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  1. #1
    tommydanger's Avatar
    tommydanger is offline Private Member
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    Default PKR Casino is hiding "processing fee"

    To review the PKR Casino Bonus I deposited money into my new PKR Casino account and after losing half of it quickly I decided to withdraw the rest of my money. Now PKR Casino was warning me in the last minute there was a $2 "processing fee" for withdrawal under $50. At PKR Poker this is $1 (double cost for Casino players?) but ok. In the confirmation they sent me there was however a $1 fee mentioned, but a $2 fee deducted! The text in the confirmation email again states $1 fee is deducted. Why is PKR Casino hiding their fee?

    I have uploaded the screenshots here:
    http://www.casinobonusking.com/pkr-casino-review/

    Reaction from PKR please?
    Last edited by tommydanger; 9 February 2010 at 3:45 am.

  2. #2
    odettepretorius's Avatar
    odettepretorius is offline Non-sponsor Affiliate Program
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    Default

    Hi

    There is a difference between deposits and withdrawals. The withdrawal fee for any withdrawal under $100 is $2 whether it is poker or casino (as it’s the same cashier). The deposit fee for any deposits under $25 is $1, whether it is poker or casino (again, it’s the same cashier).

    Which is shown on the site here; http://sales.liveperson.net/hc/s-109...06&action=view

    The email you received was incorrect, and we have now correcting the email template.

    Apologies for the confusion.
    Last edited by odettepretorius; 9 February 2010 at 10:51 am.

  3. #3
    tommydanger's Avatar
    tommydanger is offline Private Member
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    Default

    Thank you for the quick explanation! I am happy the email template is being corrected as well.

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