Worldwager don't pay and don't speak

[adrianm]

I have a problem trying to withdraw from worldwager. i transfered my money in my player account and now they will not let me withdraw it. The problem is that they require me 2 ID's and i have only one ( i lost one and i will have it no sooner than i month). I already made withdraw as affiliate and they have my personal details. Anyway my big surprise came when trying to get help on this on the customer support. when trying to get a solution Moly ( a customare support representative) told me "as you wish" and closed me the window. And not to mention she told me i am under and
I consider that is not the way how affiliates should be treated.
I am waiting for some help with what to do to get my money. Is 130$ but are my money.
Here is my converstion with their customare departament:













Molly: Hi, my name is Molly. How may I help you?
adrian: Hi
adrian: i am one of your affilaites. untill now i withdraw my money using check. now i requeted tehm in my betting account. do i have to verufy my account sending a fax?
Molly: hello Adrian how can I help you?
adrian: a checked has already been processed sucesfully and another one is on the road
adrian: bu ti need som emoney and i want a western union quick
Molly: no sir sorry only company check for affiliates
Molly: Is there anything else I can help you with at this time?
adrian: my money are now in the players acount. as a player i have teh option to use western uion. a lot of webmasters do this. what i want to know is if i have to verify my account again
Molly: you can request a western union payout ONLY if you have deposited via western union.
adrian: why?
Molly: company policy
adrian: this is not how it is write there and lot of my webmasters friends use thi smethod
adrian: are you certain i can not withdraw this way?
Molly: yes I am
adrian: so if i put 100$ with WU then i can take out 100$ only?
Molly: correct
adrian: and others only check?
adrian: do i have to verify my account again as i already made a withdraw sucessfull as affiliate
Molly: What do you mean verify?!
adrian: when i try to withdraw it appear i have to fax some documents. in teh affilaite area that were not requested
Molly: no don't worry we just request that on players account
adrian: but i transferd my money in the player account
Molly: and you requested the payout from the players account?
adrian: i will request it tonight
adrian: yes from the player account
adrian: are you still talking to me?
Molly: In that case you need to send the copies
Molly: You must fax 2 forms of ID. One must be a picture ID. You must also send the front and back of ALL credit cards used to fund your account.
adrian: i never fund it
Molly: just the 2 pieces of ID's
adrian: money are from affilaite account
Molly: doesn't matter
Molly: you are requesting it from the players account
adrian: which i already used to withdraw
adrian: i am same person and want funds at same name and same address
adrian: you sent me once
adrian: why is now different. my bank certified that i am areal person
Molly: sorry Adrian that's our company policy if you do not wish to send any copies then request the payout via the affiliate account
adrian: but my money are in the player account now
adrian: and i personally don't have 2 ID
Molly: what do you mean you dont have 2 ids?! You can send your drivers license and a pic Id
adrian: and you are making me problems when i try to request MY MONEY
adrian: who says i have a driver licnese
adrian: i never had problems with my affiliate money. why should i advertise someone who is making me problems with withdrawing my affiliate money?
Molly: I am sorry for the way you feel about our company policies, but we apply it to all of ouc customers. If you wish you can request it via affiliate account. If you wish to request it via players account then send the ID's. Are you under age?!
adrian: no i am not under age
adrian: i already made a request and you have all my personal details
Molly: ok.... as you wish
Molly: Have a great day and good luck!
adrian: you have not offered me a way to withdraw my money. i told you i don't have 2 id's
adrian: and this " Are you under age?!" is very offending for any affiliate
adrian: i am a respectable webmaster and i make my living from this and this is teh way i am treated
adrian: let me know if you are still here or this is how you solve the problems on customer support: leaving. Is it company policy not letting people withdraw?

[Dominique]

I'll make sure not ever to deal with them. I hate a lot of red tape.

