Page 1 of 2 12 LastLast
Results 1 to 20 of 24
  1. #1
    TE1994 is offline New Member
    Join Date
    March 2012
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Exclamation Casino rewards£1500 payout?

    Hi guys,
    This is my first time on this forum ( Or playing in online casino's actually) so go easy on me.
    So I recently started an account with "BlackjackBallroom" I used their 1 hour free bonus and fufilled ALL stated T/C's. Including the 30x wager req. I then proceeded to withdraw my £1500 winnings. Firstly I was shocked at the time they stated a withdrawal would take: all in all10-12 days via pay-to-card (Debit card)(2 re-withdrawal +3 Visa +5-7 for security authentication.) Then I received an email from "CR help desk" telling me my withdrawal was being processed BUT asking me to send in a LOT of personal documentation for verification purposes. Before sending It I thought I would ask :
    Am I correct in assuming CasinoRewards owns/Operates BlackjackBallroom?
    Is this normal verification procedure for an online casino?
    Can I trust CR to pay me my money and keep my personal info secure?

    Sorry for the mammoth post guys, but thanks a LOT to anyone that does answer

  2. #2
    TE1994 is offline New Member
    Join Date
    March 2012
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Bump,any info would be much appreciated, have been googling this for the past hour-Still not sure CR are trustworthy. Not sure this is actually in the correct place. I apologize could an admin(?) move this?

  3. #3
    TheGooner's Avatar
    TheGooner is online now Private Member
    Join Date
    March 2007
    Location
    New Zealand
    Posts
    4,260
    Thanks
    1,949
    Thanked 4,211 Times in 2,004 Posts

    Default

    1. Casino Rewards does own Blackjack Ballroom.

    2. Verification of identtiy is usually required before payout.
    You haven't stated what is being asked for - so it's difficult to comment on whether its "A LOT".
    Usually I'd expect you need to send a copy of an ID document (drivers license) and location (house/utility bill)

    3. Withdrawals from sites vary depending on jurisdiction.
    If you were playing at a casino domiciled in your own country then it would probably happen overnight.

    4. Casino Rewards.
    They are a safe group.

  4. The Following User Says Thank You to TheGooner For This Useful Post:

    Renee (18 March 2012)

  5. #4
    TE1994 is offline New Member
    Join Date
    March 2012
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Thanks for clearing that up. As I said I;m relatively new to online gambling and wanted a second opinion before I emailed a picture of my credit card,drivers license and statement

  6. #5
    thepogg's Avatar
    thepogg is offline Private Member
    Join Date
    August 2011
    Posts
    711
    Blog Entries
    8
    Thanks
    284
    Thanked 620 Times in 303 Posts

    Default

    From a player's perspective Casino Rewards are a terrible group. Not the worst and with a bit of a fight you'll generally get your money, but not a group i'd ever recommend anyone play with.

    Requests for ID are fairly standard across the idustry, but as you're withdrawing a largish ammount i'd be prepared for them to ask you for noterised ID. They will normally pay out after some fighting, but after this even if they email you personally an invitation to a promotion, don't take it. You've won so you'll now be restricted, until you've lost enough that the casino is in profit you'll receive no more bonuses from them.

    ThePOGG
    Casino Reviews, Casino Complaints, Terms and Conditions Monitoring and the biggest Slots RTP resource on the web -
    thepogg.com - POGGWebmasters.com

    ThePOGG Auditing Service

    "I've got nothing left, It's kind of wonderful, 'Cause there's nothing they can take away"

    Broken Bells

  7. #6
    Schankwart is offline Public Member
    Join Date
    June 2004
    Posts
    324
    Thanks
    93
    Thanked 83 Times in 57 Posts

    Default Casino Rewards group

    Am I correct in assuming CasinoRewards owns/Operates BlackjackBallroom?
    Casino Rewards operates more than 20 different brands and BJ Ballroom has been one of the original casinos they launched many years ago. You can learn more about this company in their subforum.

