Betsson Group - stats error

[Toni]

Do you guys see new registrations in the registration report ? I got just one on 08/04/22 but should be more.

[vamius]

They did pay March revenues in full with a tiny delay, so thats a good thing, but tech wise things are pretty bad:

- Only 2 days from April show deposit/revenue stats, others are empty.
- "Total Customers" number decreased compared to the last week. So I am actually losing old registrations, not getting new ones.
- (New issue) Since 13.04. clicks are being recorded into the wrong channel.
- No official statement on whats going on so far.

[Toni]

Seems like a major database problem. Hopefully they can fix it.

[betssongroupaff]

Good Morning,

We had stated that we had to run a fix to the database and a notification pop up was seen on your MyAffs account.
When you have stats issues, please reach out to us via email on support@betssongroupaffiliates.com and we will look into your query right away.

Thank you,
BGA Support Team

[vamius]

Stats messed up again?

[betssongroupaff]

Stats messed up again?

Good Morning,
We are not experiencing any issues with stats, as at today.
Thank you,
BGA support team

[vamius]

Good Morning,
We are not experiencing any issues with stats, as at today.
Thank you,
BGA support team

Well I am. I emailed support@betssongroupaffiliates.com and account manager to try and resolve this.

[betssongroupaff]

Well I am. I emailed support@betssongroupaffiliates.com and account manager to try and resolve this.

We will reply to all the emails sent to our support mailbox.
But rest assured that data is up to date.

thank you,
BGA Support Team.

[Jambo]

In case someone is interested. Also the BetssonGroup is now also one of the poker sites that change deals very quietly without any notification and don't reply.

[NoDepositCasinos]

In case someone is interested. Also the BetssonGroup is now also one of the poker sites that change deals very quietly without any notification and don't reply.

Thank you for the heads-up. Have they done it without any kind of notification? Do you notice it when your numbers aren't what they should be?

[betssongroupaff]

Thank you for the heads-up. Have they done it without any kind of notification? Do you notice it when your numbers aren't what they should be?

Good Morning,

Please contact us for any queries related to any of our products.
We are always available on email via support@betssongroupaffiliates.com

Thank you,
BGA Team

[bookmakers2u]

Deleted

[Jambo]

There is no reason to contact you again. We did and you recommended that we write to triston.smook@betssongroup.com

We did it but since 18 days he simply ignores it. That's not a serious business behavior, but ok. Fine for us We just make sure that the future traffic is instead of almost 0, exactly 0 and that's it. Why we should run behind you. You are losing traffic for the future and for us no difference.

[Jambo]

Thank you for the heads-up. Have they done it without any kind of notification? Do you notice it when your numbers aren't what they should be?

Yes, there was no information or notification. We just noticed it by luck now because we had to check something in the stats. We usually trust our partners and something like this never happened before at any of our partner sites to be honest.

[NoDepositCasinos]

Yes, there was no information or notification. We just noticed it by luck now because we had to check something in the stats. We usually trust our partners and something like this never happened before at any of our partner sites to be honest.

Thanks again for the heads-up. Sadly, I have learned to trust less. Sometimes it is not a bad action on the part of the program, but errors can occur, and I am not willing to lose money because of it. Using a stats-tracker has helped me in this regard.

[vamius]

I emailed support@betssongroupaffiliates.com 11 days ago and also contacted affiliate managers on Skype and the problem was partially fixed this week since the stats are now showing from 15.01.2023. until yesterday. I am still missing those from 01.01.2023. to 14.01.2023. for some player groups. They said that I am not the only one with this issue. I am sure they will fix eventually as they always do, but its quite frustrating that those issues happen so regularly and thats the main reason why I dont send more traffic to their brands.

[Cash Bonus]

I am still missing those from 01.01.2023. to 14.01.2023. for some player groups. They said that I am not the only one with this issue. I am sure they will fix eventually as they always do, but it's quite frustrating that those issues happen so regularly and thats the main reason why I dont send more traffic to their brands.

That's the trouble. Obviously, It's very unprofessional and annoying for any program to constantly give their partners this sort of nonsense. It also makes you wonder if they're playing games with you. It shouldn't take all that effort, to be able to get it sorted by the team of the program and to only have it, sorted out, once. It's quite stupid imo.

[krekvo]

Hi guys, we are missing statistics from May and June for a couple of player groups. What is going on?

[vamius]

Yeps the stats are messed up again parts of May and June, i love the notification "We are currently missing Deposit and NDC data for the 12th and 13th of June 2023. Our entire Betsson Group Affiliates team is doing its utmost to resolve this issue as soon as possible." like its only those two days that are f*cked.

[betssongroupaff]

Hi,

Kindly note that the data is up to date.

If you have any further issues, kindly reach out to support at support@betssongroupaffiliates.com

Thank you,
BGA Team