Incident

[EP Relations]

Hi gok,

Can you please send me a PM with your Username so I can look into why you still have not received your statement and be sure it is sent to you immediately.

Best,
Robin

[gok]

Afther 16 months I want to know what is been happend to those casino deposits. EP keeps telling that the money is in players accounts. How long is that money going to stay in those players account? Another 16 months?

Anybody?

[EP Relations]

Hi Gok,

I have been in touch with you Affiliate Manager to see where this stands. He should be contacting you shortly.
I hope that we can finally get this resolved.

Robin

[gok]

Robin,

Please tell him there are 2 accounts, here is the second one:

[EP Relations]

Hi gok,

I have spoken to your Affiliate Manager and told him about the 2 accounts. I understand you are in contact with him quite regularly.
He has explained the situation a bit further and I understand he is going to have another report run and will speak to you again soon.

Robin

[gok]

Robin,

With all due respect to the affiliate manager, please tell him that he no longer writes " let us move and bring new players" I mean we now must solve our problems from the past first.

Thank you!

[xtra]

I have a similar problem with Europartners right now.
I have an account with them for some years now. In the first time everything went well without any problems. Since my account manager changed for the first time (have had at least 4 or 5 different in the past 4 years, German market) I had some problems with them because of promotions, which were promised but not observed. Because there are enough other good programs I completely stopped sending them traffic but still received payments without problems until now.
It took from January 2010 – November 2010 to reach $ 270.63 for the next payment. In December I waited for my payment, but didn’t received any statement or payment so I contacted my affiliate manager and described her the situation. After around 15 emails I got an answer from her that I’ll get the payment next month.
So I thought there is nothing to worry about, I just have to wait whyever one more month. This month I didn’t receive any statement too so I wrote her an email to inform her but didn’t got a reply. Of course I didn’t got the payment too, so I wrote her once again, that I’m still waiting for my payment.
Today I got a reply that I haven’t reached the $250 mark and I have to wait for the payment until I reach it. After reading this email I added her MSN contact and described her once again that I’m waiting for my payment of $270.63 for commissions from January – November 2010.
We discussed this about 10 minutes but she didn’t want to believe me that I should get a payment because the payment team wrote her I haven’t reached the $250 so far. I pleased her just to look herself into my account stats and sent her screenshots of the stats to prove I should get the payment and she stopped writing me. I thought she is having a look into it and waited about three hours.
Then I asked her if she has any good news for me and that I found this threat with a similar problem. I asked her if it’s possible to get a solution for my problem or if I have to reply to this thread to get finally helped by someone and she went offline without an answer…
What can I say, for me it looks like they just don’t want to pay me anymore maybe because there is no new traffic of my side and it’s really a joke what people are working as account managers there over the past years for such a big company (at least for the German market).

[EP Relations]

Hi xtra,

I read your post and I would like to help. Please send me a PM or email with your account # and the screeshots you sent to your account manager regarding the money owed and I will look into this.

Thanks
Robin

[xtra]

Hi Robin,

thank you for your fast reply, I have sent you an email (can't send PM's so far) with all details requested. Looking forward to get this problem finally solved.

[xtra]

Problem finally solved, thanks to Robin wihtin some hours!

[gok]

Problem finally solved, thanks to Robin wihtin some hours!

XTRA I am glad for you it is been solved ... Mine is still like a Jackpot ... It is still not won and is still growing....16 months!, If my wife was pregnent I had already 2 kids!

I also see you have an extra colum named : "Jackpot Bets", wich is new to me, I have never seen that in my list!

[gok]

I am very sorry EP, what is in rabbits name going on? for 17 months passed and STILL no solution! Anybody home EP? and Yes you maild me that you will call me a month ago!

[davemerry]

Hi Gok, sorry to hear about your issue.

A EuroPartners representative contacted me about a deal with one of my sites a week or so ago and I was considering adding them - this thread has managed to dissuade me!

Cheers,
Dave

[DaftDog]

Hehe. What's the bet one of their reps will show up here and ask you to send your user name (again) via pm to them so that they can sort this matter out urgently.

The only way you will sort this matter out is if you insist that all communication takes place out in the open via this thread. You need to keep posting here every day until these losers sort your issue out.

[gok]

Today I had an email from Ron. I knew he was going to send this mail but I just didnt know when. He has chosen for the easy way.

Hope you are well.
I would like to let you know that your players have reversed the remaining deposits for almost all the balance.
This means they requested to return the money to their deposit method and the equity is now out of your account.
This is unfortunate but happens sometimes.
If you have any further things you would like to discuss, I would prefer if you speak to me about it rather than the forums.
Wish you a pleasant weekend.
Best regards
Ron


I'm hist smoking, yet I knew that you, would act in this way.
EP has chosen the easy way out. with in 3 or 4 weeks you decided to tell me all the missing money was transferd back to the players! The players have pulled their money back? After 16 months? Last month you told me you will call me to speak about the balans and now they have pulled back?
It was 6,4K commission sir!

Moderators, how is it possible that Euro Partners plays this way? how many other affiliate programs in this forum has so many hits with affiliates having problems with them?

