Need your help! - High Roller player proof (tagging, untagging) - Fastbet/Bethard

[tal84s]

Hi guys,

It's again regarding Fastbet brand which was acquired around August by Bethard Group.

Bethard group sent the following email to Fastbet affiliates on the 28th September:

"Due to some changes in ownership of Fastbet, we'd like to inform you that Bethard Group now have acquired the brand starting from the 1st of August 2018. This means that Bethard Group will now be responsible for all commission payouts generated after the 1st of August 2018.

We would also like to inform you that we have decided to close down Fastbet.com on the 1st of October 2018. All new players visiting the site will be redirected to Bethard.com and all current players will be migrated. We can assure you that you won't be left without commission, as Bethard will take over the accounts with the same deals previously agreed with your Account managers. More information about this will follow once we get closer to the date.

FAQ:
- If players have an account already opened at Bethard we will not migrate that player from Fastbet.
- We will not be re-writing any affiliate tags on existing Bethard players.
- We will not be migrating any players that have a blocked account."

I had a player on Fastbet who has deposited more than 180,000 Euro since August (she has deposited much more in the previous months). I had with Fastbet hybrid deal so I had some percentage from their loses (Based on my calculations I would need see much more but this is for other thread).

Around the 27th September I have noticed that there is not activity anymore on my account (The player kept depositing every day) and I asked the Bethard guys what's going on. I saw their email and I wanted to make sure that this specifically player is migrated as is to my account in Bethard.

I was told that this player has already an account with Bethard so it means that she is not tagged to me anymore...

"after a deeper investigation we mapped out that this player already has an account with Bethard so we are not able to retag her. This was already stated in the newsletter as well we sent out"

So I just have asked for kind of proof here because it's a lot of money in stake:

"regarding the proof as the players is not tagged under you and it doesnt belongs to you Im not able to provide any data from the Bethard account. This relates to different regulations for ex GDPR."

I told her that I'm sure they can send me any kind of evidence even without showing me her name or ID or whatever.

"The customer in question is an already known player at Bethard and there is no data or system log that we can send you that will not go against GDPR related directives unfortunately. Having this said, we feel sorry for the the whole situation you have been through with Fastbet"

Also they still didn't send me any explanations how much money she has withdrawn from her account prior the Fastbet termination. I couldn't understand how from 180,000 euros deposits I had only 17,000k in net revenue....

What do you think guys?

Is there anything that could be done here in this case?

[LeeGwilliam]

If they are telling the truth and this user is already a customer (Quite possibly tagged to another affiliate) then yes, sadly this is one of those things that happens with migrations / buyouts etc.

So far as proof, I don't see how can they show you evidence that this specific player has signed up to them prior - without showing you information which specifically identifies the player - which would breach GDPR.

[RacingJim]

I don't think there's that much you can do tbh. The whole affiliate system is based on trust and a lack of control at our end. We rely on the affiliate programs playing fair. This case doesn't sound like very fair to me but what power do we really have to change it?

[tal84s]

I don't think there's that much you can do tbh. The whole affiliate system is based on trust and a lack of control at our end. We rely on the affiliate programs playing fair. This case doesn't sound like very fair to me but what power do we really have to change it?

I think that this is the biggest problem we have as affiliates/partners with the operators. They have more power than us in those cases, and we can't force them to play fair. Unfortunately I don't trust any operator but do I have any choice?

[LeeGwilliam]

I don't think there's that much you can do tbh. The whole affiliate system is based on trust and a lack of control at our end. We rely on the affiliate programs playing fair. This case doesn't sound like very fair to me but what power do we really have to change it?

Agreed it is based on trust - in this case, I don't see this as 'unfair' from Bethard's side.

Imagine you were the affiliate who did refer this player to them - would you be ok having your revenue taken off you to pay an affiliate who referred the player to a site they had bought....?

There isn't a lot they can do here.

This is really down to FastBet's failure - another example of why whitelabels are rarely, if ever, the right sites to promote.

Doesn't change the fact that this sucks for tal84s, sorry to hear about this.

[Triple7]

Is it possible to share some details without violating GDPR? If the answer is yes, it should somehow be possible. They could share for example a sample of data that are not identifying the customer but make it clear that it's about the same account.

For example, house number, birth date, country, sign-up date, part of the e-mail address. If all those details are the same on both accounts and the signup date at Bethard is before migration, then I think you will have to accept that their statement is correct as they can't share more details.

Hypothetical, because their answer shows a clear lack of interest of handing over any proof.

[Progger]

Hypothetical, because their answer shows a clear lack of interest of handing over any proof.

This is the point.

Affiliate 1 - Player register date / deposit method / some bits from the transaction...
Affiliate 2 - Player register date / deposit method / some bits from the transaction...

So easy to proof this ****,without violating the glory gdprfucksense Rules...

[vardan]

Customer's username - in many cases they use the same username for multiple accounts. So username + part of the email, username + date of birth, date of birth + a few characters of the name/surname. There are a lot of ways to proof that without breaking any GDPR rule.

[Former Member 14]

A long time before the GDPR came to town, there was an increasing number of chargebacks from a particular program.

Over and above this, it also came to light affiliates were being hammered for both the full charge back amount, and the associated fine too. Plenty asked for proof. It was never given. Back then they used the 'privacy clause'.

Unfortunately, if a program chooses to act unethically, there's not much you can do about it.

I agree that in this case, the GDPR would not be violated if the program gave the OP certain information which didn't identify the player.

But actually getting the program Bethard to provide the aforementioned, is at most a slim chance, to no chance at all.

[Muppet]

I really feel sorry for you as this is a no-win situation. Asking for proof is pointless. There isn't anything they can say or do that would prove this one way or the other. Even if they could supply partial emails, addresses, names, deposit history etc as people here have suggested. How would you know the proof wasn't completely fabricated?

[ocreditor]

I really feel sorry for you as this is a no-win situation. Asking for proof is pointless. There isn't anything they can say or do that would prove this one way or the other. Even if they could supply partial emails, addresses, names, deposit history etc as people here have suggested. How would you know the proof wasn't completely fabricated?

It's a shame but it's true..

[must]

Even if they could supply partial emails, addresses, names, deposit history etc as people here have suggested. How would you know the proof wasn't completely fabricated?

Exactly.