    Is this normal verification procedure for an online casino?
    Yes, absolutely. Casinos need to do this as it protects them from scammers and fraudulent activity.
    If you play at reputable online casinos you do not need to worry about this procedure.

    Can I trust CR to pay me my money and keep my personal info secure?
    Your personal information should be secure but I am not sure how reliable they are anymore these days. At the end of last year I decided to give Casino Rewards a try again and everything went nicely. This was until a portion of my real money balance was changed into bonus money during my play at one of their casinos few weeks ago. I already contacted them multiple times but am still waiting for the situation to be corrected or explained. There is no paragraph in their terms & conditions that would justify this action. I have not had time to properly take care of this matter lately, but will be urged to take this further if they do not resolve this in accordance with their t&c any time soon.

  8. #7
    thepogg's Avatar
    thepogg is offline Private Member
    Join Date
    August 2011
    Posts
    711
    Blog Entries
    8
    Thanks
    284
    Thanked 620 Times in 303 Posts

    Default

    Quote Originally Posted by Schankwart View Post
    Your personal information should be secure but I am not sure how reliable they are anymore these days. At the end of last year I decided to give Casino Rewards a try again and everything went nicely. This was until a portion of my real money balance was changed into bonus money during my play at one of their casinos few weeks ago. I already contacted them multiple times but am still waiting for the situation to be corrected or explained. There is no paragraph in their terms & conditions that would justify this action. I have not had time to properly take care of this matter lately, but will be urged to take this further if they do not resolve this in accordance with their t&c any time soon.
    The Kahnahwake Gaming Commission - in my experience - are very responsive and quick at getting player complaints taken care of.

    ThePOGG
    Casino Reviews, Casino Complaints, Terms and Conditions Monitoring and the biggest Slots RTP resource on the web -
    thepogg.com - POGGWebmasters.com

    ThePOGG Auditing Service

    "I've got nothing left, It's kind of wonderful, 'Cause there's nothing they can take away"

    Broken Bells

  9. #8
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    Quote Originally Posted by TE1994
    Hi guys,
    This is my first time on this forum ( Or playing in online casino's actually) so go easy on me.
    So I recently started an account with "BlackjackBallroom" I used their 1 hour free bonus and fufilled ALL stated T/C's. Including the 30x wager req. I then proceeded to withdraw my £1500 winnings. Firstly I was shocked at the time they stated a withdrawal would take: all in all10-12 days via pay-to-card (Debit card)(2 re-withdrawal +3 Visa +5-7 for security authentication.) Then I received an email from "CR help desk" telling me my withdrawal was being processed BUT asking me to send in a LOT of personal documentation for verification purposes. Before sending It I thought I would ask :
    Am I correct in assuming CasinoRewards owns/Operates BlackjackBallroom?
    Is this normal verification procedure for an online casino?
    Can I trust CR to pay me my money and keep my personal info secure?

    Sorry for the mammoth post guys, but thanks a LOT to anyone that does answer
    First things first, if you could PM or email me your account number, I will be happy to look at your account to see what the hold up is.

    From a player's perspective Casino Rewards are a terrible group. Not the worst and with a bit of a fight you'll generally get your money, but not a group i'd ever recommend anyone play with.

    Requests for ID are fairly standard across the idustry, but as you're withdrawing a largish ammount i'd be prepared for them to ask you for noterised ID. They will normally pay out after some fighting, but after this even if they email you personally an invitation to a promotion, don't take it. You've won so you'll now be restricted, until you've lost enough that the casino is in profit you'll receive no more bonuses from them.

    ThePOGG
    2 - From some player's perspective, we could be a terrible group, but we have over 6 million players and have been around for over 10 years. If we were that bad, I'm sure we would have closed down a long time ago.

    A note about the notarised ID - it is requested on a case by case basis and usually only asked for in special cases - the amount of the withdrawal has nothing to do with the request - I have seen notarised docs requested for a withdrawal of $100.

