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Thread: Winners

  1. #21
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    Daniela I'm still available for contact ... thanks.

  2. #22
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    Now that Vegas Affiliates has come back as a gold level sponsor its time to revisit all these negative numbers.

    I know several other individuals were experiencing the same type of negative numbers. I am curious if it was the quota thing and if players were unmapped when quotas weren't met?

    Will those numbers come back now or will all those lost players be forever gone due to being punished for a few bad traffic months?

    Hopefully this isnt another case of a program paying to repair their damaged image - hopefully things are truly going to change and do so real soon.

  3. #23
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    Hi there Arkyt,
    I know Daniela was trying to resolve this issue with our previous head of affs. I will speak with her monday and take a look at status of your clarification request. <O</O
    I do apologize for the time elapsed and the inconveniences this may have caused you, mainly due to all the changes we have been undergoing it must have been hard for answers to be chased after. <O</O
    I am not fully aware of this situation but I do know Dani is extremely competent and I am sure we will be able to give you feedback soon.<O</O
    If you wish to speak to me also, you may add me on skype : Chardonnays<O</O
    It’s a holiday tomorrow in many places, so most of the team will only be back up Monday.<O</O
    Take care and thank you for being so tolerant with us in spite the time this has taken, <O</O
    Monica<O></O>

  4. #24
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    Quote Originally Posted by Monica View Post
    Hi there Arkyt, I know Daniela was trying to resolve this issue with our previous head of affs.
    Yes I have been in touch with Daniela - a few months ago she looked into things and I had a couple good 5f months (OCT & NOV 09).

    Prior to Daniela I had spoke about the issues with "Yvette" shortly after she looked into things I had a few good months. Yvette was gone the shortly there after so I never got to the bottom of the issue; she said she couldnt give me further details - no doubt she had signed some sort a confidentiality contract.

    It seems every time someone looks into things I have a decent month or two; sadly the negatives quickly return. I am hoping this hasn't been due to the terms and conditions which Vegas Affiliates adopted and is now apparently discarding.

    What I would like to know is how did Vegas Affiliates handle affiliate accounts which did not meet the imposed quota?

    Will Vegas Affiliates be reimbursing affiliates who had commissions withheld because they didn't meet said quotas?

    I will be in touch with Daniela and/or yourself soon.
    Last edited by arkyt; 2 April 2010 at 10:21 am.

  5. #25
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    Has anyone seen any substantial or for that matter minimal improvement in stats the last month?

    From my view, stats still seem to be pretty screwed up. Three weeks ago I was told (yet again) that things were being looked into and I would hear back soon ... I'm still here and still waiting.

  6. #26
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    Yaknow....dogginnit....

    As soon as I saw the subject line and who had posted, I thought....not again??? (nothing against you arkyt)

    I am not sure why Vegas Affiliates can't give you a more difinitive answer as to why this is happening to your account constantly....

    I do know that they bonus long time players frequently...

    I know of a few players who have not personally deposited there in a year or more and yet they continue to recieve $15 freebies as an enticement to come back and play....(these are players that I know personally, that used to play there on a regular basis but have not deposited in a long time but WILL play the freebie off when they get it to keep their account active)

    ....and although I do like the fact that they continue to stay in contact with the player base and try things to get them depositing again...

    ...it appears what they are doing is not working well in some cases and I think they should look closer at it....

    I would think since this is a pattern that has been shown with your players, they should try a different kind of incentive with them....

    I am sure they could do a query to get a player list tagged to you and do a special mailing and see what they could come up with...

    ....oh wait, that would show they cared abaout affiliates or something....

    Ooops...

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  7. #27
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    Quote Originally Posted by universal4 View Post
    Yaknow....dogginnit....

    As soon as I saw the subject line and who had posted, I thought....not again??? (nothing against you arkyt)

    I am not sure why Vegas Affiliates can't give you a more difinitive answer as to why this is happening to your account constantly....
    I was just curious if anyone has seen any positive action, since GPWA, APCW etc feel its safe to take money from them as sponsors again. I know I was not the only one who experienced negative months, I recall several others who had the same sort of issues.

    Last I checked stats showed a hundred or so in the positive - ohhhh boy. Course the stats were totally foobarred - numbers in the columns just didnt add up.
    Last edited by arkyt; 30 April 2010 at 10:17 pm.

  8. #28
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    Just wanted to give an update - I finished in the positive for April - and got paid today!

    Thats the FASTEST I have ever gotten paid by Vegas Affiliates.

    WOW!

    Maybe things are looking up and soon we will soar higher than ever before! ( we need to make up for all that lost time. )

    Thanks Monica & Daniela.

  9. #29
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    Arkyt,

    how is it going with VA now?
    Decided today to review pipeline and begin to promote VA, but postponed after reading your thread.

