July 2011 Payout Complaints

[CPReport]

It just keeps getting worse. I wake up almost every morning to another Rushmore payout complaint. What makes it even more troubling is that very few affiliates here seem to care. Remember when Grand Prive' stopped paying affiliates? We were sure up in arms about that weren't we? But when a casino doesn't pay their players that's okay? Where is the integrity people? I don't even know what more to say so I'll just let this weeks emails speak for themselves...

I am one of the players that has a serious issue with Cherry Red Casino's.
I am also a VIP member there as well as a Presidential member at Oasis.

They currently owe me $17,000. I know that you are familiar with their 'delays', but do you
know if these are legitimate delays or simply tactics to keep the players money longer.

Either way, the issues seem to be far more serious now,than they were a few months ago.

In the last few months, they would approve a withdrawal (for wire transfer) say that I
would receive it in my account in 5-10 days and then 10 days later say that it had to be
're-processed' which would start everything from scratch again. This would happen several times.
But this time, I have received two delay messages already on the first (of 9 withdrawals)
saying that my withdrawals were delayed and that I would be 'informed' when they would
be re-processed. This is of course a new twist where they aren't even saying that they will be 're-processed'.

The kicker in this case, is that they owe me $17,000 which I happen to need very urgently
to get me over a cash flow issue with my business. I'll be fine in another several months, but right now,
the money was owing to me, expected, and the casino even has it written on their website
(which I have a snapshot of), that 'once approved', the money will take 5-10 days to be received. (not 'maybe').

Are they not governed by any regulating body? do they not have an obligation to pay the players their
money in a timely manner and certainly within the time that they have committed to on their own website?

Who can I contact? I am actually traveling in Europe on my first vacation in 20 years. But while I was
expecting almost $10,000 of that money, I have less than $1000 in my account and stuck in London.
To ask family or friends for money in the middle of my vacation, would cause me considerable embarrassment, but
I am thinking of taking action against the casino for what they are costing me in stress, interest and
ruining my vacation.

What do you recommend and can I cc you on correspondence with them?

Thank you Rick and I'm sorry for the very long email! You seem to be a wonderful advocate for the players.

Caron

gary
Comment:
Im still waiting for my withdrawal since june 4 . i email rushmore or call every day with same b.s. response..i cant believe they can get away with this..there still open taking peoples money..they need to b shut down

Lisa
Comment:
So did anyone get their money recently? I am waiting for $950 since May 22 and i am getting hopeless.
Same story - first they said a wire was sent and to allow up to 10 day, then they said - the payment was delayed.

Name: Suwoei
Message:
Please help. i won some money on both Rushmore and Cherry Red casino, and requested a withdrawal back in MAY on the 23rd-24th, and still have not received my money. Total winning is $3,500. They were approved for withdrawal on the 30th of MAY, so its been over a month. Further more, i have contacted them several times because my bank account went into draw, and being charged daily overdraft fees, sometimes over $100 a day just in penalties, and thats not including all the late payment penalties from my credit cards and cell bill. and still, they are being extremely vague and will NOT tell me whether it will take another week, or another 3 months. They simply say, \"we are working on the issue, and will notify you if there are any updates to this problem with our 3rd party processor.\" i was charged over $450 in penalties(incurring after the time i was supposed to receive my money), until my sister bailed me out with a loan. I expressed all of this to them, and in return i received no sign that im going to get my money in a reasonable time frame. please help, my cellphone will disconnect any day now, which means i cant contact my clients, which = nightmare. The 2 people i have contacted directly are VIP manager Shane Watson and Megan Ross. They are both polite but conversation has been civilized so far, but this has gotten ridiculous and i urgently need that money. i even threw out an idea about simply cancelling the wire transfer and just over night mailing a check(that i would gladly pay for) as an option. they ignored this portion in their reply. please get back to me asap. thanks

Author : Karen
Comment:
Hi Rick,

I am owed over $15,000 from cherry red. My first 'approved' withdrawal of $2000 was June 10 and I have received two emails since, saying that the withdrawals will have to be re-processed due to delays with their server -but they are not even saying when they will be re-processed, which means we're looking at a minimum of 6 weeks for just the first $2000 and that's IF it was re-processed tomorrow (which it won't be). They also reduced the amount that they pay out to $2000/week from $4000/week. They advertise on their site that wire transfers will be delivered to your bank account within 6-10 days following approval. Can they not be held liable for this? And is there a governing body that regulates anything like this? Can we not start writing to them to get involved.? Please do write to me at the address provided to you as this is really serious and I'd like whatever help or advise you can give. thank you

Hi Rick,

Just to update on this issue, my first deposit request (originally May 10) was reprocessed June 16, as it has now been over 10 business days I tried emailing them and got no response so I tried the live chat and they told me I've already been paid and now requesting that I send them bank statements to prove I haven't been paid. Have you ever heard of something like this? I'm not sure if I'm just getting another run around or if there is a legitimate mistake delaying the deposit this time.

Dustin

[universal4]

This is very troubling Rick.

Have you had any luck at all discussing these issues with them?

Have you been able to get any kind of response?

