How do you pay US affiliates? No advance warning

[-Shay-]

So is Anthony going to have to remind Brightshare that they need to answer the questions in the last two posts or do we just need to start pulling brands?

My guess is the answer is "yes" to "all of the above"

[Gamble 4 Keeps]

No Payment = No advertising. Its pretty simple! A program should not even be one month late with payment, there is no excuse. If they find it hard to pay people in certain country's. Then advertise that fact or your misleading people.

[Lavy H]

I understand your frustration. I assure you we are working on finding a solution so that we can pay all of our US affiliates as soon as possible. We are 100% committed to paying you.

In the meantime, we have updated our website to reflect that our only current payment solution for US affiliates is Click2Pay, for affiliates who already had existing accounts with us. So any new affiliates signing up at this point should be aware of the situation. You can see our payment options page here: http://www.brightshare.com/payment-options.html

We appreciate your patience and cooperation, and if you have any specific concerns about your own earnings payments, please contact me directly at support@brightshare.com.

[Lavy H]

Hi Everyone,

Please see latest post.


https://www.gpwa.org/forum/how-do-yo...221587/p2.html


Thanks in advance.

[Redbush54]

So actually the best thing for US affiliates to do is just pull your brands until you have a "method" to pay. Why promote with the thought in the back of our minds that we'll never get paid?

[-Shay-]

I understand your frustration. I assure you we are working on finding a solution so that we can pay all of our US affiliates as soon as possible. We are 100% committed to paying you.

In the meantime, we have updated our website to reflect that our only current payment solution for US affiliates is Click2Pay, for affiliates who already had existing accounts with us. So any new affiliates signing up at this point should be aware of the situation. You can see our payment options page here: http://www.brightshare.com/payment-options.html

We appreciate your patience and cooperation, and if you have any specific concerns about your own earnings payments, please contact me directly at support@brightshare.com.

This page contradicts your payment page when it says the following :

The BrightShare Guarantee

Professional, friendly & responsive affiliate support
Constant evaluation & implementation of new & innovative ideas
Regular updates & ongoing communication with each affiliate
Varied payment options & punctual payments
Top quality promotional banners & content
Unmatched commitment to results!

You should, in my opinion, spell it out clearly and loudly on all pages and in the signup queue that you're currently unable to pay US Affiliates who are not current Click2Pay account holders.

[Gamble 4 Keeps]

I smell another Grand Prive situation coming.................... A program as big as brightshare and you find it hard to pay affiliates in the US (Maybe stop asking US affiliates to promote you then) try chatting with other brands to see how they are paying people ON TIME. You gracefully take the traffic they send you SO PAY UP and on time.

[Chips]

Over a month has passed and no solutions. No updates, emails go unanswered, affiliate issues ignored. Yet... my AM sends an email asking for better placement and exposure. Not happening, no pay=no work. We do our share to charity, BS is not on our donations list.

[-Shay-]

Does this group have a way to pay US affiliates yet?

[Redbush54]

Once again we've gone a week without any type of response. I suppose Anthony will have to remind them they need to respond.

[Redbush54]

This is getting real old especially since they are a Gold Sponsor. I ask Anthony to contact then about this and he did and still no answer. I guess what this is really saying is that Gold Sponsor money talks and the rest of us can go away. Think I'm just about done here.

[-Shay-]

This is getting real old especially since they are a Gold Sponsor. I ask Anthony to contact then about this and he did and still no answer. I guess what this is really saying is that Gold Sponsor money talks and the rest of us can go away. Think I'm just about done here.

There would have been a snap response if either you were the sponsor or if you had information about a new sponsor for them.

[-Shay-]

This is getting real old especially since they are a Gold Sponsor. I ask Anthony to contact then about this and he did and still no answer. I guess what this is really saying is that Gold Sponsor money talks and the rest of us can go away. Think I'm just about done here.

I have to wonder - if they are unable to pay in the US, then how can they pay GPWA for sponsorship? This doesn't add up...

[mojo]

It's a farce that programs cannot pay US affiliates. So 2006.

There is a similar thread at agd where the administrators go so far as to say it's the affiliates fault for not having an off shore bank account. That US affiliates need to go across the border if they are serious affiliates that make money. It's a matter of legality.

The issue is legality. They cannot get money to US people unless those US people have an account setup outside the US.

Pffft. Someone drank the koolaid over there.

There is no excuse not to pay US affiliates. All programs do.

I have to wonder - if they are unable to pay in the US, then how can they pay GPWA for sponsorship? This doesn't add up...

Good point but GPWA has an 'off shore' bank account. These programs are are in a world unto themselves. Seems to be only a select few Microgamings.

[Redbush54]

The message was sent by Anthony on May 5th and still no answer. I feel that by not answering that they are in breech of their sponsorship contract and hereby ask they their sponsorship be revolked.

[Lavy H]

Hi Everyone,

We believe that we may have a solution for US affiliates.

We sincerely apologize for the delay in payments to US affiliates. If you are a US affiliate, please update your banking details with wire account details and we will do a test payment to your account, if successful we will continue to pay you via wire.

Once you have changed your details, I need you to either contact me via email support@brightshare.com , Skype: Levi_brightshare.com or contact your account manager directly.

We thank you for your patience as we resolve this issue.

[-Shay-]

Hi Everyone,

We believe that we may have a solution for US affiliates.

We sincerely apologize for the delay in payments to US affiliates. If you are a US affiliate, please update your banking details with wire account details and we will do a test payment to your account, if successful we will continue to pay you via wire.

Once you have changed your details, I need you to either contact me via email support@brightshare.com , Skype: Levi_brightshare.com or contact your account manager directly.

We thank you for your patience as we resolve this issue.

How long between the "test payment" and the actual owed payment should affiliates expect there to be? Given how long this issue has gone on and the lapse of time between responses, it is important that a timeline be established and stuck to.

[Lavy H]

How long between the "test payment" and the actual owed payment should affiliates expect there to be? Given how long this issue has gone on and the lapse of time between responses, it is important that a timeline be established and stuck to.

Hi Shay, If you have an account with us please contact me using the details above. We are currently processing all payments. I await your response.

[-Shay-]

Hi Shay, If you have an account with us please contact me using the details above. We are currently processing all payments. I await your response.

Please answer the question in the forum. This is a public issue raised in the public area of the forum.

[PROFRBcom]

Shay, I don't work with these people, so I'm not defending them exactly. But we work mainly in the US market, and thus companies heavily involved in paying US players and affiliates.

As a general answer, from all the people that I've spoken to in person and candidly about processing, this is not the type of question a program can answer. The processors for US payments are a certain kind of shady that precludes straight answers (and oft times I think for protective reasons). It is unfortunate, but I'd bet that Brightshare is hesitant to discuss this in public because:

1) It could compromise the safety of the payments
2) They can't get a reliable answer from whoever is doing the risky US payment processing