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  1. #1
    Roxyaffiliates is offline Sponsor Affiliate Program
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    Default Roxy Affiliates announcement

    Firstly Roxy Affiliates would like to offer an apology to all affiliates and parties involved, for the delay in posting an official response on the forum.

    In light of the recent postings, we have carefully reviewed the comments and input we received from our partners, and based on this, we would like to make a general statement which we hope will serve as a just and fair approach to the concerns raised by some affiliates reading or posting in this forum. As you will see in the conclusion of this statement, we are actively reviewing and reopening accounts as more fully explained below.

    Roxy Affiliates is a well-established programme with over 10 years’ experience, operating as a trusted and fair partner with many affiliates in various markets. We are eCogra certified, having undergone an extensive audit of our programme, and we take pride in the relationships that we have fostered over the years and we are devoted to maintaining these partnerships.

    The online gaming industry has undergone massive changes in the past couple of years, with most of Europe heading towards regulation, meaning additional costs are incurred by operators, not only in terms of gaming tax, but also overheads and costs applicable to acquiring licences in markets we wish to pursue. As a result, more and more markets now operate with very different margins, which subsequently have had an effect on affiliates as well as operators.

    We have invested over one million Euro in securing licences in two regulated markets, Italy and Denmark, meaning we are taking a long term view in these markets which we will continue to operate in indefinitely. This is a great opportunity for affiliates to secure long term revenue streams.

    That said, the changes in the industry have forced us to make some key changes in terms of how we operate.

    One key change involved updating our terms and conditions which took place in Oct 2012, and we would like to stress that these new terms have not been applied retroactively to any affiliate who has not agreed to the new terms.
    Another more recent development has been the closure of some affiliate accounts, which we understand is, and has been the main cause of concern to affiliates.

    We would like to clarify our reasoning for closing some of these accounts, and the terms applied in these instances:

    • Accounts sold to third party operators – clause 7.3 clearly states you cannot transfer the ownership of an affiliate account

    • Inactive accounts - clause 1.1 and 4.1 state that affiliates “…are responsible for promoting the merchant..” and “..are responsible for directing customers to the site..”. Clause 10.1 refers to the fact that the agreement “…will be continuous unless either party terminates the agreement”.

    The above mentioned clauses were applied to a variety of affiliates who had stopped promoting our brands, and who had failed to bring in any new players in the space of the past 12-18 months.

    We highly value our long-standing reputation amongst the affiliate community and our relationship with reputable organisations such as GPWA, AGD and Casinomeister.
    As such, the Roxy Affiliates Management team would like to apologise for any upset caused and would like to reassure affiliates that we are actively reviewing and reopening accounts based on your feedback.

    We have made the decision to reopen affiliate accounts marked as closed due to inactivity as long as the accounts have not been abandoned or sold. We consider an account abandoned only if our repeated attempts to communicate with the affiliate have failed. If we are able to reconnect with an affiliate whose account was thought to have been abandoned, then we will also reopen the account.

    Please contact your dedicated account manager or email support@roxyaffiliates.com, should you wish to discuss this in more detail or for further clarification.


    Roxy Affiliates Management
    Last edited by Roxyaffiliates; 6 June 2013 at 11:15 am.

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  3. #2
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    and who had failed to bring in any new players in the space of the past 12-18 months.
    This was NOT in the terms 10 years ago, so to use that against affiliates shows that you did NOT follow the agreements you had with affiliates.

    Re-opening accounts of those affected is the right thing to do, but doesn't change the fact that it was done in the first place.

    Rick
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  5. #3
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    Quote Originally Posted by universal4 View Post
    Re-opening accounts of those affected is the right thing to do, but doesn't change the fact that it was done in the first place.
    I have to agree with Rick's comment. But I also do want to recognize the fact that over the past few weeks the Roxy Affiliate Team engaged in extended discussion with me regarding the decisions that were made (I just checked and there were nearly 50 email messages between us over the past several weeks), and those email discussions were coupled with a number of phone calls. That process ultimately resulted in a conference call with the MD, and that call, together with the support of the affiliate team, ultimately lead to the decision announced above being supported by the MD. I find the situation bittersweet. Bitter because I wish it had not happened in the first place, and sweet because ultimately I view affiliates were listened to and we're back to a better place again.

