Starpartner how can this be ?

[GCG]

Stats are again frozen for more than a week !!

Besides that do you really think I believe your stats displaying earnings of $37 this month........this is a total for ALL commissions earned from your casinos....

I have not ANY of ALL microgaming programs that have this freak scores.

Income as low as $9 per brand............you have had 2 years of traffic.......where are all those players AWOL ??

I can sit back and shut my mouth but I just want to warn others and share my findings and hope others post their findings too.

Thanks a lot !

[Conrad-Gowild Gaming]

Hi GCG,

I have been advised that the stats have not updated for a while because of
issues that we have been having with our ISP and the lines to our Canada site have been offline.

The various SQL scripts have begun to update the database and Star Partner
will follow suit and being updating it's values shortly.

[GCG]

Starpartner stats are not in order and I am wasting valuable time and resources on a GPWA listed program.

Your program does not record new players and deposits and all "existing" players seem to be deleted from my affiliate accounts.

GPWA please help me with this issue as I have never experienced such incompetence or lack of integrity....and for the record I am not the only one.....others just do not want to jeopardize their earnings by posting their findings.....sad but true.

These are pretty harsh words, I know, but it is my reality and I want to save what's left of all my efforts.

[Conrad-Gowild Gaming]

You say that you're wasting your time with our program, based on that all of your
players have vanished but how are we to assist you properly without our affiliate
team having received any formal query from you?

I have time and again stressed to members of GWPA to please contact us
before things go pear shaped on the forum, like this thread has the potential
of doing.

Those GPWA members that were previously unhappy who contact us directly
I am glad to say that I have assisted and resolved many of the queries.

The fact that you believe that all of your players have vanished is a very
serious accusation and we have to address it, I believe that it warrants
direct contact with us before it ends up on the forum for public debate.

We are almost complete with our eCogra certification and in order for us
to maintain our integrity we have to deal with issues like this head on.

For the purposes of this exercise I will be happy to provide you a complete
audit of your entire account together with all of the tracking history.

[mojo]

Hi Conrad,

Thank you for being here.

I have unresolved issues and probably always will. I had written here at the gpwa in detail of my problem of my players disappearing some time ago. It was when Vegas Partner became Star Partner. My players disappeared.

If I remember correctly, my answer was that my players 'stopped playing'.

I would have to ask the GPWA to dig it up for me. It was in the old vegas partner forum.

It was some time ago but it was not resolved and not sure it can be at this point. Thought I'd mention it and why things like this keep coming up. If you would like to look, my affid is 4092.

Best Regards,

[GCG]

1. Vegaspartner your signature has expired it is Starpartner now see

2. Your program does not provide player details anymore, we can not check anything, only earnings per brands that is it - very little basic info IMO.
I have reported several times that stats are not updated in a timely manner, babysitting is now over.

3. I received a list already months of my records, this does not mean much to me really because all took a nosedive since the merger of Vegaspartner/Goldenstarnetwork.

4. For your information your program has been reviewed : Recommendation for microgaming affiliate programs - Conversions on AGD by other members.

5. V. the female aff. manager said on msn that I did not like the program, that is correct I said and all communication stopped.

6. You know my aff id.

[Conrad-Gowild Gaming]

Hi Mojo,

I have requested a full audit history on our players.

The moment that I have received it I will forward it on to you.

[mojo]

Hi Conrad,

Thank you for your attention. I appreciate it. I have written to a mod here at the GPWA to recover from the archives my more detailed posts from the VP forum. It was sometime back and I don't recall all the details.

We can start a new thread, perhaps in the private area as I feel I have hijacked GCG's thread. Apologies!

[GCG]

Mojo feel free to use this thread, I have to move on.

[mojo]

Mojo feel free to use this thread, I have to move on.

Looking at AGD, you are not the only one with issues.

Thank you for starting this thread. Hopefully we can look at both past and present problems for a positive outcome.

[GCG]

Hi Mojo,

I have requested a full audit history on Your players.

The moment that I have received it I will forward it on to you.

I just want to know where all my players went, I had several good ones that played every month........and I have not been given a good explanation other than the famous line : "all your players stopped playing"

I even had a player with a wrong aff.code and as soon as I reported that ....guess what.......gone too.

[Bonus Paradise]

I even had a player with a wrong aff.code and as soon as I reported that ....guess what.......gone too.

UMM, question, The aff tag is the Wxxxxx?
Cuz I have found 3 different ones so far in my aff account!!!
So now this is getting interesting.

[GCG]

If you have just one website submitted in the affiliate area you have just one W code, I had a different one showing up with only 1 website registered as a campaign.

[Bonus Paradise]

UMM, question, The aff tag is the Wxxxxx?
Cuz I have found 3 different ones so far in my aff account!!!
So now this is getting interesting.

My mistake here sorry, I just see we have diffrent Wxxxx tags per website.
If you created campaings, added more of your websites to your starpartner account you can choose banners, and select website, then you have diffrent Wxxxxx tags.

[sparky1]

Conrad, the samething with me. I have had a high roller depositing over $10K on average per month for 6 months. The last month this player played it was over $22K and then he vanished into thin air.

I contacted VPL and Star partner and the response I get is this player, who cashed out all the time suddenly changes all information and you can't contact him/her and also this player has disappered to not be seen since and your staff have done little to follow up to my emails!

I would like an audit as well.

Regards,

[bonustreak]

Conrad, the samething with me. I have had a high roller depositing over $10K on average per month for 6 months. The last month this player played it was over $22K and then he vanished into thin air.

