Page 1 of 2 12 LastLast
Results 1 to 20 of 29
  1. #1
    Pokerface's Avatar
    Pokerface is offline Public Member
    Join Date
    August 2016
    Posts
    1,180
    Blog Entries
    1
    Thanks
    78
    Thanked 496 Times in 329 Posts

    Default Copy of Identity for Compliance

    Question: Affiliate programs are requesting copy of identify for compliance. Seems that not all are requesting and wonder if this is within their grasp or not:

    from Fruity Affiliates


    Affiliate Identification and Verification

    In accordance with our licensing obligations stipulated by the Regulators, and as already undertaken by many other operators, we are required to ensure that we have complete information on the affiliates that we contract with.

    I want to assure you that this data is not being collected for any other reason, and will be securely stored and retained in accordance with applicable law and to the highest of standards. These records will also only be viewable by our Legal and Compliance departments, together with Senior Management, as determined necessary. With that in mind, we request the following key information:

    For your Company:

    A copy of your certificate of incorporation/ registration;
    Proof and full details of your registered office;
    Details of ALL directors (see below for individual requirements);
    Details of any non-director who performs a senior managerial role within the Company (see below for individual requirements); and
    Details of any and all shareholder(s) who own more than 25% of the company (see below for individual requirements).

    For Individuals:

    A reply by email confirming the Individual’s Country of residency; and
    Full name, with a copy of a valid Government-issued colour document for that individual, such as Passport, ID Card or Driver’s Licence,

    If you operate under any other basis, save for a Limited Company (or similar), or as a sole trader/ individual, then please contact us immediately so that we can confirm what documents are required.”

  2. #2
    Triple7 is offline Private Member
    Join Date
    January 2015
    Posts
    2,731
    Thanks
    2,007
    Thanked 2,397 Times in 1,287 Posts

    Default

    I think they do exaggerate. What especially bothers is that they do not want to give the same information to affiliates.

    + it seems that every casino is asking different documents. Why not one set of documents that's ok for complying to this bureaucratic ****?

  3. #3
    LukeC is offline Non-sponsor Affiliate Program
    Join Date
    October 2012
    Location
    Birmingham, UK
    Posts
    495
    Thanks
    48
    Thanked 122 Times in 49 Posts

    Default

    Anti money laundering regulations are vague in terms of what an operator has to do in terms of knowing its business partners; hence different operators interpret them differently, thus want different things.
    Head of Affiliates at Digital Fuel

  4. The Following 3 Users Say Thank You to LukeC For This Useful Post:

    Cash Bonus (13 February 2018), ocreditor (14 October 2018), Renee (13 February 2018)

  5. #4
    Eden is offline Non-sponsor Affiliate Program
    Join Date
    November 2017
    Posts
    8
    Thanks
    0
    Thanked 3 Times in 3 Posts

    Default

    Or perhaps different operator under different license would request differently?

  6. #5
    Strider1973's Avatar
    Strider1973 is online now Private Member
    Join Date
    November 2012
    Posts
    300
    Thanks
    206
    Thanked 186 Times in 125 Posts

    Default

    A photo of an ID/passport plus some kind of proof of address (utility bill or bank statement) is pretty normal nowadays.

  7. The Following User Says Thank You to Strider1973 For This Useful Post:

    Cash Bonus (8 November 2017)

  8. #6
    AussieDave's Avatar
    AussieDave is online now Public Member
    Join Date
    November 2005
    Location
    from the land downunder
    Posts
    3,911
    Blog Entries
    1
    Thanks
    1,573
    Thanked 1,786 Times in 1,016 Posts

    Default

    Quote Originally Posted by Triple7 View Post
    What especially bothers is that they do not want to give the same information to affiliates.
    Even if by your own local law it's required, they refuse.

  9. #7
    Cash Bonus's Avatar
    Cash Bonus is offline Private Member
    Join Date
    May 2014
    Posts
    3,696
    Thanks
    8,886
    Thanked 2,354 Times in 1,661 Posts

    Default

    Quote Originally Posted by Strider1973 View Post
    A photo of an ID/passport plus some kind of proof of address (utility bill or bank statement) is pretty normal nowadays.
    Yes, it seems to be the norm nowadays. It's also becoming a lot more common too.
    Last edited by Cash Bonus; 9 November 2017 at 4:11 am.
    USA

  10. #8
    Triple7 is offline Private Member
    Join Date
    January 2015
    Posts
    2,731
    Thanks
    2,007
    Thanked 2,397 Times in 1,287 Posts

    Default

    Quote Originally Posted by happyfeet View Post
    Even if by your own local law it's required, they refuse.
    Yep. Their compliance guy simply comes up with an explanation that they've identified themselves to the UKGC. Like tax authorities here give a **** about UKGC.

