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  1. #61
    Nicole Sims is offline Former AM
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    Hi Gman,

    These players receive an email stating that they have violated G and I. I have pasted them here, and at the bottom is the link to the complete StarGames T&C's.

    Please let me know if you have any further questions.

    G. Misconduct

    1. Any misconduct in using the services is interdicted. Especially, but not limited to the following acts shall be deemed as misconduct:

    • players not complying with the rules of communication between players (see point H below);
    • players deliberately providing inaccurate or misleading information;
    • players attempting to manipulate the results of games by concerted practices, making alterations of the program or in any other way;
    • players deliberately causing or exploiting website malfunctions or defects in order to undermine the natural flow of the game;
    • registered players opening another account; and,
    • players violating any other regulation set out in these Terms and Conditions.

    2. The player shall not decompile or attempt to decompile the software on the website or develop software that interferes with the client-server-communication software used on the website.
    3. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which allows opponent profiling, player collusion or any other program which the company believes allows a player to cheat or gives one player an unjust advantage over another player. The company may take action in order to detect and prevent the use by players of such software, including reading the list of currently running programs on a player’s computer where possible or profiling the player’s behaviour for the purposes of investigation. If the company successfully identifies the use of prohibited programs, the company reserves the right to freeze the offending player’s account for a period of at least six (6) months; to confiscate any funds in that account; and/or suspend the player from using the services of the company and any of its sites.
    4. The player will not collude with fellow players (i.e. unsolicitied team play). If team playing is identified by the company, the company has the right to confiscate the winnings of all colluding players. The confiscated amount will be given to the aggrieved players.
    I. Sanctions for Misconduct

    In the event of player misconduct, the company reserves the right to immediately exclude the player from any further use of the website and to terminate the contract with the company. Furthermore, the company is entitled to interrupt and terminate on-going games, to block players’ accounts with or without prior notice, and until clarification of the situation, retain the player’s credit on the player account and any illegitimately won prizes at the player’s cost.
    link to T&C'S
    https://www.stargames.com/web/Help?x...d_article=4393

    Quote Originally Posted by theGman View Post
    Thanks for the response Nicole. I know you have been in the industry a long time, as have i, what we need to know is what Term and Condition has been broken ?

    Can you point that out here on the forum. I would not think that this is giving away to much.

  2. #62
    GeorgiAtanasov is offline Public Member
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    Another thing I would like to remind - Stargames address and phones in Malta are non-existent.They are ghosts.Why would a "a fair casino that has a fair affiliate program" do that?Also I would like any professional player to confirms here he/she continues to play at Stargames.I do not think there are such players.So the clear answer to Moonlight Cat's question is "YES".

  3. #63
    GeorgiAtanasov is offline Public Member
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    Everyone with decent reading skills can read Stargames T&C.It does not explain why a specific account has been closed.

  4. #64
    GeorgiAtanasov is offline Public Member
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    Oh,another thing I forgot.Our dear lady mentioned MGA - an organization,who claims to protect online players,and to take very seriously their complaints.But in reality,you wait more than a month for MGA to respond,just to let you know that they actually protect in any way they can all sites they regulate(all sites that PAY them huge money probably).MGA and Stargames are connected,so what MGA states is of no real value.If there is an independent body,which take a serious look at this case,and say - yes,these players are fraud because of that,that and that,I will have nothing else to say.Until this happens I will not stop writing in forums and warning all possible players what Stargames.net really is,and will be happy to go to court with them with any other blocked players,no matter if they are "professionals" or not.

  5. #65
    CAMELOTA is offline Public Member
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    Hello Nicole Sims , are you read my posts ? 1 year ago i pay lot of money and played , looost and wooons on yours stargames 1 year and after on 1 year win 2633 euro , ITS NOT NORMAL ? but moment when I lost it was ok??? YES??? , im payout in 2014 150+150 after in 2015 i want FIRST payout and SUPPORT stargames BLOCKE my account CEMELOTA , if anyonethinks I'm not fair player?? , thenopen my account and I will playwith anyoneand needwecheck to seehow many pixels you need. Blaming a woman it's just when it without the help of . I do not know who's doing it and making it, but you think that I'm sure a fraud? ANSWER PLEASE

  6. #66
    theGman is offline Public Member
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    Hi Nicole

    I have no intention of turning this into a witch hunt of Star Games, i think that the players on here are very passionate, as we can all tell.

    The Terms and Conditions that you posted are very broad and are not specific as to why these accounts have been closed. I can only assume that Star Games knows what it is doing and is well within its rights to take this kind of action.

    From what i can tell, it seems that Star Games is accusing players of manipulating the game, i have no idea how this can be done TBH.

    I guess the only other recourse complainants have is via legal means. I hope that this scenario can be worked out for all parties.

  7. The Following 2 Users Say Thank You to theGman For This Useful Post:

    GeorgiAtanasov (4 September 2015), Nicole Sims (4 September 2015)

  8. #67
    CAMELOTA is offline Public Member
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    Dear Nicole Sims in my country 95% of peoples playing backgammon on the outdoors , houses and offices, long and short. I think nothing strange that I too play backgammon, I was playing backgammon with a young age. then read on the forums people have written oooo backgammon game is played. in a differen forums peoples about backgammon players say - backgammon play only aliens. Can You tell me , why stargames abused woman ? I can provewhattheydid wrong ,buthow and whatdo I donot know because they dont meet. lawyers want lot of money . Can you help me ? what can I do ? thank you ...

    Nicole sims can you answer me ?

