Depending on the site, as you have not told us the network... it does hit your revenues as a negative when the players are awarded a bonus (in some cases) and if they earn a level of a rake race and are paid out. I have seen this happen many times with Merge Poker sites. If this is a Merge room you are asking about, most of the rooms fence the side games (BJ, Carr. Stud, Video Poker, etc) from your poker rev share. You may wish to bring the matter to your AM and see what the response is.
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"People who are unable to motivate themselves must be content with mediocrity." ~Andrew Carnegie~