    I've identified myself also at the bank of the bank account they're paying out at. If I put up that, their "compliance manager" is simply not responding anymore.

    Also, I got emails of each of their brands instead of just one mail for all their brands.

    Rules are rules, but this is a bit one-way-traffic.

  11. #9
    GlitzyBingo is offline Private Member
    Join Date
    July 2014
    Location
    Nottingham
    Posts
    130
    Thanks
    18
    Thanked 88 Times in 51 Posts

    Default

    I have just had a thought. I have been sending over driving license details and proof of address to companies to verify my details in case of account closure. However none of these companies have told me how they are safe guarding our data..
    Glitzy Bingo - glitzybingo.co.uk

  12. #10
    Triple7 is offline Private Member
    Join Date
    January 2015
    Posts
    2,731
    Thanks
    2,007
    Thanked 2,397 Times in 1,287 Posts

    Default

    I've had a few mails with this "compliance manager" of White Hat Gaming.

    He couldn't tell me why they won't proof their identity to me (they're hiding behind some Curacao postbox company) and how they protect this data.

  13. #11
    Mattbar's Avatar
    Mattbar is online now Private Member
    Join Date
    July 2015
    Location
    London
    Posts
    778
    Thanks
    62
    Thanked 565 Times in 332 Posts

    Default

    The documents needed if you are acting as a company are all publicly available any way. It would be much more uncomfortable if I had to send my own personal ID to all of these operators.

  14. #12
    GlitzyBingo is offline Private Member
    Join Date
    July 2014
    Location
    Nottingham
    Posts
    130
    Thanks
    18
    Thanked 88 Times in 51 Posts

    Default

    Quote Originally Posted by Mattbar View Post
    The documents needed if you are acting as a company are all publicly available any way. It would be much more uncomfortable if I had to send my own personal ID to all of these operators.

    I am a sole trader so its basically my photo ID and my home address..
    Glitzy Bingo - glitzybingo.co.uk

  15. #13
    Triple7 is offline Private Member
    Join Date
    January 2015
    Posts
    2,731
    Thanks
    2,007
    Thanked 2,397 Times in 1,287 Posts

    Default

    Quote Originally Posted by Mattbar View Post
    The documents needed if you are acting as a company are all publicly available any way. It would be much more uncomfortable if I had to send my own personal ID to all of these operators.

    They ask for details of every director, senior manager or 25%+ shareholder. They have to deliver the same things as an individual. And when I ask them, I get nothing. While most details of my company are publicly available and while there's not much to find about their Curacao NV and not at all, how it's connected to their casino.

    For your Company:

    A copy of your certificate of incorporation/ registration;
    Proof and full details of your registered office;
    Details of ALL directors (see below for individual requirements);
    Details of any non-director who performs a senior managerial role within the Company (see below for individual requirements); and
    Details of any and all shareholder(s) who own more than 25% of the company (see below for individual requirements).

  16. The Following User Says Thank You to Triple7 For This Useful Post:

    Cash Bonus (13 February 2018)

  17. #14
    Mattbar's Avatar
    Mattbar is online now Private Member
    Join Date
    July 2015
    Location
    London
    Posts
    778
    Thanks
    62
    Thanked 565 Times in 332 Posts

    Default

    I've only ever had to provide directors names though, not photo ID. Although as is pointed out in this thread each brand seem to have their own rules.

    I don't work with Fruity so I don't know but I've never been asked to send personal ID along with company ID. Until now it has been either one or the other.

  18. The Following User Says Thank You to Mattbar For This Useful Post:

    Cash Bonus (13 February 2018)

  19. #15
    GlitzyBingo is offline Private Member
    Join Date
    July 2014
    Location
    Nottingham
    Posts
    130
    Thanks
    18
    Thanked 88 Times in 51 Posts

    Default

    I received an email yesterday from a company asking for my passport number , driving licence, utility bill. As a sole trader in the UK I find this very intrusive as this data could be used in identity theft especially by giving out the passport number along with a driving licence photo which is usually the same as on a passport. What concerns me even more is the email does not explain how the data is used or how it is stored.
    Glitzy Bingo - glitzybingo.co.uk

  20. #16
    AussieDave's Avatar
    AussieDave is online now Public Member
    Join Date
    November 2005
    Location
    from the land downunder
    Posts
    3,911
    Blog Entries
    1
    Thanks
    1,573
    Thanked 1,786 Times in 1,016 Posts

    Default

    Quote Originally Posted by Triple7 View Post
    they won't proof their identity to me
    Quote Originally Posted by AussieDave View Post
    Even if by your own local law it's required, they refuse.
    If KYC is a legality for UK entities to demand from customers and their B2B affiliate's businesses/company's. Then, it would also fall under UK KYC law, that the aforementioned party(s) should be provided the same documented proof.