Rick
Universal4

[CPReport]

This is very troubling Rick.

Have you had any luck at all discussing these issues with them?

Have you been able to get any kind of response?

Rick
Universal4

Unfortunately not. Apparently they have chosen to not discuss player issues with affiliates.

I've asked our support team to follow up with the player but unfortunately I can not get any further details from the operators. As we are just the marketing team, management has decided to keep distance between ourselves and direct contact with players.

Sorry I couldn't be of assistance here.

Best Regards,
Mike

[FictionNet]

Following this thread. I have some pages with C-Planet brands listed so obviously this is important.

[cass]

It just keeps getting worse. I wake up almost every morning to another Rushmore payout complaint. What makes it even more troubling is that very few affiliates here seem to care. Remember when Grand Prive' stopped paying affiliates? We were sure up in arms about that weren't we? But when a casino doesn't pay their players that's okay? Where is the integrity people? I don't even know what more to say so I'll just let this weeks emails speak for themselves...

Hi Rick,

Thanks for the useful post, this is very troubling to say the least since we're also marketing C-Planet. If they continue with this trend they're bound to be rogued soon. What is going on with this industry?!

Internet casinos

[michael1981]

I wonder if most casinos are doing this, or just c-planet? I had no idea until I read this thread. The problem with promoting casinos is that you don't know how the players are beating treated. I'm watching this thread too, I hope c-planet pick up their act, they are giving affiliates a bad reputation if they do this sort of thing.

[FictionNet]

Any news from C-Planet?

[Anthony]

Do you have an update on these issues BigDaddy?

[big fish]

things are not looking good at c-planet at the moment, we all need to watch them closely as its really not looking good. emails to the affiliate program are going unanswered and it seems player complaints are increasing...

[Topboss]

I must say that I am also watching them closely and don't like what I see.
I have always stood up for C Planet in the past and they have a huge amount of exposure on my sites.
I was hoping that the payment issues were simply a USA problem with the processors etc. but if that was the case, than rather than giving themselves a bad name - they should rather stop allowing USA players because the delays are now getting ridiculous and I think I am doing an injustice to my players by continuing to promote them.
Having said that , I have also noticed that new depositors have all but dried up anyway, so maybe it won't be such a big loss after all.

I think the time is unfortunately coming where we are going to have no choice but to pull them down.

The fact that emails are going unanswered is also an indication of problems.

[GCG]

c-planet - being a platinum sponsor - does not reply to affiliate questions which IMO is in violation of the GPWA code of conduct and should be suspended, just saying.

[Anthony]

I send C-Planet an email asking them to respond to the concerns raised here.

[CPReport]

Do you have an update on these issues BigDaddy?

Unfortunately not Anthony. They have made it very clear that c-planet will no longer help players out that are having payout issues or any other issues for that matter. I honestly was hoping that Rushmore would turn things around but sadly it is only getting worse and their silence on the issue as I said before should speak volumes to the affiliates here who still promote them.

I send C-Planet an email asking them to respond to the concerns raised here.

A response would certainly be a great start especially if it tells us that all the players with payout complaints have now been paid. That's the response I'm interested in.

[cass]

I sincerely hope that this program is not going bust, although I wouldn't be surprised if it does given the way players are treated at the moment.

I send Ron (affiliate manager) at C-Planet an e-mail this morning notifying him about this thread so far no reply from him.

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[CPReport]

And now for some positive Rushmore news... well sort of. I just received an email from a player today that has been waiting to get paid a couple hundred dollars since April 13th. He told me he finally got paid today. Over 3 months wait on his payout. I'm going to contact the other players and see if anyone else is being paid.

Hi Rick.
Reminded them at the end of June and they sent me e-mail that my withdrawal will be reprocessed again, same 10 business days to wait and today I've got my money.
Thank you for your help.
Vlad

[Anthony]

I sincerely hope that this program is not going bust, although I wouldn't be surprised if it does given the way players are treated at the moment.

I send Ron (affiliate manager) at C-Planet an e-mail this morning notifying him about this thread so far no reply from him.

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I did receive a reply stating players are being paid and the delays we due to processing setbacks.

[Redbush54]

Ron has left c-planet but continues to work at Euro City Casino.

[Window Dude]

Updates on payout issues...... I've been on Cherry Red for a month or so. I made 7 to 8 deposits, never won, until recently where I racked up mid 20K. I am getting ready to withdraw $2,000 as soon as my paperwork is approved. From the looks of all the posts, I'm not too sure I'll ever get paid. Has anyone had any breakthroughs lately or is it the same old run around? I'm inclined to stop playing, cause what's the point it I ain't never getting paid? Updates would be appreciated from anyone who's got their money like they were supposed to.

[casinoguide]

What the hell.
If still no official post here from C-planet on the positive side, guess I'll start removing their links next month.
Seriously, do c-planet still want to run the business?

[CPReport]

I did receive a reply stating players are being paid and the delays we due to processing setbacks.

They've been saying the same thing for months now Anthony. Actually they've been saying it ever since the "New Management" took over and frankly it's getting old. And I think we would all like to know what they told you their reason is for not addressing this thread.

Rick