  9. #68
    GeorgiAtanasov is offline Public Member
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    "From what i can tell, it seems that Star Games is accusing players of manipulating the game, i have no idea how this can be done TBH."
    I have no idea either,but if they really accuse me or anybody else of this,they should tell so.From my knowledge manipulating game means that someone lose to the other player on purpose,because of money laundry.That's the only thing that I can think of the phrase "manipulating the game".And i might be anything,but not a money laundry player,since I tried my best to win all games i played.If Stargames state otherwise they should at least mention which games they consider "manipulated".Anyway court seems the only way to go

  10. #69
    CAMELOTA is offline Public Member
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  11. #70
    antistar is offline Public Member
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    Why Stargames broke its rules itself . Casino must payout money automaticaly, when amount of money in account is 2500+500 and more. But Stargames thinking that he must not pay me any money let me have 4280 euro in my account ?

  12. #71
    Moonlight Cat's Avatar
    Moonlight Cat is offline Private Member
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    Quote Originally Posted by Nicole Sims View Post
    I personally feel we made a mistake paying the player that made the original complaint here on GPWA, because he wasn't playing according to the terms and conditions.

    But finally you pay him Nicole. This is mean, that you don't has strong evidence against this player. You don't has evidence against this player, that Maltese Gambling Commission may accept. No evidence = No crime. Sorry, but personal feeling - this is not the evidence.

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    GeorgiAtanasov (6 September 2015)

  14. #72
    GeorgiAtanasov is offline Public Member
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    Thing is they do not have strong evidence against me either,probably against the other players here as well.And strangely some of us get paid,others not (including me). Personally I don't think player should stop posting about stargames,when he is paid.They are a very fraud site IMO,all players intending to register there should be warned.

  15. #73
    CAMELOTA is offline Public Member
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    Good day dear Users
    I am waiting for a response from the stargames, I want everything to be fair. If stargames not open my profile, then I think I will play other site , there is where you can play backgammon, but I played one year in stargames. I want to get my money 2633 euro after support can say me can i play on him site or no ...

  16. #74
    GeorgiAtanasov is offline Public Member
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    Hey guys,I have a few announcements to make:
    1) I got my money.I received a transaction,with no other explanations from Stargames.I have written in several forums (most serious thread being here),also to the Malta ombudsman,premier-minister and to a lawyer.Why and with whose help I got my funds I have no idea.
    2)My account stays closed,which proves that Stargames wants to get rid of all skilled players without evidences.They also try their best to not even pay these players funds,and you have to write every possible place to get your money back,with huge delay ofc.
    3)I will continue to remind here and in some other forums what this site really is,and what danger it hides for all new regular players.Also I want to mention that people like Anthony(admin here) and the big mouth lady Nicole Sims,obviously get well paid from the Stargames,and they defend them in all possible way,even though Stargames have no real reasons to close most accounts they block.I am sorry but their word is worth nothing,so do not trust these people.

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    -Shay- (11 September 2015), Moonlight Cat (13 September 2015), Progger (23 September 2015)

  18. #75
    GeorgiAtanasov is offline Public Member
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    Just to add if other banned players want to ask me anything about where and to who I wrote,please send me a message.Also if some of you really have to go to court,I will vouch for you.Although it seems that all players will be paid after all.They really wanted to get rid of us,they did it,but with no real evidences,it will be hard for them to retain your money.

    P.S Big thanks to MoonlightCat,he was the only person,who really seemed to care about the banned players and the reasons for our ban.He supported us all the way he can,and this will never be forgotten.Thank you for all your support,my friend!

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    -Shay- (11 September 2015)

  20. #76
    GeorgiAtanasov is offline Public Member
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    Hey guys

    In my previous posts I forgot to mention theGMan,and all the rest who tried their best to help us,but never mention it here.So I apologize to all of you,who helped me and others to get our money,and I did not mention until now.
    Guys,thank you very much,from all my heart,I do not know all of your nicknames to thank you personally,and I will do it here.Thank you and the fact that i met your support in this case makes me much more happy,then getting my money.Money is something temporary,but the support me and the rest got,is something we will not forget.Again apologies for being late with these thanks,and big thanks to all of you.

    P.S Someone hinted me that I am totally wrong about Anthony.If that is the case I am really very sorry.I really appreciate all the help,and would gladly thank to all,who supported us in any way.

  21. #77
    CAMELOTA is offline Public Member
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    Dear Atanasov im weit for answer from stargames. They tell about you can not play on stargames ? what is your nickname on stargames ?

  22. #78
    GeorgiAtanasov is offline Public Member
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    My username is iyi_gunler.I can no longer login at that site.

  23. #79
    universal4's Avatar
    universal4 is offline Forum Administrator
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    I am glad to see that at least a few of the players that had issues have been at least somewhat compensated after exposing this.

    Many of us understand the need for operators not to disclose how fraud checks and other checks to expose what they might consider bad actors in their player bases, but I also think a little more transparency could be expected from operators when accounts are closed, instead of a simple "You broke our terms of misconduct" there could be a little more like "We feel you broke our terms xx.x because of this or that"

    Otherwise in my opinion the emails of closed accounts with a completely ambiguous reason can do more to damage a brand then to protect it.

    Rick
    Universal4

  24. #80
    antistar is offline Public Member
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    Hello everybody.
    Finaly Stargames pay my won money . It means that,
    1. I violate any rules of stargames terms , but stargames pay my money ,or
    2. I did not violate any rules , and Stargames wanted to steal my money
    Now i am waiting to answer from stargames , wich one is true...
    Thanks to all members of this forum , who help me ...
    I will no keep silence , and will continue to say all that stargames is a fraud casino

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