Yeah that is the typical whale vanishing into the great blue beyond, it has been happening in this industry for years and we have all been a victim of it. There is always some story on what has happened to the player too. I am NOT saying SP has done this I am just saying this is a mystery we have been trying to figure out for years now in general.

[GCG]

sent you a pm Bonustreak

[Conrad-Gowild Gaming]

I will be the first to acknowledge that our current UI for Star Partner does not provide the same reporting that was found in Vegas Partner but that does not make it inadequate..

Yes, we were hasty and rushed the launch of the program and in hindsight that was a mistake, but that is something that we have spent months sorting out and from an affiliate perspective will be remedied with the launch of Star Partner 2 which we have designed taking into account all the Feedback we have received from affiliates.

We have spent countless hours building the new interface for affiliates and spent even more time testing it. We not only wanted to ensure that SP1's issues were a thing of the past but also to provide the global standard for affiliate reporting but also provide as many performance metrics as possible. Having said that, We have still sent any affiliate that requested it as full reporting as they required on request (Keeping in mind player confidentiality of course). We have done this for you.

If you like you can publish that report on the forum , or give us permission to, and then all can be clear on what the discussion is about you are correct I do know your affiliate ID, regarding your other point of our lack of integrity and communication from our side so I would like to take the opportunity to discuss a few things in that regard.

You initially contacted us saying that all of your players vanished. The audit report that we sent you (which you claim is of little consequence to you) disproves the fact that all of your player vanished over night as you believe. Your players never vanished over night, this happened over a number months but you fail to mention this. . There were approx 4000+ players on that report that reflected all movement up to August so how you can you say that all of your players vanished?

What the audit report does prove is that you have sent a high number of players who registered and very few depositors. I don’t believe that I have to tell you that players do churn over time regardless of how good the retention may be (and on that note our program ranks extremely well within the extended grouping of Microgaming casinos) in any casino. And if you start with a very small volume of depositors, and stop ending traffic, the flow will dry up sooner or later in any casino. The report also shows that there are still active players on your account.

When our Dutch affiliate manager Tamara, spoke to you last after having provided you all of your player data. Not only did you make it quite clear to us that you weren't convinced that the data that we were providing you was accurate but that you were no longer interested in being an affiliate ours and you believed that we would never be able to resolve your issues because of how you felt things were going, regardless of how much data we gave you about your players This is why the communication stopped, what more are we meant to do? We are more than willing to ask eCogra to come in and mediate on your behalf with us.

Also when that player showed up in your account that reflected an incorrect banner tag, this was due to reporting in Star Partner that was corrupt and when you brought it my attention we were able to isolate the problem and repair it. I still at the time told you to take a screen shot of your account as I was committed to paying you whatever was showing in your account the time, to make up for the inconvenience to which I never received the screen shot from you.

Affiliates of ours are aware that banner tags within any one affiliate account can be different and have a multitude of banner tags at any one time, this all depends on the number of websites that are added to an account.
The more sites that are added the more banners tags will be generated by the system.

You persist in trolling and spreading poison about our program in the all of the forums of how we’ve cheated you or stole your players but you’ve never backed that up with anything concrete, and in fact you can’t. Your players have converted well below the standard conversion rate for any of the star partner brands. (Just as a matter of interest we have doubled the groups conversion rates over the last 12 months).

We even turned things around for BonusStreak's earnings in November because of great retention and re-acquisition.

If you honestly believe that your complaint is legitimate, then feel free, or allow us, to post all information and details in this forum including the full reports we have sent you.

I am sure the rest of the affiliates can draw their own conclusions from that data provided. We can even get a third party like Steve Corfman or J Todd or Bryan Bailey to assist us both in looking at this. As Star Partner we would be happy to make any finding public. Are you ?

[Conrad-Gowild Gaming]

Conrad, the samething with me. I have had a high roller depositing over $10K on average per month for 6 months. The last month this player played it was over $22K and then he vanished into thin air.

I contacted VPL and Star partner and the response I get is this player, who cashed out all the time suddenly changes all information and you can't contact him/her and also this player has disappeared to not be seen since and your staff have done little to follow up to my emails!

I would like an audit as well.

Regards,

The guys have done all they can to try and get this one player back.

Everyone from the retention team has tried getting hold of this player for you, and have offered every bonus our house has to offer but she's not biting. The fact remains that the alternative contact details we have on file for the player are no longer valid, the only valid entry which appears
to not have changed is the email address.

What I am wondering about is that you say we have done little to follow up on any of your emails? I have seen copies of those responses and I can post those responses on this forum if you'd like to show that Jonathan and Marko have responded to you. I know that Marko sent 3 email to you, so why do you say that we haven't responded?

[Conrad-Gowild Gaming]

My mistake here sorry, I just see we have diffrent Wxxxx tags per website.
If you created campaings, added more of your websites to your starpartner account you can choose banners, and select website, then you have diffrent Wxxxxx tags.

The WXXXX is just a part of the entire banner tag. The W reflects the website ID.

The sites that are added to an account, each site will have it's own "W" ID.

To understand the tag you have to break it down into it's various parts:

eg: W1234C231P001B23

W = Website ID - The source of the traffic, the ID is crucial is assisting Star Partner allocate the player to the correct affiliate account.

C = Casino ID - This is needed to ensure that the earnings are reflected under the correct brand in the reporting.

P = Campaign ID - Not many affiliate use this feature, it can be used to segment one's traffic is one has many campaigns or deals running. It is useful in identifying which campaign is bringing the most traffic.

B = Banner ID - We need this ID for banner reporting.