You know EP,
Because I monitor my stats, I do have the screenshots wich shows the missing 16K that was growing monthly, see my previus posts, so many emails send back and forward to tell me this?

[gok]

EP,

Just another month has past away! We are now in month 18.
Please read and answer my last email I send to Ron,
Thank you!

[EP VPMarketing]

Hi All

Gok, you and I spoke about this many months ago.
It is not acceptable that Ron has not answered your last email but that is not the main issue here.

I asked GPWA to get involved regarding this as the issue is the way the stats are being read and presented.
The formula that you posted does not take into account player activity.
Deposits - withdraws - returns = bankroll not revenue.
This is the key here.
You had players that won as I explained to you when we spoke in the past.
We tried to do extra efforts to get the few players that had not spent their money to play and generate more revenue.
To look at the stats over a year later is difficult at best but I am more than happy to do this with you and GPWA moderators.
The initial confusion came from a poker player that won (on casino side games) which created negative revenue on poker acquisitions.
Considering that you were sending poker players at this time I understand this can seem strange.
Some of the members on this thread will probably remember this discussion.

I think 2 things need to happen here and quickly.
1 - your account will be assigned to someone other than Ron.
2 - you need to stop presenting the stats in a way that might mislead or confuse certain people (yourself included).

Thanks.

Marc

[gok]

Hi All

Gok, you and I spoke about this many months ago.
It is not acceptable that Ron has not answered your last email but that is not the main issue here.

I had him on the phone 2 weeks ago, he told me he will speak to his manager and will call me back!

I asked GPWA to get involved regarding this as the issue is the way the stats are being read and presented.
The formula that you posted does not take into account player activity.
Deposits - withdraws - returns = bankroll not revenue.

In this case you are the only affiliate program that has a different way of calculating! Look at an example here, it works the same Marc, I am not from today! I have eyes and brains!



This is the key here.
You had players that won as I explained to you when we spoke in the past.

You have told me many things in the past 2 years,

1): your players have played on the jackpot games and this way you make no revenue!
2): your players are poker players and this way we make no revenue!
3): The money is still on the players account we cant force them to play!
4): All the players have returned there deposits!

Come on Marc dont joke with me!

We tried to do extra efforts to get the few players that had not spent their money to play and generate more revenue.
Oh wait a minute, so the money is still on the accounts?

To look at the stats over a year later is difficult at best but I am more than happy to do this with you and GPWA moderators.
I dindt made this mass did I?

The initial confusion came from a poker player that won (on casino side games) which created negative revenue on poker acquisitions.
Hold on! I have 2 accounts and the problem with poker players are on my second account, if you look at this page you will find the screen shots. You told me that those players didnt made any revenue. Please dont confuse pepole!

Considering that you were sending poker players at this time I understand this can seem strange.
Some of the members on this thread will probably remember this discussion.
Yes, 1 affiliates told on the forum, that you was right if it was a poker matther, I remember that, he hase the right to think what he want!
We are talking here about 2 accounts: #1 with casino players (missing almost 18K) and #2 with poker players (missing almost 6K)


I think 2 things need to happen here and quickly.
1 - your account will be assigned to someone other than Ron.
Wou, that will be manager number 6. Will he also write me like manager number 2, one more mail and we will terminate your account?

2 - you need to stop presenting the stats in a way that might mislead or confuse certain people (yourself included).

Hold on, why should I stop? If you will not come across the border and play fair, why should I stop? Stop so you get your will? We are talking about $18000 deposits my dear Marc, you think this is fair? just stop?

Thanks.
The easy way!

Marc

You dont do bussines with pepole that are promoting you for several years on this way! you just dont!

[EP VPMarketing]

Hi Gok

I am not going to go point by point through your response as this is not going to help either of us.
Unfortunately some of the information you have mentioned is simply not correct.

So 2 simple questions:
1 to everyone: Can someone please comment/confirm on the formula I posted. Please explain that net gaming/revenue is not the same as bankroll.

2 to Gok (and GPWA): Do you want to understand and close this issue? If so, how do we move forward as the picture is not the way you seem to see it.

Thanks.

Marc

[gok]

Hi Gok

I am not going to go point by point through your response as this is not going to help either of us.
Unfortunately some of the information you have mentioned is simply not correct.

So 2 simple questions:
1 to everyone: Can someone please comment/confirm on the formula I posted. Please explain that net gaming/revenue is not the same as bankroll.

Deposits minus casino bets minus cashouts and returns = netgaming x commission % = affiliate earnings! very simple.


2 to Gok (and GPWA): Do you want to understand and close this issue? If so, how do we move forward as the picture is not the way you seem to see it.

I only want to understand what happend with account # 1 deposits of almost 18K where there was no commission on it afther 17 months. The amount of deposits where growing every month and every month there was no netgaming so no commission, you told me you will find out what is been happend. In the mean time you told me several things didnt you? your last answer was that ALL THE DEPOSIT AMOUNTS WHERE RETURNED BY THE PLAYERS! IS THAT ACCEPTABLE?

Thanks.

Marc

Answers