    Thanks

    /E

  10. #30
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    June, July August - nothing at all ...

    After 2+ years of complaining about huge negatives I was told that they found a fraudulent player who was making big deposits, accepting a bonus and then withdrawing - this player got away with doing this for 2+ years without being noticed? Really?

    I was told at that time that I would start to see more consistent numbers - 0, 0, 0 in the months since, YEP most consistent.

    Sorry, but that doesnt add up - if they were really that inept I dont think any of us should be promoting them. If they want on my sites they will have to pay a listing fee!

  11. #31
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    Do I correctly understand that VA should recalculate all your earnings again without that fraud?

  12. #32
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    I asked them to do that .... and they told me it was my fault I sent that player, so they owed me no such courtesy.

    They let the bloke get away with it for 2+ years and its all my fault.... LMAO.

    When I asked why my earnings hadnt came back after they deleted this fraud player as they had promised it would - they responded "You were paid mostly for that fraudulent player recently." WOW - really? So is it possible the new regime seen an opportunity to remove a legit whale who was making huge deposits and not a fraud player who they let get away with it for 2+ years?

    The fact is I used to average 3-4k a month with them for years - I guess since I reduced their traffic they got upset and decided to bend me over.

    Clearly the writing is on the wall ... if it walks like a duck, quacks like a duck - its sure not a cat! Nothing at all that has happened with VA since Pierrick left a few years back makes since to me. Straight to the point - I dont trust them as far as I can throw them.
    Last edited by arkyt; 6 September 2010 at 8:30 pm.

  13. #33
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    Arkyt,

    it is pity to hear all that.
    I have asked one of the manager from VA about this issue.

    The most frustrating thing is that it is one of the certified program of GPWA, and such attitude is not acceptable.

  14. #34
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    Hi,

    Concerning this issue, we have discussed this with you and felt we had reached a resolution. First of all, of course we regret that the fraud team did not spot the fraudulent player for such a long period of time. But it is also very clear that we took immediate action and banned this player as soon as we were made aware of it. This no longer has any bearing on your statistics.

    In order to recuperate the losses experienced as a result of the migration of US players and your fraudulent player you need to attract positive new traffic. We were transparent about the problem of the fraudulent player and rectified it as soon as we were aware of it, but we cannot take responsibility for lack of traffic and any lack of new depositing players.

    Regards,
    Vegas Affiliates

  15. #35
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    Quote Originally Posted by vegasaffiliates View Post
    Hi,

    Concerning this issue, we have discussed this with you and felt we had reached a resolution. First of all, of course we regret that the fraud team did not spot the fraudulent player for such a long period of time. But it is also very clear that we took immediate action and banned this player as soon as we were made aware of it. This no longer has any bearing on your statistics.

    In order to recuperate the losses experienced as a result of the migration of US players and your fraudulent player you need to attract positive new traffic. We were transparent about the problem of the fraudulent player and rectified it as soon as we were aware of it, but we cannot take responsibility for lack of traffic and any lack of new depositing players.

    Regards,
    Vegas Affiliates
    Reached a resolution? Are you serious? Transparent about the problem? WOW, thats a nice kw huh? LMAO!

    I inquired about the negative issues 7,8, hell a dozen + times over the last 2 years ... it wasnt until a few months back that someone came out and miraculously stated what no one seen the previous 2 years. HOGWASH! It does NOT add up!

    This is nothing more than them enforcing quotas. No mistake about it - Vegas Affiliates have turned into a complete and utter joke! I have zero doubt that they have and are continuing to shaft me. ZERO!

    I would caution any one to think really hard before you promote this group.

  16. #36
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    First of all I would like to note that it is very bad way to communicate with signature in the bottom as Vegas Affiliates Team. Are you robot? or do you really have some name? Such approach is used when you would like to create some sort of feeling of inaccessibility.

    Anyway I don't understand why you don't want to solve this issue with Arkyt. Of course I wouldn't also send any players after such situation. IMHO such issues hurt your authority.

  17. #37
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    I would appreciate a better explanation of the whole fraud player angle.

    What I am missing is that in my mind's thinking, the fraud would be caught almost as soon as the money trail fell off path.

    To explain better; if a fraud happens then what that means is the player committed to a deposit and then at some point reneged by doing a chargeback.

    I realize they could fraud by entering false information but the only fraud the casino is every truly worried about is that which would cost them money or perhaps put their other customers in some sort of harm's way.

    So following that line of thinking, then at what point over that 2 years worth of fraud activity ... did the first chargeback take place?

    Because based on the mentality mentioned by Ark about it being the fault of the aff who sent the player, then if you accept that, which we have no choice but to, then it also must be accepted the responsibility of being competent enough to spot the chargeback when it comes in ... and flag that player from that point forward.