    Also to note - I'm not sure where the comment comes from about paying only after a lot of fighting. We pay huge winners every day without any fighting. It is the dodgy players that have trouble withdrawing.

    It sounds like you have had a bad experience with our group and are basing your comments on that. Not everyone has the same experience. I can think of a few affiliates here who are also players who have never had any issues making a withdrawal.

    Also, the restriction of bonus points is based on a number of things, not just a withdrawal.

    Is this normal verification procedure for an online casino?
    Yes, absolutely. Casinos need to do this as it protects them from scammers and fraudulent activity.
    If you play at reputable online casinos you do not need to worry about this procedure.
    Unless the player is dodgy (not saying this is the case with this player, just making a general comment).

    Can I trust CR to pay me my money and keep my personal info secure?
    Your personal information should be secure but I am not sure how reliable they are anymore these days. At the end of last year I decided to give Casino Rewards a try again and everything went nicely. This was until a portion of my real money balance was changed into bonus money during my play at one of their casinos few weeks ago. I already contacted them multiple times but am still waiting for the situation to be corrected or explained. There is no paragraph in their terms & conditions that would justify this action. I have not had time to properly take care of this matter lately, but will be urged to take this further if they do not resolve this in accordance with their t&c any time soon.
    This has to do with the number of bonuses you take one after the other without making a deposit. I'm sure support will be able to clear it up for you. I looked through their inbox just now and wasn't able to find any emails about this though. If you PM me your email address or account number I will be happy to find the email and ensure someone replies today.

    Cheers
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

  10. #9
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    Quote Originally Posted by Renee View Post
    This has to do with the number of bonuses you take one after the other without making a deposit. I'm sure support will be able to clear it up for you. I looked through their inbox just now and wasn't able to find any emails about this though. If you PM me your email address or account number I will be happy to find the email and ensure someone replies today.

    Cheers
    I have thought about this and actually the scenario I mention above cannot be the cause.
    The cause could be that you had bets in play when you deposited.

    I can see that many people have been going back and forth with you on email over the last few months, including Isabell, so you have been getting responses. If you email support and specifically ask them about bets in play, they will be able to explain it to you much better than I could.

    I hope that helps.

    Cheers
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

  11. #10
    thepogg's Avatar
    thepogg is offline Private Member
    Join Date
    August 2011
    Posts
    711
    Blog Entries
    8
    Thanks
    284
    Thanked 620 Times in 303 Posts

    Default

    Quote Originally Posted by Renee View Post
    2 - From some player's perspective, we could be a terrible group, but we have over 6 million players and have been around for over 10 years. If we were that bad, I'm sure we would have closed down a long time ago.

    A note about the notarised ID - it is requested on a case by case basis and usually only asked for in special cases - the amount of the withdrawal has nothing to do with the request - I have seen notarised docs requested for a withdrawal of $100.

    Also to note - I'm not sure where the comment comes from about paying only after a lot of fighting. We pay huge winners every day without any fighting. It is the dodgy players that have trouble withdrawing.

    It sounds like you have had a bad experience with our group and are basing your comments on that. Not everyone has the same experience. I can think of a few affiliates here who are also players who have never had any issues making a withdrawal.

    Also, the restriction of bonus points is based on a number of things, not just a withdrawal.



    Unless the player is dodgy (not saying this is the case with this player, just making a general comment).
    Hey Renee - let me just say that this is in no way personal. I've seen enough of you on the boards to like what you're doing for the affiliate community in general.

    That said i'm not fond of the casino group you work for and nor are the players i'm associated.

    To address the points you made - 6 million active depositing accounts or 6 million registered accounts? It's really of no relevance to the discussion, but i'd be very surprised to hear that you've got 6 million active players.

    There are several casino groups that have been around for many years and yet are not a good choice of venue. This is an industry where even bad groups can succeed if the market themselves correctly.

