stats issue on multiple brands using IA

[-Shay-]

Title says it all. Coral, Gala, United Commissions all having stats issues today.

I feel like this is a flashback... Same brands, same issues today.

[-Shay-]

I feel like this is a flashback... Same brands, same issues today.

Additionally, Affiliatehub player stats are showing a new depositing player from yesterday - yet the earnings report and the quick report are not reflecting the new player.

Once again, I'm having a difficult time believing this is not an "Income Access" specific issue when I am seeing multiple brands having issues - be it misreporting, half-assed reporting, or no reporting at all...

[Allan_IncomeAccess]

Hi Shay,

I have cross checked a few accounts in Sky, and all is appearing correctly. In the earnings and player reports, I have matched up player registrations and all stats data in the checks I have done. The earnings report in Sky does not display the new depositing player column, so it is not that the data is not matching up, it is simply not displaying.

If you can PM me your affiliate username I will look into your specific account to ensure all if displaying correctly.

We are also looking into your comment above regarding stats.

Cheers,
Allan

[-Shay-]

Hi Shay,

I have cross checked a few accounts in Sky, and all is appearing correctly. In the earnings and player reports, I have matched up player registrations and all stats data in the checks I have done. The earnings report in Sky does not display the new depositing player column, so it is not that the data is not matching up, it is simply not displaying.

If you can PM me your affiliate username I will look into your specific account to ensure all if displaying correctly.

We are also looking into your comment above regarding stats.

Cheers,
Allan

Allen,

This is not a single account issue. I just received an email from a completely different brand (than the ones mentioned in this thread). They confirmed that the issue is with Income Access.

[-Shay-]

Over the weekend - seeing players who have activities that are not carrying through to all reports. This is the case for most all IA brands we work with - so mind you it is not one isolated case or brand.

Listen, when player reports and earnings reports do not match up -the possible conclusions drawn are that your reporting software is not completely reliable, the operators are not being completely honest, or someone/something (at the operator level or at IA) is incapable of doing their job properly.

Maybe people are wearing "too many hats"? Maybe the software is just not up to the task of fully and properly reporting? Maybe too many hands "touch" the data before it is reported? I don't know... What I do know is that when the reports are not all matching up, incomplete, or unreliable --- it makes people and companies look bad and calls into question trust.

I understand that no machine runs perfectly, but this clunker has been chugging, spitting, and coughing along since at least November of last year.

[Allan_IncomeAccess]

Hi Shay,

We want to investigate the above for you. As discussed above, we need additional information to look into the points you have raised.

I took a look into the Sky reports you mentioned above and wasn’t able to replicate. If this is happening for you across other brands, can you please let me know which brands via PM?

Please let us know.

Thanks,
Allan

[-Shay-]

Gala Partners - player showing in the stats who "registered" on 20 March - no player name, country, or first deposit date - yet showing revenue activity, which implies there was a first deposit.

Coral - same situation but on 22 March.

United Commissions - "account report" showing three first depositing players on 22 March - 2 of which showing as "new player" in said "account report". Quick report showing 2 ftd players for yesterday for that particular brand, while the earnings report clearly shows 3.

Affiliatehub - the report had a rare mid-day update and the problem resolved itself shortly after your response here.

Still no earnings or player data at Coral for 19 March. For Gala - no earnings or player data for 19 March and for 22 March.

[Allan_IncomeAccess]

Hi Shay,

Thanks for sending through the details,

Can you send us your affiliate ID or username for Gala, Coral, and UC, as it would help us investigate? Will update you on the data for Coral and Gala as well.

Thanks,
Allan

[Allan_IncomeAccess]

Hi Shay,

The data for the missing days for both Coral and Gala should be updated tomorrow.

Cheers,
Allan

[universal4]

Allan,

Is there any kind of LONG TERM and AUTOMATED solution to these events where data is not transferred or not reported correctly without affiliates coming in here and requesting a query?

I think we are fortunate to have you here and working these stats hickups out, but these hickups keep happening over and over, can we get a doctor to diagnose the issue and provide the correct anti-biotic so the disease goes away?

