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  1. #1
    techwoman's Avatar
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    Default Do you answer emails ever?

    I have sent 3 emails, two to sara@c-planet.com and one to support@c-planet.com. first one was sent on 03/14/12. Nobody answers.

    I am trying to close out my account. But first I want my last payment. I did take a screenshot so I do have proof I am owed money.

    Please contact me asap so that I don't have to make the details public.

    Thanks.
    Techwoman

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  2. #2
    Gamb is offline Public Member
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    Default

    Skype: Sara.brook8

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    sara|cplanet (25 March 2012)

  4. #3
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    Hi Techwoman,

    I am very sorry that you have not received a response from me. I do answer all e-mails that come through my inbox, and I know support works very hard to answer the incredible volume of e-mails they receive. If you would have posted your affiliate user name or e-mail address I would have been able to help you. Since you neglected to do so, please e-mail me directly sara@c-planet. In the e-mail please include your username or AID and any payment issues that you are having.

    I am more than happy to take a look at any concerns you have regarding c-planet.com, your affiliate account, and the casinos.

    Looking forward to hearing from you.

    Regards,

    Sara Brook

  5. #4
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    Default

    Sara,

    If you take note, Meri stated she DID email you directly ast the email address you posted.

    I am considering taking the same action since it is becoming pretty clear you do not want US Affiliates.

    Rick
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    If an affiliate program is not small affiliate friendly (especially small US Affiliate), then they are NOT Affiliate Friendly!

  6. #5
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    Hi Rick,

    I did take note that she said she had sent me an e-mail. Note from my response that I never received the e-mail. Again, I am more than happy to take a look at any concerns you have regarding c-planet.com, your affiliate account, and the casinos.

    Please e-mail me directly - sara@c-planet

    Regards,
    Sara Brook
    Affiliate Manager, C-Planet
    Skype: sara.brook8
    E-Mail: Sara@C-Planet.com

  7. #6
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    Quote Originally Posted by universal4 View Post
    I am considering taking the same action since it is becoming pretty clear you do not want US Affiliates.
    That email we got a week or so ago regarding payments sent me to Dreamweaver and the removal of all the brands. I replaced them with reliable programs that know how to keep us happy.
    --
    "People who are unable to motivate themselves must be content with mediocrity." ~Andrew Carnegie~

  8. #7
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    Hey Chips -

    Not sure why the message from last week regarding our new payments system would make you remove our brands... We know that US banks do not use IBAN codes and provided you have a Routing number + Account number OR Swift code wires should be fine.

    Techwoman - Please email me directly or catch me on skype when you have a moment so we can speak.



    Thanks a lot,
    Sara Brook
    Affiliate Manager, C-Planet
    Skype: sara.brook8
    E-Mail: Sara@C-Planet.com

  9. #8
    techwoman's Avatar
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    Hi Sara, please check your pm here, I am going to copy and paste all the emails I have sent you in a pm. There should be 6 of them.

    and I didnt neglect to give you my username and email, I was trying to keep it private through email.
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  10. #9
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    Techwoman,

    For some reason your e-mails landed in my spam folder. I have e-mailed you directly. Please check your inbox.
    Last edited by sara|cplanet; 27 March 2012 at 5:26 am.
    Sara Brook
    Affiliate Manager, C-Planet
    Skype: sara.brook8
    E-Mail: Sara@C-Planet.com

  11. #10
    techwoman's Avatar
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    All's good, in contact with Sara now
    Techwoman

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  12. #11
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    Hello Sara,

    Same as my colleagues, I write and I still have no answers!

    Good day!

  13. #12
    Gamb is offline Public Member
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    Celena try to use skype. She is online alot.

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    sara|cplanet (2 May 2012)

  15. #13
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    Quote Originally Posted by sara|cplanet View Post
    Techwoman,

    For some reason your e-mails landed in my spam folder. I have e-mailed you directly. Please check your inbox.
    Sarah,

    Can you comment on the masses of e-mails from players complaining about not receiving their winnings? I don't see this many e-mails from any other program. I found this page after a quick Google search. Is this really how you deal with players?

    http://www.askgamblers.com/casino-co...ey-owe-me-c845

    Someone remind me to write a new post about Cherry Red and all of C-Planet. I love juicy content like this.

    Thanks.

  16. #14
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    Good morning all

    Celena- I answer every message that comes through my inbox, and most of the time you can catch me on Skype sara.brook8. If you'd like, PM me with your e-mail address and we can try to figure out what the issue is!

    wjb316- I am not in direct contact with the casino withdrawals department, so I can only tell you what I have been told. There was a batch of payments that was intercepted by the intermediary bank because they found out it was being used for gambling purposes. In the US it is against the law to send out funds to/from internet casinos. The funds were confiscated and that was the end of that. As for the link on AskGamblers, I have been following that specific posting as well. I was in touch with customer service at the casinos about this specific player and they informed me that they have spoken to her several times about different options as far as receiving her deposits back, etc. I think in this case, the casino has done everything in it's power to try to fix the situation. I think they have been nothing but patient and as helpful as they can be!

    I hope everyone is having a great week! Please don't hesitate to be in touch!
    Sara Brook
    Affiliate Manager, C-Planet
    Skype: sara.brook8
    E-Mail: Sara@C-Planet.com

  17. #15
    Gamb is offline Public Member
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    I want to ask 1 question in here.

    If Casino offer online casino games to US players and Casino get the problems with bank, should it be risk of the Casino offering games to US players?
    What my opinnion is ALL players need to get paid way or another, if you offer games for US players and you get problems its because you do illeagal business! When your bank wires are frozen you need to pay to the player another way!

  18. #16
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    Hi Gamb

    I believe that it goes both ways for the casino and the player. It is a risk for the casino to offer games to US players and also a risk for US players to gamble online.

    Either way, I do not have contact with that department of the casino so I can't tell you the exact reason for the decisions made over there!

    Anything else about C-Planet?
    Sara Brook
    Affiliate Manager, C-Planet
    Skype: sara.brook8
    E-Mail: Sara@C-Planet.com

  19. #17
    Gamb is offline Public Member
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    Please paste it here what your payment deparment says. I want to hear this.

  20. #18
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    I am not the casino, I merely handle their marketing and advertising. I will allow them to speak for themselves. I urge you to contact the withdrawals department or customer service of the casino you are having issues with.

    Have a great day!
    Sara Brook
    Affiliate Manager, C-Planet
    Skype: sara.brook8
    E-Mail: Sara@C-Planet.com

  21. #19
    Gamb is offline Public Member
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    Yes if you handle marketing and advertising this is not good to casino reputation. you should do something for this. i dont have any problems with you but some of the players have.

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  23. #20
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    Hello Sara,

    Thank you for responding, everything is ok now

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