just got this from Superior Share

[balagan9]

Dear Affiliate,

You must be well aware by now about the recent events with eWalletXpress. The processor was shut down by US authorities and consequently all funds have been seized and lost with little or no chance of recovery.

With all due respect and consideration, Superior Share has made deductions to your commission for the lost revenue in conjunction to this unfortunate situation.

As you may already know, this is an industry wide issue and we truly have no responsibility or influence over it. We would like to apologize for the damage this is causing on your affiliate earnings.

This being said, there are 2 main facts we considered before making the deduction decision:

1) Superior worked really hard on massive EWX promotions in the last 5 months and switched most of your active US players to this method. (Because it was basically the only and most secure method for US players to deposit and cash out at that moment). We are talking here about 45 days of income confiscated and very likely irrevocably lost.

2) Our program is taking full responsibility over other processors losses (primarily CC bank seizures) at the moment and not charging affiliates at all for those since these are not industry wide issues.

Furthermore, the situation is getting really rough for US gaming sites and payments processing. After we went through the seizures and shutting down of MasterCard, we concluded that we shall not charge affiliates again for Credit Card issues and that is what we are doing. The only scenario where we would be doing deductions is IF and only IF, the issue is industry wide and there is nothing we can do about it. Hence, the only deductions applied, were EWX related.

Should the funds be released and paid at some future date, we will be positively adjusting your affiliate earnings accordingly.

In a separate note, we are investing in expanding our business to European and Latin American markets and we will release soon news about 5 new full software languages we launched for Superior and all the marketing material related to that.

The official release will be in the upcoming days.

Respectfully,
Paul Art
Affiliate and Marketing Director
Superior Share Affiliate Program

________________
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[graham]

Probably not the happy holidays email you were expecting?

That really sucks and this is an unfortunate situation, but I would request a full breakdown of these deductions to ensure that these costs are being shared equally between the operator and the affiliate.

This really is a tough one though as if you are on rev share, you are basically a partner of the site. It's kinda like a chargeback in a way.

[wagerjunction]

That's very infortunate indeed.

At least they were up-front about it and laid it out clearly black on white.

So sorry this happened to you balagan9 and best of luck for the future.

[Nandakishore]

Dear Partner,

As you are probably aware, eWalletXpress, has been shut down as of November 15. Due to this problem we have not received deposits made by players on or after Oct 1,2010, and lost the reserves accumulated with this processor since April. This is an industry wide problem and it is affecting everyone. As our partner who receives a revenue share, we will have to adjust your commissions and deduct the deposits for which we have not received the funds.

We are working on integrating several new payment solutions, and we'll be informing you as they become available. For now we would like to remind all affiliates about eCheck promotions that Slots of Fortune has made available exclusively for affiliates. Please check the affiliate backend, and select the corresponding banners.

In the event that we manage to collect the money from eWalletExpress, we will ensure to make the corresponding adjustments made to your affiliate account.

On a side note we would like to take this opportunity and remind our partners that during the Mastercard seizure we decided to absorb the full knock for this loss and did not pass any costs to affiliates. Additionally during the past year due to the volatile nature of the US processing industry, we lost several other credit card processors and again absorbed the full cost. We would also like to remind you that regardless of other Rival properties, this is the first reduction since the launch of our program.

The situation with EWX is different since it was the most popular US facing ewallet and the problem is industry wide. We also like to note that for the past year we have devoted a lot of resources on switching players to EWX, since it appeared the one and only secure solution for depositing and withdrawing money. As result we have lost 45 days of high volume deposits, not just income. Meaning that we accepted these players deposits, they played at the casino, the house won or lost and paid accordingly, however we never received their initial deposits. Regardless if the players lost or won, as a casino we had a guaranteed full loss from all EWX deposits.

As you can see above due to the magnitude of this loss, we had to readjust commissions accordingly since no actual revenue was generated from these deposits.

The casino will absorb the majority of the loss and you as an affiliate you will be ONLY billed for the amount of commissions generated by lost deposits/chargebacks.

[thepokerkeep]

It sounds to me as though the affiliate is taking the full hit for the losses...

As our partner who receives a revenue share, we will have to adjust your commissions and deduct the deposits for which we have not received the funds.

While I can understand the company deducting the affiliate share of the loss, they shouldn't be deducting the complete loss.

I hope I'm wrong.

[NatalieStewart]

It sounds to me as though the affiliate is taking the full hit for the losses...



While I can understand the company deducting the affiliate share of the loss, they shouldn't be deducting the complete loss.

I hope I'm wrong.

Just wanted to clarify: we are not deducting the complete deposit, instead we are adjusting commissions (deducting the affiliate share of the loss) and affiliates are not taking the full hit for deposits.

I apologize if the email was not clear about this, but Slots of Fortune it not making you fully responsible for the loss.

Please feel free to contact me directly, if you need any additional information or to go over your stats: natalie (at) slotsoffortune.com

Best regards,

Natalie Stewart
Afffiliate Manager
Slots of Fortune Casino

[casinobonusguy]

This is industry wide problem , why is it that RTG are not doing adjustments?Because they have enough money to cover THEIR LOSSES.I am all for us taking the hit when players do charge backs but USA is a risky market and IMO only casino operators who can handle the risks should be considered safe to promote.What will happen now if we get a big winner?How are the players who made deposits with Ewallet being treated?

Why work our ass off for rivals when next month we have to get cut again?It makes more sense to take a break from rivals and when/if they get their act together then revisit it again.That's what I am doing because losing 95% of my income is not acceptable on such a short notice .I am posting this generally with no group in my mind , I am switching to RTG for all my USA traffic.

Judy

[penny-slot-machines]

I am switching to RTG for all my USA traffic.

Judy

Just out of interest, Judy, is there a reason for not including any Vegas Technology casinos in the mix?

Cheers

Bill

[AffiliateWIDE Steve]

Hi

AffiliateWIDE will NOT be making any deductions. It is eating the costs as it did with the last fiasco.

Please do not make generalizations about affiliate programs based on others that share the same software - each program must be evaluated on an individual basis.

Have a nice weekend.

Steve

[casinobonusguy]

Steve ,If the software goes bust where will that leave us?LOL

[casinobonusguy]

Just out of interest, Judy, is there a reason for not including any Vegas Technology casinos in the mix?

Cheers

Bill

CASINO COINS are already on our sites ,need to look for programs who we don't have there Last time we checked we ranked well on couple sites for rival terms so we have to keep a couple there just for our players who like the games.Affiliate Wide and slotocash are only two who are not deducting from what I have seen to date.

[AffiliateWIDE Steve]

This is an issue regarding some white label Rival brands and not the software itself.

Unfortunately, licenses were given to some people whom neither had enough capital nor enough financial security to deal with possible processing seizures.

As a result, individual gaming brands should be viewed as their own entities in regards to this particular situation.

Thanks

[GFPC]

What about a massive Rival BOYCOTT? I mean everything! I know some are clean from this but still supporting any rival brand is supporting them.

I personally think you redirecting traffic away from Rival is a great move! Well done!! you are stepping up to the plate!! Good!

Looks like all kinds of stuff is going on and its not good for affiliates in general...

This is industry wide problem , why is it that RTG are not doing adjustments?Because they have enough money to cover THEIR LOSSES.I am all for us taking the hit when players do charge backs but USA is a risky market and IMO only casino operators who can handle the risks should be considered safe to promote.What will happen now if we get a big winner?How are the players who made deposits with Ewallet being treated?

Why work our ass off for rivals when next month we have to get cut again?It makes more sense to take a break from rivals and when/if they get their act together then revisit it again.That's what I am doing because losing 95% of my income is not acceptable on such a short notice .I am posting this generally with no group in my mind , I am switching to RTG for all my USA traffic.

Judy

[casinobonusguy]

This is an issue regarding some white label Rival brands and not the software itself.

Unfortunately, licenses were given to some people whom neither had enough capital nor enough financial security to deal with possible processing seizures.

As a result, individual gaming brands should be viewed as their own entities in regards to this particular situation.

Thanks

I have to give you guys credit that you guys at least have enough funds not to deduct the funds .As you know I do not work with you guys as you came on at a time we were removing rivals .Slotocash is the only other group who has not deducted the fees so how would the software perform if they only had two viable clients ?

[casinobonusguy]

What about a massive Rival BOYCOTT? I mean everything! I know some are clean from this but still supporting any rival brand is supporting them.

I personally think you redirecting traffic away from Rival is a great move! Well done!! you are stepping up to the plate!! Good!

Looks like all kinds of stuff is going on and its not good for affiliates in general...

I think a new thread should be started if we are going to have that conversation lol .This started out about superior share but it involved many more of them .

[GFPC]

I think a new thread should be started if we are going to have that conversation lol .This started out about superior share but it involved many more of them .

True! My apologies!! Just brainstorming! Cheers

[JoeAdams]

Well, I feel sorry for all the eWalletXpress affiliate. And so rumors way back a few days are true that they are about to close. How sad..

[penny-slot-machines]

When VISA went down I briefly lost all my depositing players at Superior, which implies that they were all using visa cards, rather then ewallets.

Pretty soon after, some players came back (albeit with very low levels of deposits). As far as I'm aware, Superior had put all their effort into helping players deposit using eWalletExpress, rather than any other processor

So, I can totally accept the possibility that all my players were using eWalletExpress to deposit when eWalletExpress went down

What I CAN'T accept, though, is the fact I didn't receive an email to let me know what was happening, OR the fact that when I (very politely) emailed to ask what had happened to my earnings, the email was not answered.

Maybe Paul isn't around any more? Is anyone any the wiser? Did everyone get the email apart from me?