Condor Affiliates (GPWA gold sponsor) reopens an account that was closed for lifetime

[marko6]

How can I stopp gambling if a casino reopens my account that was closed for lifetime?

Here is what happened: In January I had asked b-bets.com to close my account for lifetime. On March 24th my account was reopened and I was able to deposit and lose 1500 Euro.

b-bets.com is run by Condor Affilates which is proud of being a GPWA gold member.

An addicted gambler like me cannot stopp gambling if a casino reopens my account that I requested to remain closed for lifetime. Andre, the chat operator at b-bets.com, confirmed to me yesterday by chat that my account had been closed for lifetime but was reopened again.

Please assist me in getting my 1500 Euro deposit back. I am willing to stopp gambling but casinos must take care of responsible gambling issues too.

marko6

[Triple7]

They just opened your account? They woke up 24 March and had something in their mind like "let's open Marko6's account again. Or is the real story again another one than you're telling us.

I also think you've got some kind of responsability with handling your gambling problem. Or are you complaining also after you've won some money at a casino and are you giving them back their money in that case? I don't think so...

In the end it's your problem and your responsability, as you will Always find some casino where you're able to gamble.

[Gamble 4 Keeps]

They just opened your account? They woke up 24 March and had something in their mind like "let's open Marko6's account again. Or is the real story again another one than you're telling us.

I also think you've got some kind of responsability with handling your gambling problem. Or are you complaining also after you've won some money at a casino and are you giving them back their money in that case? I don't think so...

In the end it's your problem and your responsability, as you will Always find some casino where you're able to gamble.

Could not agree more, i use to have a gambling problem myself. The last thing i would do is try to recover what i lost just because i had a problem at the time. I think its dam right rude (OP) to even think you would get your money back. Did they hold a gun to your head and make you deposit that money. NO! While i agree they shouldnt have reopened the account, i dont agree you should be reimbursed. By self admission you have a problem, that problem is yours not the places you choose to put your money in.

I am sure if you had of won from that money you wouldn't have made this post. Man up take responsibility for yourself and get some professional help. I DID, and now i can work along side gambling without the worry i will relapse. Its an illness that can be cured if you really want it to.

I am sorry if this sounds tough, its suppose too. You also can have your internet service provider block all gambling related websites. If they can do it in our small country they can do it in most countries.

Edit to add this: mutiple complaints about the same thing https://www.gpwa.org/forum/search.php?searchid=3152154

Since 15th October 2013 you have been posting on here every casino that wont honor to give your money back all because of your own gambling problems. Maybe you should have your bank to restrict Credit/Debit Card transactions, cut up your card etc. Email all gambling money transfer merchants to close your accounts too.

Dont try and lay the blame on casinos all the time, do more to stop yourself and/or restrict ways you can upload funds to the gambling sites.

Sorry i have no sympathy for someone who wont help themselves. Dont expect everyone to bail you out ( Something i use to expect from people, it was always someone elses fault in my eyes, I use to lie, cheat and steal my habbit was that bad, but i got help for it and stopped blaming everyone else when in reality there was one person to blame, MYSELF ) My recommendation to any casino or affiliate program reading this thread would be to ban this person since they have openly stated they have a problem and cant control it.

[marko6]

My recommendation to any casino or affiliate program reading this thread would be to ban this person since they have openly stated they have a problem and cant control it.

That is exactly why I had requested a self-exclusion for lifetime at www.b-bets.com. But what is such a self-exclusion for lifetime good for, if the casino may remove it without any consequences? Responsible gaming requires responsibility from BOTH player AND casino. I had requested to be self-excluded for lifetime (that was my part of the responsibility), and the casino had confirmed this lifetime exclusion to me. Lifetime is lifetime. There is no way around it! So, the casino had no right whatsoever to remove that exclusion. That is why I request a full refund of my deposit.

You can't imagine how hard it is to stopp gambling, when casinos keep on sending you promotional emails and reopen self-excluded accounts when an addicted player is in the mood for it. I would like to be banned from any casino as Gamble 4 Keeps suggested it. Just tell me how to convince all casinos to keep me banned!

marko6

[Triple7]

That is exactly why I had requested a self-exclusion for lifetime at www.b-bets.com. But what is such a self-exclusion for lifetime good for, if the casino may remove it without any consequences? Responsible gaming requires responsibility from BOTH player AND casino. I had requested to be self-excluded for lifetime (that was my part of the responsibility), and the casino had confirmed this lifetime exclusion to me. Lifetime is lifetime. There is no way around it! So, the casino had no right whatsoever to remove that exclusion. That is why I request a full refund of my deposit.

