DOND/Benidorm Migration to Endemol?

**baldidiot** · 3 December 2013, 7:51 am

A week or two ago I received an email about DOND and Benidorm bingo moving to their own affiliate program (Endemol Games Affiliates) and that current tracking would cease on the 2nd Dec.

Anyone receive their log in for the new program yet?

**Zuga** · 3 December 2013, 8:10 am

nothing yet here

**-Shay-** · 3 December 2013, 10:43 am

Nope. No word here either.

**AndrewS_IA** · 5 December 2013, 1:40 pm

Hi everyone,

Just a quick update on this - as you know, DOND/Benidorm Bingo will be leaving the IA network to their own platform called Endemol Games Affiliates (which runs on IA software). We at IA are in the process of finalizing the migration and their new affiliate management team will be getting in touch with you in the next week or so with login details and instructions to update your existing banner codes and tracking links.

Your existing data and any new players referred will continue to pass through the IA network until everything is finalized, and you will have until January 1st to make updates to your banners and tracking links once you have been provided with login details.

Many thanks,

**ubud** · 14 January 2014, 11:11 am

Still no update on this? I can't find another email. Also no email to confirm that it was being delayed. Could someone please let me know what's going on - thanks in advance.

**-Shay-** · 14 January 2014, 11:20 am

This delay is CRAP.

**baldidiot** · 14 January 2014, 11:35 am

Oh right, is there any update on this?

**Zuga** · 14 January 2014, 11:42 am

nope, nada, zilch, ništa, ништа

**ubud** · 14 January 2014, 11:42 am

Seems not..

**ubud** · 15 January 2014, 5:15 am

I've emailed someone at Income Access to try and get someone to update us on this.. hopefully get a response soon.

**baldidiot** · 15 January 2014, 5:20 am

BTW, I'm seeing zero player activity & signups so far this month (I don't promote DOND that heavily mind, but it is a bit unusual) - anyone else seeing the same?

**-Shay-** · 15 January 2014, 5:59 am

We generally have £xx - £xxx in recurring play every month. The stats have went to zero since mid-November. Not a good sign - especially combined with not a peep out of anyone. Troubling that Endemol hasn't reached out and Income Access can only be bothered to make blog posts AFTER this thread in their forum has been bumped.

**Zuga** · 15 January 2014, 6:06 am

yeh not much action under my account.

The system did register clicks this and last month but no regs. Also I had £11.50 in comms last month

**ubud** · 15 January 2014, 6:48 am

we did a mailer to Benidorm in December and the stats were EXTREMELY suspicious, but I have no evidence to say it is broken.

**EndemolGamesSupport** · 16 January 2014, 4:34 am

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athPr></w:WordDocument> </xml><![endif]--> Hi guys,

Thank you for your questions and concerns. We have been working with Income Access, Endemol, and Virtue Fusion to ensure a smooth migration of your accounts to the new Endemol Games Affiliates platform. We expect to have everything up and running within the next week and will contact you personally via email with your login details. Thank you for your understanding and patience during this time.

Many thanks,

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athPr></w:WordDocument> </xml><![endif]-->Evanna Kieran

Dapper Ltd - Affiliate Manager

**-Shay-** · 16 January 2014, 5:23 am

Evanna, thanks for the update. However, I need to ask why it is we're having to ask for an update. If things are running behind schedule, would it not be most appropriate for the program to give us an update before we have to ask? Or better yet, before we're officially behind schedule?

Very unprofessional in my humble opinion.

**EndemolGamesSupport** · 16 January 2014, 8:40 am

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athPr></w:WordDocument> </xml><![endif]--> Hi Shay,

Thanks for the response.

I agree, you should've been given an update earlier as opposed to you requesting one.
There was a mix-up and we thought you had been notified already of the delay. Sorry for any inconvenience caused.

We will be in touch with you very shortly with links to the new platform and new promotional content.

Many thanks,

Evanna

Dapper Ltd - Affiliate Manager

**-Shay-** · 23 January 2014, 9:23 am

Emailed today, suggesting that the new platform is live.

Back end has January stats.

Neither the old platform nor this one has December statistics. However, the claim is that the data for the whole of the migration period is crammed into one day.

Data from the migration period (December 3rd and January 14th) was saved and has been imported into the first day of the new platform – Jan14th.

This really begs the question of why an Income Access to Income Access platform transfer would be done so "bush league"?

Also worthy of noting in this thread - links from the old platform still work fine. However, you need to change them by 28th Feb 2014, when the old platform will be switched off.

**baldidiot** · 24 January 2014, 6:40 am

Originally Posted by -Shay-

Emailed today, suggesting that the new platform is live.

Back end has January stats.

Neither the old platform nor this one has December statistics. However, the claim is that the data for the whole of the migration period is crammed into one day.

Didn't get the email - did it give a log in URL? Also is it the same account details or did they send new ones?

EDIT: Nevermind - just literally got it now!

**-Shay-** · 27 January 2014, 4:39 am

Considering the GREAT level of communication throughout this process AND the fact that I've just tried to update my links, but - the links provided in the new system return a 404 error, it is beginning to be clear to me that this program simply does not want any business.

Not a problem, I can respond accordingly.

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