    So if that is all correct, then how does it happen this goes on for month after month into 2 years time: did the first chargeback just now become visible to the accounting staff?

    Unlikely.

    So if anything, Ark should be held responsible up until the month after the first chargeback was made known to the casino accounting staff, and anything allowed past that day, is not on Arkyt.

    And his income shouldn't have been punished on that basis.

    .........

    From what I have gathered, it sounds like the fair and just thing is to find out when that first chargeback was done, and then re-figure all his income past that date with any of the fraud activity taken out of the equation because after the first chargeback was made known to the casino ... after that, it is their responsibility to prevent the player from further fraud.

    Or did I miss something?
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  18. #38
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    Steve,

    Thanks for caring about me pal - much appreciated.

    The last I was told was that they recently discovered that I had a player making huge deposits, accepting a VIP bonus of some sort and then cashing out. They did this unoticed for years - great casino manager eh?

    Apparently, as I was told, they would do this month after month causing me all those huge negatives you see on the first post of this thread. Then as I was told a few weeks back - this player was also lose a big wad of change every few months giving me a great month. I guess the hundreds of other players I had that all stopped were USA based and have dropped off the face of the earth.

    IMO again, this isnt about a fraud player - this is about traffic going down and them employing a min referral quota which they DID put into their terms and conditions not that long ago - and removed it to get back on GPWA/CAP/AGD etc. Can I prove that behond a shadow of a doubt - well of course not, but it doesn't mean thats not whats happened.

  19. #39
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    Hi again,

    We are unable to disclose much information about this case, but we do know that Arkyt is aware that if we were to recalculate the earnings for these months (not years) there would be no difference. The losses actually accounted for his positive income for some time. We are fully aware that the duration it took to spot this player's activities was not acceptable, and this is why it can never happen again as we have a fully operational, efficient fraud system in place where this sort of thing would be detected straight away.

    The reason for Arkyt's current decrease in earnings in entirely unrelated to this issue, as it is a matter of players migrating. Arkyt is aware of this, and we have discussed it.

    We regret the situation from the start, but we must state that the severity of Arkyt's claims are not justified given the details he is aware of regarding both the fraudulent player and the inactive players.

    Regards,

    Chris

    Vegas Affiliates

  20. #40
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    I really wish you stop posting in a style that indicates that I am in agreeance with any of your claims.

    This did not take place over a few months - this was 2+ years that I seen huge negatives - not just a few months, but 2+ years!!! For you to come in here and claim I am overstating this is complete and utter BS, and it down right pisses me off!

    I inquired/complained about this for years to every manager that came along - it wasnt until just a few months ago that someone decided to present me with a reason - one that makes no sense at all! Hell its about as believable as the explanation I first got - all your players are just lucky.

    =-==========

    2008 Gross Revenues

    Jan $20,275
    Feb $5,142
    Mar $34,372
    Apr $-887 NEG
    May $-43,765 NEG
    Jun $3,942
    Jul $12,335
    Aug $-24,510 NEG
    Sep $-18,540 NEG
    Oct $816
    Nov $-72,564 NEG
    Dec $-13,125 NEG
    ==================================
    2009 Gross Revenues

    Jan $-11,285 NEG
    Feb $-23,444 NEG
    Mar $-38,105 NEG
    Apr $30,244
    May $-21,965 NEG
    Jun $-17,156 NEG
    Jul $-14,860 NEG
    Aug $760
    Sep $6,688
    Oct $38,168
    Nov $37,432
    Dec $4,849
    ==================================
    2010 Gross Revenues

    Jan $999
    Feb $-309 NEG
    Mar $-1,299 NEG
    Apr $6,595
    May $-5,320 NEG
    Jun $-119 NEG

    ==================================

    YEAH - it was just a few months - keep sticking your foot in your mouth!

    Anyone that wants my PW to VA so that you can confirm these stats - let me know! I am not the one making things up as I go!

    I stand by my comments - promoter beware! If they will stick a guy who sent them hundreds of thousands of dollars in earnings over the years they will stick it to you!


    Quote Originally Posted by vegasaffiliates View Post
    Hi again,

    We are unable to disclose much information about this case, but we do know that Arkyt is aware that if we were to recalculate the earnings for these months (not years) there would be no difference. The losses actually accounted for his positive income for some time. We are fully aware that the duration it took to spot this player's activities was not acceptable, and this is why it can never happen again as we have a fully operational, efficient fraud system in place where this sort of thing would be detected straight away.

    The reason for Arkyt's current decrease in earnings in entirely unrelated to this issue, as it is a matter of players migrating. Arkyt is aware of this, and we have discussed it.

    We regret the situation from the start, but we must state that the severity of Arkyt's claims are not justified given the details he is aware of regarding both the fraudulent player and the inactive players.

    Regards,

    Chris

    Vegas Affiliates

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