You can't imagine how hard it is to stopp gambling, when casinos keep on sending you promotional emails and reopen self-excluded accounts when an addicted player is in the mood for it. I would like to be banned from any casino as Gamble 4 Keeps suggested it. Just tell me how to convince all casinos to keep me banned!

marko6

And you just ignore the rest of his (useful) posting...

And that's why you're not going to quit gambling. You can send them a 100.000 mails, you'll Always find somewhere an online casino that doesn't know you, an online casino where you're able to open an account with false details or some online casino that don't care. And after that, we'll have here another Marko6-topic, complaining about an online casino that is not giving back his money...

It's not just about online casino to prevent you to gamble, it's more about you taking care of yourself... you really need to do more than just mailing online casino's and complaining about them when you somehow succeeded to play...

[mojo]

It's easy to blame the player here. Yes, marko has responsibility to himself. However we have to remember this is compulsive gambling and his account shouldn't have been opened under any circumstances.

Compulsive gambling is real and each casino needs to take it seriously and not reopen accounts that requested to be closed. To say they can just go play somewhere else is a cop out. Each casino has a responsibility for their own actions. Some software has the ability to bonus ban across their network. The same should be available for problem gamblers.

I don't feel marko should get his money back. Professional help is needed. But, I would like to know why Condor re-opened his account and what they can do to ensure this doesn't happen again for anyone. Just like shutting off credit cards, shutting off the source (casinos) is just as important, if not more so.

[-Shay-]

Click on the form on how to exclude for life, as well as for a temporary closure. Both forms are the same --- and sadly, they are for support questions. Not the best designs, but then again - I don't expect much from these pretenders. They do not make it easy to self-exclude in any way on that web based form. I'm not sure if the process is more straight forward when you actually have an account - but then again - they're not someone I'd ever consider doing business with.

Once again, marco - stay away from the rubbish outfits.

[universal4]

Maybe the software providers should consider compiling a "online gambling for life" list.

They could keep the list and allow (or force) all the operators to parse the list and ban all on the list.

Marko, I am not sure if you have a preferred software group you play the most, but it seems to me you might want to see if you could possibly get your preferred usernames and email addresses added to any such lists.

Also, have you ever signed up at gamblers anonymous, gamecare or any such organizations?

Have you ever requested to join the stop gambling section at CasinoMeisters?

Rick
Universal4

[Renee]

Coming from the other side I have to ask.. Did the player ask for the account to be closed for life, or did he say to close the account for life because he had a gambling problem?

Players come in ALL the time asking for their account to be closed for life because they have had a bad run. It is not up to the casino rep to guess why the player wants the account closed and they definitely are not psychic. If the player never mentioned that they had a gambling problem, then it's the player's responsibility after the fact.

If the player mentioned the reason was because they had a gambling problem, then the fault lies with the casino here IMO. The account should never be opened if the player has specified they have a gambling problem.

[Gamble 4 Keeps]

I would like to be banned from any casino as Gamble 4 Keeps suggested it. Just tell me how to convince all casinos to keep me banned!

marko6

Compile a list of casinos that you play at, write an email to the casinos and maybe have a reputable member here cc'd into these emails so you have strong evidence that you formally request the closure of your account due to a sever gambling problem. By doing that you would then have grounds for your complaints as you would have witnesses to it.

Have you ever requested to join the stop gambling section at CasinoMeisters?

Rick
Universal4

RICK, is this doable with someone from GPWA clearly this person does need an intervention???

[marko6]

Coming from the other side I have to ask.. Did the player ask for the account to be closed for life, or did he say to close the account for life because he had a gambling problem?

Players come in ALL the time asking for their account to be closed for life because they have had a bad run. It is not up to the casino rep to guess why the player wants the account closed and they definitely are not psychic. If the player never mentioned that they had a gambling problem, then it's the player's responsibility after the fact.

If the player mentioned the reason was because they had a gambling problem, then the fault lies with the casino here IMO. The account should never be opened if the player has specified they have a gambling problem.

Yes, indeed, I did request my account to be closed for life due to a gamblig problem.

It really is my strongest wish to be banned from any casino. It seems that Microgaming is the only software provider which has such a list for all of its casinos. I am on that list with all my email addresses. But neither Net Ent nor Playtech does offers such a list. These are the only three software providers I played with.