    Affiliates who play themselves can never be sure the experience they're receiving is indicative of the average player experience. If i want to test a shop's customer services, i don't send in someone wearing a consumer complaints badge to do so. I'm not saying one way or the other whether CR engages in such pandering, but i am saying that affiliates don't make good reviewers as their independence is always going to be questionable.

    Within the community i've been involved in - which to be open is the advantage play community - it's become fairly common knowledge that when CRs thinks 'dodgy' what they too often mean is 'player who has beaten us'. This ends up with players who select certain games or playing strategies getting lumped in with multi-accounting fraudsters and other genuinely dodgy players who chance their arm by breaking the rules. If players who have broken no rules can get lumped in with the 'dodgy' lot, so can genuine gamblers. And i can say that there's fairly strong evidence to suggest that win size does affect whether a player is subjected to increased security measures.

    As to requesting noterisation for $100 withdrawals - that's a horrible policy regardless of the situation. In many countries this process isn't free and the average notary will charge close to or more than $100 for the service, at least in the UK - i'm assuming other countries are similar. In those instances the player's likely been placed in a no win situation.

    And the restriction of bonus points - i've had discussion with a player who has been told by CR live support that they 'will not be entitled to claim any further bonuses until such a time as you have not made profit from the casino'. Obviously i'm paraphrasing, this is second hand information and that was a few years ago so things may have changed, but together with what i can confirm it fits a general picture.


    Obviously this is all only my opinion, but at the current time i wouldn't recommend the CR group to players for the simple reason that there are other casinos where they are far less likely to encounter difficulties. Groups that aren't so trigger happy with costly identification processes, who perhaps are quicker to restrict players that appear unprofitable from receiving bonuses but require far stronger evidence before engaging in invasive fraud prevention measures.

    All things considered perhaps the phrasing 'terrible' was too strong, but overall i consider you to be CR strongest asset and the other areas of their business to require some work.

    ThePOGG
    Casino Reviews, Casino Complaints, Terms and Conditions Monitoring and the biggest Slots RTP resource on the web -
    thepogg.com - POGGWebmasters.com

    ThePOGG Auditing Service

    "I've got nothing left, It's kind of wonderful, 'Cause there's nothing they can take away"

    Broken Bells

  12. #11
    Schankwart is offline Public Member
    Join Date
    June 2004
    Posts
    324
    Thanks
    93
    Thanked 83 Times in 57 Posts

    Default

    Quote Originally Posted by Renee View Post
    I have thought about this and actually the scenario I mention above cannot be the cause.
    The cause could be that you had bets in play when you deposited.
    No, I did not have any pending bets. What happened is that wagering requirements for previously lost bonuses were added to my account again. As you noticed, this was already explained in detail to customer service and your colleague Isabell. However, I still have not been provided with a term that would justify this action and the partial removal of my real money balance. I will finish the wagering requirements once this situation has been resolved in accordance with the terms and conditions of your casino.

    Please contact me by email or PM.

  13. #12
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    Quote Originally Posted by thepogg View Post
    [FONT=Arial][SIZE=2]
    Affiliates who play themselves can never be sure the experience they're receiving is indicative of the average player experience. If i want to test a shop's customer services, i don't send in someone wearing a consumer complaints badge to do so. I'm not saying one way or the other whether CR engages in such pandering, but i am saying that affiliates don't make good reviewers as their independence is always going to be questionable.
    The fortunate thing here is that the support guys do not know they are affiliates unless they tell them so. And the affiliate team does not go through marking the accounts who are affiliates. So I must disagree with you there.. the experience they are receiving is like every other player, unless they tell the support they are an affiliate.

    Within the community i've been involved in - which to be open is the advantage play community - it's become fairly common knowledge that when CRs thinks 'dodgy' what they too often mean is 'player who has beaten us'. This ends up with players who select certain games or playing strategies getting lumped in with multi-accounting fraudsters and other genuinely dodgy players who chance their arm by breaking the rules. If players who have broken no rules can get lumped in with the 'dodgy' lot, so can genuine gamblers. And i can say that there's fairly strong evidence to suggest that win size does affect whether a player is subjected to increased security measures.

