Hi all,
Apologies for the delay, but the analysis of significant amounts of data and liaising with multiple suppliers takes time. We have moved as quick as possible without jeopardising the accuracy of the results, which you will find below.
Realistic Games provided the assets and rights to the Reel Deal game but SPIELO G2 developed the game for their operators and in doing so changed a number of core features. As such, it is not right to identify Realistic Games as responsible for how the game performs.
On developing the game, SPEILO G2 developed two version: fixed odds and fixed price. The latter was in operation at Betfred. Fixed price meant that randomness could be introduced via a certified (GLI and TST approved) RNG and an RTP was introduced. In this case, at 96% RTP.
The development of the game in this way resulted in SPELO G2 inadvertently running the fun version of the game on a fixed odds model and not a fixed price, and therefore it ran at a different RTP.
Finally, during the deployment of the game to Betfred the wrong help file was associated with the game and reported the wrong RTP.
Our initial offer of compensation in regard to the help file was made. However, having reviewed the analysis from SPEILO G2 and our own, we accept that Betfred Games has been running two versions of the same game for free and money play respectively and that is simply not acceptable. Based on that we will be refunding all losses on the game from when the game was introduced to Betfred, and will be removing other Realistic Games provided by SPIELO G2 to complete a review of their configuration, help files and RTP and until we’re confident in their accuracy. Compensation payments will be issued within 7 working days.
We would like to take this opportunity to apologise to our players and to thank the OP and the Casinomeister forum as a whole for bringing this to our attention. The integrity of our games and operation is of paramount importance to Betfred and value any feedback that strengthens or corrects our operation.
Finally, our logs and cooperation will remain open to authorised parties to further any part of this investigation.
Kind regards,
Aaron