I still do not believe that it is fair to put all the blame on me. I was acting responsibly when requesting a lifetime ban at b-bets.com due to a gambling problem. In a mood of addiction I had asked b-bets.com to reopen my account. Compulsive gamblers do have such moods now and then. But, excatly here that casino should NOT have given in and should have told me that a lifetime ban is a lifetime ban. Especially, because my account had been closed due to a gambling problem.

If b-bets.com does not have to refund my deposit, all attempts to establish responsible gaming are undermined. Please note that b-bets.com is run by Condor Affiliates which is proud of being a GPWA gold sponsor. I am posting my complaint here as I had received a lot of support here in the past, even though I never succeeded yet.

Michael Corfman once told me that he strives for transparency in online gaming. Reopening accounts that had been closed for lifetime due to a gambling problem is NOT a transparent action to me at all!!!

BY THE WAY: I just noticed that both b-bets.com and Rembrandt casino belong to Condor Affiliates. I also self-excluded from Rembrandt Casino due to a gambling problem. The proof is here: http://www.askgamblers.com/casino-co...involved-c3381 It can be seen by everyone!!! I had used the same name, same postal address and same date of birth for both accounts. So, Condor Affiliates must have been aware of my gambling problem! So, hopefully you will agree now that Condor Affiliates should refund all of my deposits.

marko6

[Gamble 4 Keeps]

I still do not believe that it is fair to put all the blame on me. I was acting responsibly when requesting a lifetime ban at b-bets.com due to a gambling problem. In a mood of addiction I had asked b-bets.com to reopen my account.

I don't think its a matter of who's fault it is, but to expect to get your money back after you have gambled it, is wrong. Sure make a complaint that the casino didn't exclude you, that's fair complaint.

But you need to take responsibility for your part in it too. What i meant by your other posts and complaints everyone you seem to think you should get your money back. Why should the casino wear the loss because of an addiction you have obviously never been able to get under control.

Like i said, its a valid complaint but i do not think you should get your money back. If they decided to offer it back then that would show they go over and above ones expectations. But i cant see it happening to be honest.

Cut your loses, start making that list of casinos to ban you and cut your credit cards up. Also email your bank to disallow all gambling related transactions. IT CAN BE DONE!

Focus on your habit and not the wrong doings of a business. No one else can help you apart from yourself. We can give great guidance, but at the end of the day you need to take actions instead of expecting people to just try and get your money back for you.

Focus on your addiction first then complaint later.

[marko6]

Cut your loses, start making that list of casinos to ban you and cut your credit cards up. Also email your bank to disallow all gambling related transactions. IT CAN BE DONE!

Believe me, I did. I returned my credit card, and I limited my daily bank transactions. But the point is, as I said before, responsible gaming needs BOTH responsible players AND responsible casinos. We can expect from a small group like Condor Affiliates with 3 casino brands only that it squares the details (name, date of birth, postal address) from all of its players once a week, if it really cares for responsible gaming. That can be done with simple computer programs.

My post at askgamblers.com from October 2013 ( http://www.askgamblers.com/casino-co...involved-c3381 ) is VERY STRONG EVIDENCE that Condor Affiliates did not care about responsible gaming in the past. And that is why I kindly ask Condor Affiliates to show its good will and offer a refund. It is as simple as that.

marko6

[Roulette Zeitung]

The truth is: The majority of casinos don't care about gambling addiction.

They make the most profit with gambling addiction!
Everyone, wherever he lives, who will deny that is simply a liar!

If all GPWA sponsors would follow ""responsible gaming" policy and close all "addicted" accounts, then more than the half of all sponsor casinos have to close the doors the next months.

But ... online casino staff is not trained!
You can't compare online casino staff with real trained staff from a real land based casino!
The so called "Casino manager" in this industry in most cases are everything but specialist personnel.
Every paperboy can be a "Casino manager" if he was born in the right family or has the right connections.
The majority of the audience don't know the men behind the big brands and software companies.
If you would investigate yourself, you ......

The same problem with addiction here in Germany with real land based casinos over decades.
But today ... if a player says, that he want to be closed his account (= there is no difference to "he don't want to get entry to the casino in the future"), then the player must be banned from the casino immediately (!) without any excuses or hairsplitting.

And there are really no excuses in this industry, because some casinos take player self protection seriously.

What about

Session limits?
Deposit limits?
Loss limits?

and

Wagering limits?

???

This will be used by some online casinos and is a good start into the right direction!

From Cyberthrill Casino to Cosmik Casino ... it was a long way.
More than a decade.
But some things never changed.
And will never change.
Until industry's doomsday is coming.

Leopold

[CondorAff-Christine]

Hi Everyone,

Thank you for your comments and feedback.