    As to requesting noterisation for $100 withdrawals - that's a horrible policy regardless of the situation. In many countries this process isn't free and the average notary will charge close to or more than $100 for the service, at least in the UK - i'm assuming other countries are similar. In those instances the player's likely been placed in a no win situation.
    I think the reason you see this as horrible is because you are not seeing it from a risk management point of view. Unfortunately the risk management team need to look at the bigger picture, so it is not just about one single player. RM do make mistakes sometimes, but 9.99 times out of 10 they are on the right track.

    And the restriction of bonus points - i've had discussion with a player who has been told by CR live support that they 'will not be entitled to claim any further bonuses until such a time as you have not made profit from the casino'. Obviously i'm paraphrasing, this is second hand information and that was a few years ago so things may have changed, but together with what i can confirm it fits a general picture.
    No discredit to our support guys, because they are for the most part very good, however what that person said was incorrect and was definitely not something they were trained to say - what they said was their own opinion.

    You have probably seen this written before, but support does not know exactly what needs to be done to remove that block, nor do I. There is no formula given to us.

    It is very easy to see by overlooking an account whether or not the people should be "bonus banned" though and when I get complaints, I go through the account very thoroughly and send the player a rundown of every transaction they have made. Most times the player replies with something to the affect of "oh I didn't realise that's my history".

    In 7 years I have seen one person who I thought perhaps was borderline and in that case I sent it over to the promotions guys and they sorted it.

    Obviously this is all only my opinion, but at the current time i wouldn't recommend the CR group to players for the simple reason that there are other casinos where they are far less likely to encounter difficulties. Groups that aren't so trigger happy with costly identification processes, who perhaps are quicker to restrict players that appear unprofitable from receiving bonuses but require far stronger evidence before engaging in invasive fraud prevention measures.
    I think you are confusing fraud with advantage players. These are not the same thing.
    Fraud = dodgy. Stolen credit cards etc.

    Advantage players may like to find a way to "beat the casino" through the use of bonuses, but this is not fraud (unless of course they are using a stolen identity/card or something else that would put them into the above category).


    Quote Originally Posted by Schankwart View Post
    No, I did not have any pending bets. What happened is that wagering requirements for previously lost bonuses were added to my account again. As you noticed, this was already explained in detail to customer service and your colleague Isabell. However, I still have not been provided with a term that would justify this action and the partial removal of my real money balance. I will finish the wagering requirements once this situation has been resolved in accordance with the terms and conditions of your casino.

    Please contact me by email or PM.
    I've just spoken to 1 support guy and 1 guy from risk management who have both emailed you about this and they told me that the reason it carries over is because you do not make deposits on that casino, only claim bonuses, and if you do not satisfy the wagering requirements on a bonus, then take another bonus, the wagering requirements carry over. So my first assumption was correct. You had not made a deposit so bets in play had nothing to do with it. I think you knew that though didn't you?
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

  14. #13
    thepogg's Avatar
    thepogg is offline Private Member
    Join Date
    August 2011
    Posts
    711
    Blog Entries
    8
    Thanks
    284
    Thanked 620 Times in 303 Posts

    Default

    Quote Originally Posted by Renee View Post
    The fortunate thing here is that the support guys do not know they are affiliates unless they tell them so. And the affiliate team does not go through marking the accounts who are affiliates. So I must disagree with you there.. the experience they are receiving is like every other player, unless they tell the support they are an affiliate.
    But you do and you work for the casino - surely you can see the conflict of interest? The checkout operator doesn't know that it's a consumer complaints customer that's going to be coming through at some point today, but the department manager does - do you not think there's a possibility that the information might slip? Again i'm not saying it does, i'm simply saying that as long as that relationship exists a genuine review cannot be assured.

    Quote Originally Posted by Renee View Post
    I think the reason you see this as horrible is because you are not seeing it from a risk management point of view. Unfortunately the risk management team need to look at the bigger picture, so it is not just about one single player. RM do make mistakes sometimes, but 9.99 times out of 10 they are on the right track.
    You're right - i'm seeing it from the player’s perspective, which is the only perspective that matters to my customers. The $100 risk that is being managed by using this strategy is very small and puts the player in a position where it no longer matters whether they are legitimate or not, the very large chance is that they're just going to walk away without their money. Who in their right mind is going to go out and book an appointment with a lawyer to pay $50-100 to get notarised ID and then forward it to you to get $100 out? Firstly most players feel that this is very invasive and secondly once the time and cost is factored in they're losing on the transaction. By taking this action your risk department aren't asking the player to assist them in proving their identity, they're creating a situation where the customer will walk away and the casino just keeps the money. That may not have been the intention – although I’m sure you can see the conflict of interests there too – but ultimately that’s the result. The RM department would be as well simply telling the customer that they’re not going to pay, the only difference is that by requesting notarised ID they then have the get out of ‘customer refused to cooperate’ even if they have created a situation where there is no longer any incentive for the customer to do so.

    Quote Originally Posted by Renee View Post
    I think you are confusing fraud with advantage players. These are not the same thing.
    Fraud = dodgy. Stolen credit cards etc.

    Advantage players may like to find a way to "beat the casino" through the use of bonuses, but this is not fraud (unless of course they are using a stolen identity/card or something else that would put them into the above category).
    I'm very clear about the difference which is why it's a problem to me - it's the CR team i'm not so sure of. Being well circulated amongst both legitimate APs and multi-accounting fraudsters I know that both groups of players feel that CRs are far quicker to institute notarisation requests than just about any other casino group on the market, and that's not good for the player. Forgetting the fraudsters for a moment - they were breaking the rules so their opinions carry no weight - if legitimate APs reports an increased risk of being asked for notarised ID, then non-APs are likely to experience a deal of that too. A good AP does their best to make themselves look as much like a normal player as possible.


    Anyway - I think it's unlikely that we're going to come to agreement on this issue, so i'm going to leave it here. TBH - had i realised initially that this was in the CR thread (i'd just done a search for 'New Posts') i would never have made the post that i did. Frankly coming on to your home turf and making that post just looks like picking a fight which wasn't my intention. I understand that it's your job to issue a rebuttal to the comments i've made in this post, but i'll just leave it here.

    If nothing else - thanks for the interesting discussion.

    ThePOGG
    Casino Reviews, Casino Complaints, Terms and Conditions Monitoring and the biggest Slots RTP resource on the web -
    thepogg.com - POGGWebmasters.com

    ThePOGG Auditing Service

    "I've got nothing left, It's kind of wonderful, 'Cause there's nothing they can take away"

    Broken Bells

  15. #14
    Schankwart is offline Public Member
    Join Date
    June 2004
    Posts
    324
    Thanks
    93
    Thanked 83 Times in 57 Posts

    Default

    Quote Originally Posted by Renee View Post
    I've just spoken to 1 support guy and 1 guy from risk management who have both emailed you about this and they told me that the reason it carries over is because you do not make deposits on that casino, only claim bonuses, and if you do not satisfy the wagering requirements on a bonus, then take another bonus, the wagering requirements carry over. So my first assumption was correct. You had not made a deposit so bets in play had nothing to do with it. I think you knew that though didn't you?
    Of course I made deposits at your casinos, otherwise I would also not have earned the bonus.

    However, during my email conversations with customer service and risk department I was never provided with a term that would stipulate that wagering requirements and bonus money from previously lost bonuses (down to $0) will be transferred to future bonuses. I read your terms & conditions (xxx.vegasslotcasino.com/help/termsconditions.asp) multiple times but never found any such paragraph.