    Even though I don't promote to the UK or EU (both countries/regions are GEO IP blocked), White Hat Gaming required KYC from me too. The only reason I supplied it was to avoid having my aff account terminated.

    I supplied a Driver's License, bank statement (transactions/balance blocked out), and a utility bill.
    To request a copy of DL and Passport, well that seems odd indeed.
    ---
    Compliance: a code word for control

    ---
    Do the right thing, even when no one is looking. It's called integrity.
    ---

    It's your right to be treated honestly: fairness for all igaming affiliates - doch.news

  21. The Following User Says Thank You to AussieDave For This Useful Post:

    FictionNet (13 October 2018)

  22. #17
    FictionNet is offline Closed by Request
    Join Date
    December 1969
    Posts
    5,265
    Thanks
    1,437
    Thanked 1,260 Times in 654 Posts

    Default

    I received two requests yesterday for my personal documentation, purely for stupid UK reasons.

    Neither are getting my docs.

  23. #18
    TheGooner's Avatar
    TheGooner is offline Private Member
    Join Date
    March 2007
    Location
    New Zealand
    Posts
    4,235
    Thanks
    1,936
    Thanked 4,182 Times in 1,990 Posts

    Default

    Quote Originally Posted by AussieDave View Post
    If KYC is a legality for UK entities to demand from customers and their B2B affiliate's businesses/company's. Then, it would also fall under UK KYC law, that the aforementioned party(s) should be provided the same documented proof.

    As the flow of funds is one-way from program to affiliate, the onus is on the program to validate the recipient of funds.
    So ... unless affiliates are suddenly paying out money to programs ... there is no real requirement for program documents to be sent to affiliates.

    Mind you - I'd love to see them - and have AM's understand the intrusion ...

  24. The Following 2 Users Say Thank You to TheGooner For This Useful Post:

    AussieDave (13 October 2018), FictionNet (13 October 2018)

  25. #19
    AussieDave's Avatar
    AussieDave is online now Public Member
    Join Date
    November 2005
    Location
    from the land downunder
    Posts
    3,911
    Blog Entries
    1
    Thanks
    1,573
    Thanked 1,786 Times in 1,016 Posts

    Default

    Quote Originally Posted by TheGooner View Post
    Mind you - I'd love to see them - and have AM's understand the intrusion ...
    What really concerns me, as others have commented on, is what steps are taken to secure KYC personal data. It worries me because, lets face it, the industry has a woefully bad history of sharing, trading, and maybe even selling personal data of both players and affiliates.
    ---
    Compliance: a code word for control

    ---
    Do the right thing, even when no one is looking. It's called integrity.
    ---

    It's your right to be treated honestly: fairness for all igaming affiliates - doch.news

  26. The Following 2 Users Say Thank You to AussieDave For This Useful Post:

    TheGooner (13 October 2018), Triple7 (13 October 2018)

  27. #20
    FictionNet is offline Closed by Request
    Join Date
    December 1969
    Posts
    5,265
    Thanks
    1,437
    Thanked 1,260 Times in 654 Posts

    Default

    Quote Originally Posted by AussieDave View Post
    What really concerns me, as others have commented on, is what steps are taken to secure KYC personal data. It worries me because, lets face it, the industry has a woefully bad history of sharing, trading, and maybe even selling personal data of both players and affiliates.
    Yesterday, I was looking over some of the always inconsistent requirements from casinos/networks and the various docs that apparently are or are not required depending on which company or person you happen to be dealing with that day. Handing over passports, bank statements, driving licences, government IDs and in some cases ALOT more personal information, is downright dangerous. I'd rather work with every grey-market non-compliant casino than be foolish enough to send these docs and my personal information to unknown people in other countries when I KNOW for a fact that it is highly risky to put it mildly. Our industry is full of dodgepots who would not blink at using my personal data and docs against me if I decided to go to war with them online over an issue.

    I would be even more insane than I already am to comply. And I will not. The rest of you can feel free to do as you choose.

  28. The Following User Says Thank You to FictionNet For This Useful Post:

    TheGooner (13 October 2018)

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •