StarGames / Skill7 don't pay winnings and banned professional backgammon players.

[CAMELOTA]

Dear probg my username in stargames- camelota

[Casino Strategy]

Casino Strategy

We all who play backgammon seriously know what is "bot",and that is strictly against all sites T&C to use it.About me i am 100% they can not blame me for bot usage.Actually until now they did not mention any specific reason for my closure,only that for security reason they can not inform me.If they blame me in "bot usage" or whatever else they should mention it,and show facts.Bots usage is easy to proof,since no human can get even close to perfect plays in big number of games.

A guy asked about it, maybe I misunderstood his question or his tone (the English in this thread is quite confusing), but it was asked. I'm not sure about this site's T&C, but if we take the industry standard in gambling, the T&C's there have that they can ban anyone anytime if they think there is any reason to believe that the T&C was broken, etc. In short, any casino can ban anyone they want. If it's unfair and it comes to light, the casino's reputation is demolished, but by law they can do that anyway. Again, I haven't read the T&C but usually it also says accounts can be closed anytime for any reason, they don't need to give you a cause or facts. You're right that on a human level they should, but I have to assume by their T&C (that you accepted btw) they don't have to prove you anything.

And if you're a backgammon pro, you know that bot usage is not that easy to prove, when you can set the bot's noise level to non-zero...

[GeorgiAtanasov]

I dont consider myself a pro,but i can "detect" any bots easily,and i have done it,just because i had to avoid playing them.Anyway you are right that they can close any account anytime in their T&C,but not without paying the balance of the player.To close an account,and not paying the money is kind of stealing and is criminal behaviour IMO.If they have serious reasons to close an account and retain the money,they must mention it.Otherwise it is just stealing the money.

[GeorgiAtanasov]

Camelota,they only active people,who had issues with stargames are me and you.The others either got their money or do not want to write.Since Stargames and MGA will not give us any reasons,or any money,our only chance is to sue them.I asked who is ready to go for this and it seems that's only me for now.All forum members might try to help us in any way,but i do not think they can convince stargames reopen our accounts,or pay our money.From my experience someone can deal with Stargames only by going to court(and may be in Maltese court it will be hard to win as well,I can not know that).But even if we can not get what won hard and honestly,we can write constantly in all respected forums,so people know what to expect when registering Stargames.Especially "pro players" must avoid it at all cost.

[antistar]

Atanasov i have problem with stargames too , amd do not have a news still

[GeorgiAtanasov]

anistar

You ready to go to court with them?

[antistar]

i think in the end will be it, yes

[CAMELOTA]

Dear players, stargamesIdidn't say anythingjust took it andclosed the profile, and then saidthat there is a violation . I don't understandwhat the misunderstandingjustwant everything to befair andifthe crookswill be responsiblefor their mistakes ...

[CAMELOTA]

Dear user Georgi stargamesyousaid thatyou are a fraud player ?

[GeorgiAtanasov]

they said i violated their rules,account closed,money retained.No other details

[theGman]

Can Star Games Affiliate please respond here ? Silence is not a good thing in this instance. If there are issues with these players then state what they are. Otherwise just pay them.

It seems to me that Star Games is willingly being silent on this issue. If you treat your players in this manner, how are you going to treat your Affiliates ?

[Nicole Sims]

Hi Gman,

Sorry for the silence, I am not receiving the post notifications, as I normally do!! (I have an email issue)

Our fraud department had closed their accounts because they violated the StarGames rules that are stated in the terms and conditions. Even when they took their complaints to the MGA, they found that StarGames had every right to take the action they did.

These players were playing skill games and playing against other players, we have a responsibility to protect all the players, and if you aren't playing fairly you are out. Don't you agree? They aren't playing against themselves on a slot machine!!!

Also every company on this forum has there methods to know when the players are not playing fairly, and no casino in the world wants to educate others on how to cheat, so that is why we choose not to go into details..

Many affiliates here on this forum know that Stargames is a fair casino that has a fair affiliate program.