    These are the replies I received from your colleagues:

    (...)This does not need to be in the terms and conditions because it is similar to if you had .01 cents in bonus left on your account. If you were to redeem $10 in bonus and then lose it all except of .01 cents, you would understand that the wagering requirement still applies. If you then redeemed a second bonus of $10 on top of this naturally the two bonuses would join together as you have redeemed a total bonus balance of $20 without ever having reset the wagering requirement. Losing the total balance of the bonus is the same thing. Just because you have lost the bonus it does not mean that the wagering requirement of that bonus has been erased.

    This is the same in the event of a withdrawal while having a bonus balance:

    8. If a Player makes a withdrawal, their bonus account is reset to zero; however any unmet wagering requirements will remain. This means that if a Player chooses to take back the money they deposited, they will lose any bonus money they may still have remaining in their Bonus Account.
    She explicitly confirms that the retroactive application of wagering requirements is not based on any term. Furthermore, she tries to apply a term that applies to customers who did not lose their bonus though I had lost my bonus in full. Apparently $0 means the same for them as "0.1 cents in bonus left on your account".

    The next day I received this reply:

    (...)I have looked into your query and can confirm that wagering requirements apply to all bonus received until the wagering requirements are fulfilled for these bonus, it is stipulated at the top under : Deposit Bonus Promotion

    6.In the interest of avoiding any confusion related to this promotion and the winnings transferred to the Real account, the Player agrees to commit to the wagering requirements for all bonuses/winning obtained in accordance with the normal Terms and Conditions as stated in General Terms and Conditions below.

    7.The wagering requirements will start being counted from the time the all Bonus monies are added to the Casino account.
    Of course I want to fulfill the wagering, however, I cannot accept retroactive wagering requirements for bonuses that are not even in my account anymore.

    I hope this situation will still be resolved in a fair and upright manner.

  16. #15
    TE1994 is offline New Member
    Join Date
    March 2012
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Default

    Hi again guys,
    Thanks for all the help with this thread. You mentioned earlier that you work for CR Renee, would you mind looking into why I have now been Banned and refused payment? I've sent multiple replies back to risk management but their refusing to reply to me and/or provide any sort of explanation or evidence of my misconduct.
    Sorry to be a pain and thanks for your time.

  17. #16
    casinobonusguy is offline Private Member
    Join Date
    October 2006
    Posts
    1,988
    Thanks
    158
    Thanked 998 Times in 611 Posts

    Default

    Just add my 2 cents I do not work much with this group as for me they do not convert well.My cousin is a big player there for years and he is very good so I think like most online casinos if you are a decent $1000+ a month regular depositor they will treat you well but if you go around each of their brands trying to collect their bonuses and one day happen to win I am sure there is a rule somewhere that may cause issue to cash out.They seem to attract the low value players/bonus hunters and there are plenty of complaints around but my cousin has deposited about $200,000 with them and loves them.I am of course trying to convert him elsewhere

  18. The Following User Says Thank You to casinobonusguy For This Useful Post:

    Renee (20 March 2012)

  19. #17
    casinobonusguy is offline Private Member
    Join Date
    October 2006
    Posts
    1,988
    Thanks
    158
    Thanked 998 Times in 611 Posts

    Default

    I think Microgaming requires all players to be verified and the documents to be always up to date.The reason I say this is my husband has been playing at one group 7 years and have met many times on VIP trips but every six months they require him to send a recent utility bill and valid ID .If they ever get audited they can get into trouble for not having accurate player verification.It is pain in ass for $100 but that player could go on to win much more.I had a player win $150,000 this month on a $225 deposit at a referback casino.

  20. The Following User Says Thank You to casinobonusguy For This Useful Post:

    Renee (20 March 2012)

  21. #18
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    @ thePOGG - I always appreciate the feedback, and I never saw your post as an attack, which is why I tried to reply constructively. Unfortunately when it comes to fraud, I cannot say much without giving away stuff that would be detrimental to the way our RM guys do things, so I can only ask you to trust me when I say that the guys who may have a $100 cashout who are asked for notarised documents are not asked for them simply because they are "abusing bonuses". The bigger picture (when you have access to view it) really is a wonderful thing

    Regarding the affiliate/player - I don't have time to go through finding affiliates who are players, so I can assure you that support has no clue who is an affiliate or who is not. The aff db is only accessible by members of the affiliate department and as I said, we don't have time to share with support who are affiliates. So I can say with 100% confidence that unless the player tells support they are an affiliate, they do not know.

