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  1. #1
    pjotter is offline Private Member
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    Question Golden Matrix = Red Hot Revenue

    I trust you have done your due dilligence and are aware that Golden Matrix follows the rogue Red Hot Revenue. Many affiliates are owed a lot of money from this program, but they are not answering emails and they have stopped paying affiliates a long time ago.

    I would like to know whether you have a plan for how old affiliates will get paid and how players can be transferred from the old program to the new program?

    I consider IncomeAccess to have very high standards, so I assume that you would never help a casino group replace its rogue affiliate program at the expence of the affiliates.

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  3. #2
    GCG
    GCG is offline Public Member
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    Default

    These threads are already up :

    GPWA golden-matrix-scam-aka-redhotrevenue

    Mine : Bad playtech program called golden matrix

    AGD golden matrix is the old red hot revenue

    Powered by Incomeaccess................................

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  5. #3
    pjotter is offline Private Member
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    Unhappy

    Quote Originally Posted by GCG View Post
    These threads are already up :

    GPWA golden-matrix-scam-aka-redhotrevenue

    Mine : Bad playtech program called golden matrix

    AGD golden matrix is the old red hot revenue

    Powered by Incomeaccess................................
    Thanks. I had seen some fuss about it, but I haven't heard any explanation from IncomeAccess.

    Prior to this my view on IncomeAccess was positive, but in my opinion this is just as bad as if they participated in the reopening of Grand Prives affiliate program.

    It is a matter of integrity and professional ethics. I have filed a complaint to Playtech about this now.

  6. #4
    Income Access's Avatar
    Income Access is offline Former Affiliate Manager
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    Hi pjotter,

    Thank you for your post.

    We are actively listening to the concerns of affiliates and really appreciate the feedback. We have been in constant communication with Golden Matrix with all feedback that we have received from affiliates.

    If you have any further queries on Red Hot Revenue, please contact affiliates@redhotrevenue.com

    Thank you again for expressing your concerns.

  7. #5
    Income Access's Avatar
    Income Access is offline Former Affiliate Manager
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    Hi all,

    We would like to update you and advise that Golden Matrix will no longer be running their affiliate program with our affiliate software platform.

    Should you have any questions about your account with them please contact the persons responsible for these queries at affiliates@goldenmatrix.com.

    Many thanks,

    Sarafina

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  9. #6
    Anthony's Avatar
    Anthony is offline GPWA/APCW Program Director
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    I want to thank Income Access for doing the right thing. Well done!

    It is outstanding to have a company in this industry that really wants to move us forward as a whole.

    Thank you Income Access for looking after the interests of the players and affiliates.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


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  11. #7
    pjotter is offline Private Member
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    Thumbs up

    I would also like to say HUGE THANKS!! This is highly appreciated.

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    CityGuard (9 November 2010), Louis - Income Access (4 November 2010)

  13. #8
    Income Access's Avatar
    Income Access is offline Former Affiliate Manager
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    Thank you very much for your kind words Anthony and pjotter, and also for all your continued support as well as that of this forum.

    We truly appreciate it.

    Sarafina

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  15. #9
    GCG
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    Golden Matrix still has powered by income access on the site, you better tell them to remove that to avoid issues.

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  17. #10
    Income Access's Avatar
    Income Access is offline Former Affiliate Manager
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    Many thanks. We'll follow it up.

    Cheers,

    Sarafina

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    CityGuard (9 November 2010)

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