I personally feel we made a mistake paying the player that made the original complaint here on GPWA, because he wasn't playing according to the terms and conditions. No other players are going to be paid for violating those terms and conditions in the future.

Those are my honest thoughts! I have been in the industry for a longtime, and I can honestly say that StarGames is one of the best companies I have ever worked for! Very innovative and dynamic we have millions of players that enjoy these games! Our customer service (improvements are being made) can be slow!! But you do get paid!!

Can Star Games Affiliate please respond here ? Silence is not a good thing in this instance. If there are issues with these players then state what they are. Otherwise just pay them.

It seems to me that Star Games is willingly being silent on this issue. If you treat your players in this manner, how are you going to treat your Affiliates ?

[antistar]

Hello Nikole . Why Stargames do not say me what i violate?
Why Stargames pay my deposit , if i violate any rule?
Why Stargames do not answer to my mails?
Why Stargames violate his own rule ?

[antistar]

Stargames broke its rules itself . Casino must payout money automaticaly, when amount of money in account is 2500+500 and more. But Stargames thinking that he must not pay me any money let me have 4280 euro in my accoun

[theGman]

Thanks for the response Nicole. I know you have been in the industry a long time, as have i, what we need to know is what Term and Condition has been broken ?

Can you point that out here on the forum. I would not think that this is giving away to much.

[Nicole Sims]

Hi Moonlight Cat,

The answer is NO! I don't know what a professional backgammon player is ??? Maybe that is how the language gets translated, but it isn't the reason why they are asked to leave.

We have been in business for a longtime and we know how normal players play backgammon, battleship and any other game we have!!! ...and if they are not playing accordingly, these so called professional players get a closer look. They are not playing against a computer, they are playing against other players, and if there is any doubt that they are not playing fairly they are out...AND they know themselves that they are doing things that give them an edge over the other player. Some of these professional players themselves are talking about bots...and they seem to very knowledgeable on how they are detected.... REALLY ?????

Stargames doesn't go into detail why they closed the players account. Why do we have to educate them on our fraud detection? Then they do not like the answer they receive from customer service and they keep emailing, but they will always get the same answer!!

This is an affiliate forum and I do not normally reply to players...but I can!

I will keep posting and in the end they will show who they really are!

Nicole, i am sorry, but i am very disappointed. We have more and more proof, that StarGames and Skill7 - this is big fraud ring.
I am not are player. But more and more Russian speaking players wrote, that they lost money at StarGames/Skill7. But i see, that StarGames/Skill7 representatives don't answered for long time, they escape from direct answers, they keep silence.


Nicole, please answer for direct question.
Do your sites StarGames/Skill7 ban professional backgammon players?
Do StarGames/Skill7 have this unfair practice?


Please answer "Yes" or "No".

[GeorgiAtanasov]

The typical Stargames support response.Too many words,nothing said."We've been in the business for a long time"...blah-blah.You might be in the business for decades,but 90% of the reviews in the most visited forums are negative.I should have read them before ever thought on playing the Stargames network.Nicole mentions herself that she is working for that company,so we could expect nothing else from her than protecting them eagerly.After all we want just 1 thing from any Stargames representative - to mention what each of us had violated with details.I don't think it will hurt their security in any way.All respectable sites gives reasons in details,when they block a player.Why should they hide the reasons,the do not show the way they received these reasons?

[antistar]

Nikole answer to my questions , please

[GeorgiAtanasov]

"we have been in the business a long time and we have millions of players, we didn't get a million players by cheating anyone. I am sorry that this happen to you, not sure if it is that you mistakenly have more than one account or collected more than one bonus or if you won too much. But whatever you did it violated the terms and conditions.
come on you already admited that you are a good player
and you were winning possibly every game from other players that come just to have fun.
you are only looking at this situation one way
I don't know what you were doing when you were playing but I was told you were playing unfairly"
Nicole Sims

[GeorgiAtanasov]

So contrary to what our dear lady writes here,she sent a message where she directly blames the better players for waiting for worse players,who had came just to have fun.Just to remind to all - if you give the reasons for any account closure,you do not give in any way your ways of fraud detection.