Casinos: Discretion Is Another Word For Privacy: ... Morons!

[bb1web]

Nothing pisses me off more than when I find out a casino is chasing off perfectly good players that I/affs work so very hard to send, ... all because you morons can't get it thru your thick heads that IF you feel you MUST call your players ... at least get their permission to do so - BEFORE you call !!!

I'm lucky in that my mate knows what I do. But a ton of them out there either don't want their spouse to know, or would prefer they didn't.

These people play at your casino with the understanding that you're suppose to be concerned about their freakin' privacy. All I see when you force yourself upon players by cold calling them ... is freakin' GREED!

Which wouldn't be quite as offensive if you at least were smart enough to do greedy in a competent manner but you freak up something that if you'd just left well enough alone .... would stay left alone to continue in the fashion in which it was already proving to do. That being, gambling.

Imagine how it makes me look when I tell people : oh ya, this is one of the more classy places ... none of that nickel and dime **** with them. Ha!

I signed up yesterday and have made 3 or 4 deposits already. What could possibly be so important you need to contact me already?

Do you really think I would be gambling more ... in the last 36 hours that i have been a member ... if I had been contacted by your people in person?

This isn't exclusive to BCP, a lot of places do it and a lot of them NEVER have bothered to ask the player if they are comfortable with being cold-called.

And no, all your little stat gathering isn't going to show the % of players you have lost or rather i should say, run off, that would still be there if you were smart enough to leave well enough alone.

Geez.

....

Here's a clue.

You will always be a dirty little secret to a portion of your customers. All the phone etiquette and friendly personalities in the world, will not change that fact.

And it shouldn't ever be an issue because you're suppose to be helping your customers, not getting them in trouble with their spouses because you're too apparently stupid to do something as simple as to add a box in the sign up form asking if it is okay to cold call? And make sure you make it clear that it is "cold calling" your asking permission for, because a lot of people would check the box if it said, is it okay if we call you when necessary? that's not cold calling. When its necessary ... people will think that means it could involve a money issue which for each individual, will have a number where they would of course throw out the window, the need to keep it private from their spouse. So make it clear what your intentions are:

I DO recall there is (on most places, perhaps not the BCP properties) where it asks what kind of emails you want to receive, html or otherwise, so you can go to the trouble to ask that: because you know you're going to get your message thru. one way or the other.

Well man-up and come to terms with the fact that people did not have phones installed just so a place that is suppose to be working FOR them, not AGAINST, can contact them whenever they feel they can "encourage" the player to gamble more, and that's regardless of what kind of damn offer you have to make.

The gall of some people/places will never cease to amaze me. What must you be like to those whom are obliged to deal with you? ... at your beck and call, not theirs.

btw: the casino is GrandeVegas (or something like that), I arrived there via a popup ad while visiting onlinevegas, sister site of crazy slots and Go casino.

(This is not the first time I have made a public awareness that this sh#t has got to stop, so no, I don't apologize for calling you morons. You obviously either think you're above making the effort to protect your players privacy better, or you just don't care.

I can't guess which because i cannot wrap my mind around the thinking that it is going to increase retention by cold calling people.

It better be Ed Freakin' McMahan calling for publisher's to drop off a no strings attached small fortune .... if you want to have people being happy to hear from you at times when they are totally not expecting. And you ain't that!

[grem]

I am sure that players are agreeing to this in the automatic terms and conditions when they signup.

I think a casino that calls players takes their work seriously and will have better retention.

[Chips]

I have a sudden case of dyslexia when registering an account for myself. Odd, it only happens to me when signing up to a casino.

[casinobonusguy]

We play at 888 and a couple Microgaming casinos ,they call from time to time and as an affiliate I see it as part of the retention and relationship building.I deposit about $500 a month at 888 and recently got a call from one of their vip hosts that she is coming to Toronto in June and asked us to go to dinner.I was probably playing at least 1 year and frequently before I got any calls from them.

[bb1web]

Well it is because i have had a unique experience in this area that i am so passionate.

I used to take bets for a bookie and you'd be amazed at how many spouses place bets not wanting their significant other to know what they are doing. This is something that the casinos are not going to be able to use stats to find an accurate result as to how many people this effects but in my opinion even if the numbers did prove small, that people have a right to expect to be able to come into a casino and play, without the worry of their spouse finding out just because the casino is calling them.

This is not SOP elsewise i would not say anything. Most casinos you can play with an expectation of NOT having them call you out of the blue.

The reason I say this can't be counted in stats is because that people who do get in trouble for these activities ... aren't going to make that known ... they'll just speak by voting with their feet which in this case, and the reason I am so passionate, is they will simply stop playing, and not only at that casino, but if this sort of thing becomes the norm, we are going to lose those players who don't want to take the chance of being busted by their spouses.

This really shouldn't even be a discussion.

But I'll tell you this much, if it becomes the norm we will lose players that otherwise would still be there.

And I don't see any advantage to calling them over emailing, just a whole lot of disadvantages.

Yes there probably is in the terms something that says the casino can contact them, but as I mentioned you (the casinos) wouldn't ever know the reason these people are quitting because all they want is as far away from OG as they can get by the time things have boiled to the point of them deciding to leave.

Its really just a matter of AT LEAST adding a box having the customer check it if they want to be contacted by phone.

... finally, many casinos take your cell phone number as well as your home number, so if they feel its so important to contact the player, use the means most likely to not cause them trouble, and if email isn't going to satisfy the contact party (for some reason?) ... then at least call them on the number they are most likely to have total control over, and not he generic family phone number.

Its just a hassle that nobody needs, nor wants, who would prefer to keep private their gaming habits.