@ Marko6: You were the one contacting our casino and asked us numerous times to re-open your account. We informed you about the reason why your account was closed - which was on your request, and indeed after a losing streak a few months ago. We did try to protect you for an impulsive decision for re-opening.
However, after you insisted, we have asked you to send us the request by writing in a separate email, after talking to our chat agents, to confirm your choice by full awareness and it was your own initiative to reopen your account. You did write this email (in which you even declared you had full control over your finances) and hence we reopened your account. We have the email proofs which we won't post here as this would not be ethical but this is to say that we don't incite players to deposit at the casino if they ask us not to.

With kind regards,
Condor Team

[PromoteCasino]

Hi Everyone,

Thank you for your comments and feedback.

@ Marko6: You were the one contacting our casino and asked us numerous times to re-open your account. We informed you about the reason why your account was closed - which was on your request, and indeed after a losing streak a few months ago. We did try to protect you for an impulsive decision for re-opening.
However, after you insisted, we have asked you to send us the request by writing in a separate email, after talking to our chat agents, to confirm your choice by full awareness and it was your own initiative to reopen your account. You did write this email (in which you even declared you had full control over your finances) and hence we reopened your account. We have the email proofs which we won't post here as this would not be ethical but this is to say that we don't incite players to deposit at the casino if they ask us not to.

With kind regards,
Condor Team

So knowing full well that the player had a serious problem with gambling. Even telling him the reasons why he wanted to be excluded for life in the first place you still reopened his account.

Renee is right when she says the operator has a responsibility to safeguard the poor souls problem. This account should never have been reopened.

[marko6]

We informed you about the reason why your account was closed

Obviously, you have no idea what a gambling addiction is and how hard it is to overcome it. Addicted people are in the mood now and then to start taking the drug again. And it is exactly THEN, when you as the casino operator MUST NOT give in and reopen an account that had been closed for lifetime due to a gambling addiction.

As a matter of fact, your recent post PROVES that you were well aware of my gambling addiction. If you handle responsible gaming professionally, you would not request any written confirmations from an addicted player as you would know that he will try everyting to get his account reopened.

Admit that you have made a mistake, and refund my deposits. You were well aware of my gambling addiction since October 2013, because you also run Rembrandt Casino at which I also self-excluded myself due to my gambling addiction. The proof is online for everyone to read:
http://www.askgamblers.com/casino-co...involved-c3381

By refunding my deposit you might start a change in how online casinos deal with responsible gaming, and it might even serve as a benefit for you. If you do not refund my deposit, I doubt that your status as GOLD sponsor of GPWA is adequate. And I would like to see all webmasters to list your casino brands with the remark "does not care about responsible gaming".

marko6

[thebookiesoffers]

Hi Everyone,

Thank you for your comments and feedback.

@ Marko6: You were the one contacting our casino and asked us numerous times to re-open your account. We informed you about the reason why your account was closed - which was on your request, and indeed after a losing streak a few months ago. We did try to protect you for an impulsive decision for re-opening.
However, after you insisted, we have asked you to send us the request by writing in a separate email, after talking to our chat agents, to confirm your choice by full awareness and it was your own initiative to reopen your account. You did write this email (in which you even declared you had full control over your finances) and hence we reopened your account. We have the email proofs which we won't post here as this would not be ethical but this is to say that we don't incite players to deposit at the casino if they ask us not to.

With kind regards,
Condor Team

you've just made sure with that one post I will never work with you or your brands. I have no time for Marko, he has obviously done his bollocks and moaning, BUT, as soon as a player asks for his account to be blocked due to a gambling problem they shouldn't be able to log in for 6 months at least nevermind getting an account unlocked. You are just as much at fault as Marko here and you just want to blame the player

[mojo]

I don't feel marko should get his money back. Professional help is needed. But, I would like to know why Condor re-opened his account and what they can do to ensure this doesn't happen again for anyone. Just like shutting off credit cards, shutting off the source (casinos) is just as important, if not more so.

I fear I have to revise my earlier post. Marko (or any player) should get his money back after Condor team acknowledged he did indeed request the ban.

There has to be culpability on the casinos part. This should never happen. I would consider it a learning experience and move on.

[PromoteCasino]

I fear I have to revise my earlier post. Marko (or any player) should get his money back after Condor team acknowledged he did indeed request the ban.[/COLOR]

I'm not sure if Marko should get his money back as I would worry that he would only gamble it again. Maybe not getting it back will finally convince him to nish all casino off once and for all