    Over the near term, my priority will be to ensure accounts are reopened in accordance with the commitment Roxy has given to me and in accordance with the statement they have made. We will be in touch with affiliates we know to make sure their accounts are reopened, and we encourage any affiliates whose accounts were closed to let us know, and confirm to us when they are reopened.

    Michael
    GPWA Executive Director, Casino City CEO, Friend to the Village Idiot

    Resources for Affiliates: iGamingDirectory.com, iGamingAffiliatePrograms.com, GamingMeets.com

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  7. #4
    Roulette Zeitung is offline Public Member
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    Quote Originally Posted by Roxyaffiliates
    Firstly Roxy Affiliates would like to offer an apology to all affiliates and parties involved, for the delay in posting an official response on the forum.
    A wizard is never late... nor is he early. He arrives precisely when he means to.

    Leopold

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    Roulette Zeitung is offline Public Member
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    Addendum to my last post

    I think, for a businessman or -woman, it should be a matter of course, to write such an important post under his own, a real name and not blanket as "Roxy Affiliates Management". Or did I miss something? This is the least. Especially after the disaster, my opinion.

    Leopold

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    I think posting the statement under their management account is perfectly in line.

    I would hope they would make sure the account's private messages are monitored and repsonded to but beyond that, it might have been a little nicer to have listed another contact method for those that might want it.

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    Quote Originally Posted by MichaelCorfman View Post
    We will be in touch with affiliates we know to make sure their accounts are reopened, and we encourage any affiliates whose accounts were closed to let us know, and confirm to us when they are reopened.
    My account is unlocked. Now waiting for payment commissions had worked

    Thanks!
    http://hutcasino.com useful information for gamblers.

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    I've worked with Roxy over the last 18 months or so and never had a problem to be honest - good, competent people working there.

    Hopefully the issues above will be resolved because they're a good company

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    Roulette Zeitung is offline Public Member
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    Hello,

    Quote Originally Posted by universal4 View Post
    I think posting the statement under their management account is perfectly in line.
    "under their management account"

    This is no problem, but you are under signing your posting with "Rick", Anthony with "Anthony", i with "Leopold", Michael with his full name, and many, many other really trustfully casino affiliate representatives like Nicole, Robin or Rebecca (only examples) are under signing their post with their real name too.

    A simple slogan: "That's what I undertake for with my name."

    I do not know what is wrong with it.

    Leopold

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    Yes Leopold, I agree with that to a degree that is why I said
    it might have been a little nicer to have listed another contact method for those that might want it.
    But, as long as they respond to any pm's to that account, or follow up requests for help etc then they are making themselves available and approachable to the affiliates.

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    Quote Originally Posted by Roulette Zeitung View Post
    This is no problem, but you are under signing your posting with "Rick", Anthony with "Anthony", i with "Leopold", Michael with his full name, and many, many other really trustfully casino affiliate representatives like Nicole, Robin or Rebecca (only examples) are under signing their post with their real name too.
    Leopold, I understand your point, and agree that is correct when an individual is posting on their behalf, which is what goes in in the forum with most posts that are made. But I do view the situation here as also being a bit different. I do know the person within Roxy Affiliates that made the actual post. But in this case the post was not just that one person's post, which is actually a good thing. It is a post that was reviewed and agreed by both the poster, and also by senior management within Roxy, and as such it was felt that the message should come from the organization as a whole as representing a collective decision, and not just the decision of one person. Also, to be completely honest, I supported their plan to post it from the organization as a whole since that seemed sensible to me knowing the number of people involved in the decision-making process. So I probably deserve to be bashed if I gave them bad advice on that front.

    Michael
    GPWA Executive Director, Casino City CEO, Friend to the Village Idiot

    Resources for Affiliates: iGamingDirectory.com, iGamingAffiliatePrograms.com, GamingMeets.com

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    Thanks for explaining the position more fully Michael.

    And yes, I am all for your bashing as well.... (bet you knew that was coming)

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    Quote Originally Posted by universal4 View Post
    And yes, I am all for your bashing as well.... (bet you knew that was coming)
    Yeah, I guess I did sort of set myself up for it!

    Michael
    GPWA Executive Director, Casino City CEO, Friend to the Village Idiot

    Resources for Affiliates: iGamingDirectory.com, iGamingAffiliatePrograms.com, GamingMeets.com

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    Why just not reinstate this Rogue program as a paying sponsor as it is heading that way anyways, it saves us a lot of time debating about it.....

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