[adrianm]

I contacted again Moly and seems their company policies could change as she wish.
This time he agree is no problem if i send only one scaned id.
Anyway she was more kind this time and tryed to help.
Here is teh conversation:













Molly: Hi, my name is Molly. How may I help you?
Adrian: Hi Molly . you again. Please lket me speak with the affilaite manager
Molly: we do not have an affiliate manager
Adrian: please take care of your words. Let me speak with Jeniffer please
Molly: take care of my words?!
Adrian: you don't have affilaite manager?
Molly: no sir we dont....
Adrian: you don't have a person who handle teh affilaites?
Molly: our customer service staff handle the affiliates
Adrian: last time you closed our conversation after you told me i am under age. those are ofending words and not those are the words taht affiliates that earn their living promoting casino swant to hear
Adrian: adn you offered me no solution for my money
Molly: no I did not tell you... I asked... it seems unreasonable that you cant send Id;s
Molly: and I did give you solutions.... you can either request the payout via the affiliate account or send in picture Id's
Adrian: my moneys are on teh player account. as you know i can't move tehm to affiliate account and i don't want to
Molly: ok so please send in the copies of your ids
Adrian: ho wmany times i must repeat i don't have 2 id's
Molly: It's a company policy Adrian... if you dont send them the accounting department will decline it.
Adrian: so i must leave my earned money at your company. its company policy? is comapny policy not to play their affilaites?
Adrian: what is wrong wiith you? you sent me payments once. having them recieved in my bank account means that my bank certified that i am person
Molly: NOTHING is wrong with me Adrian.... like I said before it's company policies and ALL customers have to follow them.
Molly: You dont have a drivers license or ANY picture Id?
Adrian: ok. and what the company suggest me? leave my money there and forget about them?
Adrian: i have a picture id. you required 2 id's
Molly: ok just send one.....
Adrian: and i am not a customer. i am a person who send you customers.
Molly: fax number 1-702-995-8063 or scan them adn send them to fax@worldwager.com
Molly: Is there anything else I can help you with at this time?
Adrian: are you sure one id scaned will be enough?
Molly: yes Adrian
Molly: if you have any problems with the accounting departmane contact me again, I will make sure they send you the money
Molly: Is there anything else I can help you with at this time?
Adrian: well i will scan it and sent it tomorow.
Molly: ok
Adrian: that is all for the moment.
Molly: Have a great night and good luck!
Adrian: bye

[Dominique]

Sure sounds like she was in a better mood this time, doesn't it?

Maybe she just realized that you wouldn't go away that easily...

[Pam712]

I have received Western Unions from World Wager :-? I have never been asked for ID either :-? I wonder if its because you are from Eastern ?Europe? Either way it hardly seems fair to treat one person one way and another differently

[adrianm]

I don't know what was her problem.
She didn't knew who i am. I didn't told where i am from. I could have been one of their top earners.
About Western Union she told me that no one can withdraw it more then deposit with WU.
And they do not have affiliate manager ??????

[adrianm]

Guess what. MOLLY had no idea what she was talking about.

I ignored the conversation with her and loged in my account and ask for a Western Union withdraw. My request was pending till now when loged in i got this popup:
Dear Adrian: Hi, just for confirmation, the name of the city to which the transfer should be made to is Timisoara, right? Can you please contact Live Support and let us know if this information is correct? Thank you. Best regards - Jennifer

And this was due to fact that i asked my withdraw in other city then where i live. I contacted customer support and confirmed that the infos were correct.
No need to fax ID and Western Union is fine. Molly had no idea was she is talking about
Silly me to try to get help on customer support.

[daweller]

AAAhhhhck

You guys are scaring me!

I am just about to promote WW as an affiliate, and now I hear this stuff about payment problems?

Is this just a once in a while problem...

Are there any WW affiliates out there who can share their experiences, and defend WW as being OK...
I was on another WW thread, and people were saying nice things about them, and their affiliate program... and how they are reliable at paying with westernunion.