Negative Stats?

[FictionNet]

Do you add all brands stats together to make an overall commission amount or are they treated separately?

I've got positive balance with some brands and negative with others. My overall balance shows as negative.

[Erica]

Hi FictionNet,


Thanks for your question


Within the Income Access network, commissions from each client/operator are completely separate. This means that negative commissions that are generated from one program do not affect the commissions from another program. Although you receive one overall payment from Income Access, this is a compilation of all of the separate positive commission payments from each of our clients.


We have investigated your account in Income Access and have not found an overall negative balance. Could you please send us an email explaining where you have seen this in your account? We are also happy to send you a breakdown of your latest payment report that shows your current commission balance.


Have a fantastic weekend!

[FictionNet]

Here ya go. This what I see when I login to IA. At a glance, I assumed the bottom rows were totals but it appears they're not? So what do the bottom 'merchant' rows (under Circus) relate to?

[Erica]

Hi FictionNet,

Thanks for the additional information and hope that you had a fantastic weekend

Just wanted to let you know that we are sending you a separate email about this, please do let us know if you don't receive the email.

Cheers!

[Erica]

Hi FictionNet,

We have double-checked on your stats and everything is indeed correct in the system

For your commissions in the network, you are paid separately for each program and the negative commissions do not affect the positive commissions of other programs.

To elaborate further on the table that you have included in your above post - the table of stats in your affiliate login homepage breaks down your impressions, clicks, new players and commission totals in two ways:

1) The stats are broken down by individual program. For example, each of your programs are displaying their separate stats (ie/Ladbrokes Casino is displaying on one line, Circus Casino & Poker on another, etc.)

2) At the end of the table, there are totals listed for each currency. Because different programs can display stats in different currencies, the system also shows the total numbers of impressions, clicks, new players and commission for each currency. In your table in particular, there are two currencies (GBP and USD) which are showing because Circus Casino & Poker stats display in USD and all of the other programs that you are currently promoting utilize GBP as their currency.

This means that the totals showing at the bottom of the table are not reflective of the total positive amount that you are paid out from the Income Access and are displayed for informational purposes.

As there are currently no column names for the totals, we are looking into including these as we can understand how it may be a little confusing. Thanks for the feedback on this

Please let us know if you have any more questions and we’d be happy to answer them.

Cheers!<o></o>

[FictionNet]

Thanks, Erica - that makes sense!