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  1. #1
    livefree247's Avatar
    livefree247 is offline Private Member
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    Default No Pay no Response

    Hi,

    No Pay no Response sent 2 emails and tried to contact you on skype, but your never online. please help.

  2. #2
    Ace Revenue is offline Former AM
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    Hello livefree247, it's Pete here.
    I believe we just need to update contact information; please see the private message I jsent to you to address that issue.
    Payments are processed on the 15th of each month and disbursements begin shortly thereafter; you will allso find information about that in the private message.

    Thanks; you now have the proper contact information and I will be in touch with you later tomorrow.

    Cheers,
    Pete

  3. #3
    Schankwart is offline Public Member
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    Question

    Hello Peter,

    Did you receive the email I sent on October 31st? Please contact me by email or private message through this forum.

  4. #4
    Schankwart is offline Public Member
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    Their casino owes me over $3k since a long time ago. I made Ace Revenue aware of this situation in late 2011 but still did not receive any payment.

    I see Ace Revenue listed as a sponsor of the London conference this month and sincerely hope they will finally resolve this situation until this event.

  5. #5
    Caruso is offline Public Member
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    If they're actually IN London, I can have a word with them.

  6. #6
    Anthony's Avatar
    Anthony is online now GPWA/APCW Program Director
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    Default

    They will be in London.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


  7. #7
    Schankwart is offline Public Member
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    Quote Originally Posted by Caruso View Post
    If they're actually IN London, I can have a word with them.
    Thank you very much, Caruso... Please check your email.

  8. #8
    Schankwart is offline Public Member
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    Arrow No payment

    This has been pending for another month and the payment still has not been issued.

    I will be urged to take further steps if this does not get resolved any time soon.

  9. #9
    Anthony's Avatar
    Anthony is online now GPWA/APCW Program Director
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    Thank you for the update Schankwart. I will contact them.
    I am here to help if you have any issues with an affiliate program.
    Become involved in GPWA to truly make the association your own:
    Apply for Private Membership | Apply for the GPWA Seal | Partner with a GPWA Sponsor | Volunteer as a Moderator


  10. #10
    Schankwart is offline Public Member
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    Thank you for your assistance, Anthony.

    I am looking forward to get this settled.

  11. #11
    Schankwart is offline Public Member
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    I have now been contacted by Ace Revenue. Apparently I did not receive any of the emails they sent. I asked them to resend the messages with a CC to another email address of mine.

    I am hoping that the outstanding balance will be transferred this week still.

  12. #12
    Schankwart is offline Public Member
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    Ace Revenue informed me last week that the casino would like to settle this issue, which was apparently caused under the previous owner.

    If they stand by their word I will post an update in this thread once the payment has been processed.

  13. #13
    Schankwart is offline Public Member
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    Question

    Peter,

    I did not receive any reply since my reply on February 26th, nor has the payment been issued yet.

    What is going on?

  14. #14
    Gamb is offline Public Member
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    This program is full of scumbags

  15. #15
    Schankwart is offline Public Member
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    Peter & Ace Revenue, are you still out there?

  16. #16
    casinobonusguy is offline Private Member
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    I was not aware they had a change in ownership .They fedex us usually anywhere from 16th-20th of the month.I notice last month they paid via a Canadian bank acct instead of the normal USA bank .My last response came from kristina (at) acerevenue.com on March 26 so maybe try her email .

    Judy

  17. #17
    Schankwart is offline Public Member
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    Thank you for the information, casinobonusguy. My patience with them is starting to run out.

    Does anyone know if Ace Revenue will be attending the Dublin conference next month?

  18. #18
    Schankwart is offline Public Member
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    Arrow Missing payment @ Ace Revenue

    Is Ace Revenue still a sponsor at GPWA? They promised me payment weeks ago and requested various documents, which I sent. However, the money still has not been transferred and all of my emails remained unanswered since 3 weeks.

  19. #19
    Caruso is offline Public Member
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    If they're no longer a GPWA sponsor I suppose there's not much GPWA can do. But then, Casino Rewards is a top GPWA sponsor, so recent experience leads me to believe that GPWA wants nothing to do with player issues. That's a shame, but it looks like the reality.

    Note to affiliates (which includes me, of course) and affiliate organisations: without players, you'd have no income and you wouldn't exist. So think on.

  20. #20
    Schankwart is offline Public Member
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    Default No payment @ Ace Revenue

    I do not know if they are still a sponsor here or not. However, Anthony kindly offered me his assistance in this regard, but I do not know what his most recent findings are.

    Furthermore, Kristina at Ace Revenue confirmed that they will not be attending the Dublin conference this time.

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