    Schankwart - there is a simple term that applies. You must have overlooked it:

    General Promotion Terms and Conditions
    4.In the interest of avoiding any confusion related to promotions and any winnings transferred to the Real account, the Player agrees to commit to the following wagering requirements. These include:
    ii.Bonus amounts credited to a Player's bonus account are subject to 30 times play-through before they may be cashed in.

    Since you did not satisfy wagering requirements of the bonus you took, you still have wagering requirements to satisfy.

    Yes, you make deposits at our casinos, but not on the account you are complaining about. Only bonuses are taken on this account.
    If you were to simply make a deposit in between taking bonuses, the wagering requirements would be reset to 0.

    @ Judy - These ID/docs requirements come from the licensers most of the time. KGC, LGA etc. And on some occasions they are required by the processors, depending on the banking methods used by the player.

    Perhaps if your cousin is a big player with us you should rather try to convert her to one of our other casinos so she is tagged to you. That way you both win
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

  22. #19
    Renee's Avatar
    Renee is offline Sponsor Affiliate Program
    Join Date
    August 2005
    Posts
    9,065
    Blog Entries
    6
    Thanks
    6,631
    Thanked 3,525 Times in 2,200 Posts

    Default

    Quote Originally Posted by TE1994 View Post
    Hi again guys,
    Thanks for all the help with this thread. You mentioned earlier that you work for CR Renee, would you mind looking into why I have now been Banned and refused payment? I've sent multiple replies back to risk management but their refusing to reply to me and/or provide any sort of explanation or evidence of my misconduct.
    Sorry to be a pain and thanks for your time.
    Looking at your other post, it looks as though you broke the terms and conditions..
    __________________
    Renee, Affiliate Program Manager
    http://www.RewardsAffiliates.com
    Affiliate Program for CasinoRewards.com
    Best Affiliate Manager - CAP Awards 2008
    Best Casino Affiliate Manager - CAP Awards 2009
    Best Casino Affiliate Manager - iGB Affiliate Awards 2010

  23. #20
    Schankwart is offline Public Member
    Join Date
    June 2004
    Posts
    324
    Thanks
    93
    Thanked 83 Times in 57 Posts

    Question Retroactive Wagering Requirements

    Quote Originally Posted by Renee View Post
    Schankwart - there is a simple term that applies. You must have overlooked it:

    General Promotion Terms and Conditions
    4.In the interest of avoiding any confusion related to promotions and any winnings transferred to the Real account, the Player agrees to commit to the following wagering requirements. These include:
    ii.Bonus amounts credited to a Player's bonus account are subject to 30 times play-through before they may be cashed in.

    Since you did not satisfy wagering requirements of the bonus you took, you still have wagering requirements to satisfy.

    Yes, you make deposits at our casinos, but not on the account you are complaining about. Only bonuses are taken on this account.
    If you were to simply make a deposit in between taking bonuses, the wagering requirements would be reset to 0.
    I am aware of this term. This term does NOT permit to retroactively apply wagering requirements for previously lost bonuses.

    Unfortunately the essential point of my previous post did not get addressed again:

    Quote Originally Posted by Schankwart View Post
    (...) During my email conversations with customer service and risk department I was never provided with a term that would stipulate that wagering requirements and bonus money from previously lost bonuses (down to $0) will be transferred to future bonuses.
    Please let me know where this term is published?

    You are urging me to amplify this matter if you do not base your actions on any term, randomly apply wagering requirements on top of my $200 bonus and confiscate more than $400 of my real money. Players as well as affiliates should become aware of this, but I still hope it has just been a software glitch.


    By the way, it is common understanding that wagering requirements are reset after a bonus has been lost.

Page 1 of 2 12 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •