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Thread: Mr Green

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    Casino Gamerz is offline Public Member
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    Default Mr Green

    Hey guys, i'm still waiting for a payment from November from Mr Green. The communication has been there and ive been told on a couple of occasions that it will be done soon and to be patient. They seem like a decent enough brand on the surface so im hoping this is just a minor hiccup. Has anybody else had issues with payments from this casino? i'm trying to be patient but it's dragging on a bit
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    They have issues with a new payment provider this month.. As far as I know they will pay it next month.

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    Same, I've been waiting since October
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    Yeah also no payment from them since October, all payments as showing as open.

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    Could you please let us know how it goes?

    As we are planning to add a few their brands too. But now I'm confused..

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    you mean william hill brands? Mr Green is just one casino they took over long ago

    Quote Originally Posted by gil.langelaan View Post
    Could you please let us know how it goes?

    As we are planning to add a few their brands too. But now I'm confused..
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    LiamDyson is offline Sponsor Affiliate Program
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    Hello All,

    Unfortunately, we lost our automatic payment gateway through ouraffiliate platform, so we needed to find an alternative, which is to say thatwe pay now directly all of our Envoy payments directly with our PSP. Due tothis unforeseen removal, reconciling payments has hit us with some significantdelays over the last couple of months.

    We have approval for all payments to go out now with our Finance Teamand we are just awaiting the final list so we can upload via the PSP directly.We are aiming for this to be completed shortly and by the end of next week.

    We apologize for this delay, and by next month we should be back totimely payment runs.

    Regards
    The Mr. Affiliate Team

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    Toni is offline Public Member
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    I'm waiting for my WilliamHill payments since October.

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    Quote Originally Posted by Toni View Post
    I'm waiting for my WilliamHill payments since October.
    Have the same problem!
    But they are writing me that my account is on some security check (I send traffic to them for 8 years already...)

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    Quote Originally Posted by Casino Gamerz View Post
    Hey guys, i'm still waiting for a payment from November from Mr Green. The communication has been there and ive been told on a couple of occasions that it will be done soon and to be patient. They seem like a decent enough brand on the surface so im hoping this is just a minor hiccup. Has anybody else had issues with payments from this casino? i'm trying to be patient but it's dragging on a bit
    I checked this casino and I can say that this is not the only complaint because they are not licensed. It seems to me that you can forget for this money. Non-licensed casinos practice this scheme.

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    Quote Originally Posted by Jame Giles View Post
    I checked this casino and I can say that this is not the only complaint because they are not licensed. It seems to me that you can forget for this money. Non-licensed casinos practice this scheme.

    Not licensed?? They are licensed at MGA:

    https://www.authorisation.mga.org.mt...608a&details=1

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    Quote Originally Posted by Jame Giles View Post
    I checked this casino and I can say that this is not the only complaint because they are not licensed. It seems to me that you can forget for this money. Non-licensed casinos practice this scheme.
    You're mistaken. Mr Green is licensed by MGA, UKGC et all.
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    Quote Originally Posted by freakspin View Post
    Not licensed?? They are licensed at MGA:

    https://www.authorisation.mga.org.mt...608a&details=1
    thanks for the information, I will be more attentive

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    I am one of those that is waiting for an endless "AML check" that is blocking the payment from WILLIAM HILL on my UK account from October. Team at affiliates-support@williamhill.com is responding promptly but saying nothing solid about it. My Affiliate Manager is kind and responding but can't/doesn't want to help. How many of us are in this situation? Are we allowed to talk about this on GPWA or it's a sensitive topic?

    Payments from Wiliam Hill are being blocked from months using the excuse of AML checks. AML checks are completed in 24/48 hrs, this process instead started in October 2020 when they sent the first email on this topic.

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    ...same problem here. No William Hill payment since October because of AML checks. I'm WH affiliate since over 10 years never got problems before. Don't know if it's realy AML checks or the payment gateway or just not willing to pay.

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    LiamDyson is offline Sponsor Affiliate Program
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    Hi there, just re-posting this from another thread.

    Hope you are well.

    The Payment Gateway issue is specific to Mr Affiliate (MRG) as it is an add-on for NetRefer, we now have to do Envoy payments directly with the PSP. Should be done soon so good news! Some small test payments went out yesterday. If you prefer ewallets, Skrill is intermittently working, but would fully recommend Neteller as we run them out first to expedite your payment, and is more reliable as it stands.

    William Hill as you know is on Income Access so is unaffected by this gateway removal, however, you are very correct in saying that William Hill Group (including MRG) as a whole has AML checks in line with our committment to IGRG- more information here https://bettingandgamingcouncil.com/members/igrg. This has been in place since October, so any affiliate, that has sent even just one UK NDC and been rewarded needs to be KYP (know your partner).

    Please contact your Mr Green UK Affiliate manager or email mrgaffiliateverification@willhill.com with your account ID/username and the required information to ensure that this matter is resolved swiftly.

    I would not say it's a reason to avoid sending traffic to either brands, we are always on the look out for new and old business, and are working hard on clearing any pending issues on both of the points above.

    Otherwise, ping me on Live:liam.dyson. I can check personally or refer you to my Admin team to check on the process.

    Liam. D - Head of Affiliate (International)

    KR,

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    Thank you for clarifying Liam, I opened a different thread for William Hill AML checks and blocked payments (https://www.gpwa.org/forum/william-h...ts-256003.html) so we can concentrate our posts there and leave this thread to our Mr Green friends. Thanks!

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    Mr. Green should add bitcoins as an option. Now we can buy even Tesla with bitcoins.

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    We've been waiting since October. The communication has been a disaster. No information at all, just confusing emails being forwarded from one department to another. I have asked numerous times What Exactly They Need to verify my account but no replies at all. All docs etc was sent in the same day it was requested in October/November.
    I understand that problems and delays happens from time to time but one would think that a company like William Hill would at least have the manners to reply and give updates etc. And we're on a flat revshare deal!

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    I'm also waiting for my William Hill comission since October. They say because of money laundering account checkings. If you ask how long it will take they just say they don't know.

    It's strange that there are payout problems with Mr. Green AND William Hill (same company).

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