Rick
Universal4

[Roulette Zeitung]

"The data for the missing days for both Coral and Gala should be updated tomorrow."

"missing days"

Again ... and again ... and again ... a never ending story!

Since years!

This "disease" is a long term "disease" now and only a very, very small part of webmaster like Shay are controlling their stats accurately and recognized (!) things.

So for me there is no excuse for a long term "disease", because in the last years obviously too much billfolds of webmasters died of this "disease" ... without knowledge (!), that the system is infected by focusing on marketing.

Even a bank can't say: "Our wire transfer system doesn't work correctly but it can be repaired later. We would kindly like to apologize for the inconvenience this may cause, but we want to be a monopolist and for this we have to focus on marketing first. If you have lost any money, then please take our sorry gift basket with some delicious salami, ham and sausages."

Leopold

[-Shay-]

Gala Partners - player showing in the stats who "registered" on 20 March - no player name, country, or first deposit date - yet showing revenue activity, which implies there was a first deposit.

Coral - same situation but on 22 March.

United Commissions - "account report" showing three first depositing players on 22 March - 2 of which showing as "new player" in said "account report". Quick report showing 2 ftd players for yesterday for that particular brand, while the earnings report clearly shows 3.

Affiliatehub - the report had a rare mid-day update and the problem resolved itself shortly after your response here.

Still no earnings or player data at Coral for 19 March. For Gala - no earnings or player data for 19 March and for 22 March.

1. Coral - In addition to the above mentioned 22 March issues, found players from 21 March with no country or player info. 19 March stats still not updated despite yesterday's stats supposedly being updated. In the player report, I found 2 "new players" but the earnings report reflects merely 1 "first deposit" for 21 March.

In fact, now that I am looking more carefully - I see five players who fit this description between 20 and 22 March at Coral and again no stats update for 19 March. I also took a bit of a haircut on 20 March with negative xxx earnings on the day. Also, whilst yesterday has seemingly updated, the player data looks very light when compared to other Monday's. That is not to say that it is actually under reporting - but when combined with other stats issues, this raises a flag regarding trust in what I'm seeing in the stats. Typically where there's smoke, there's also fire.

2. Gala --- 19 March still not updated. 22 & 23 March also still not updated. This program has me extremely frustrated and the Income Access software reporting issues are on my last nerve. I'm really considering dropping them altogether, as my belief is that activity is being under-reported.

In fact, if I didn't know any better, I would swear that whenever there's issues with reporting, a good bit of new players do not make it to the reports. I'm not saying that I think Gala or IA are being dishonest as people or as business people. However, with talk in other threads of there being two databases, what's to say that the first database is either manipulated or corrupted somehow and those on the inside don't know what they don't know - which results in under-reporting? For the level of exposure they (Gala) have, the conversions and the earnings are quite disappointing. More specifically, disappointing to the point of disbelief. Said another way, I neither trust nor believe the stats (are whole). It could be due (in part) to that dreaded duplicate suppression technology that is the latest rave.

3. I don't mean to complicate things but by now it should be obvious that I continuously fail to provide my "user name" to Income Access. In my opinion, I should not need to provide my user name. Others also have the problems that I've described. A complete system-wide audit should be able to identify the problem to the trained eye and rest assured, it is a system wide problem - its not just a "me" thing.

I'm going to cap my rant right here for now.

[-Shay-]

I'm going to give you guys a hint here - again - regarding Coral Bingo and Income Access - if I am to "believe" the stats to be true, accurate, and complete - when I run a player report for just 19 March (a day that was missing in the stats until now), it should not be possible to see players on that player report who registered afterwards (ie - registration date 21 March 2015, or player with first deposit date/registration date of any date after 19 March.

Seriously, your award winning system is screwed up.

[-Shay-]

Also, Gala partners still not updated on multiple days.

[Roulette Zeitung]

Dear reader,

please read Shay's last three posts on this page. It's a free ticket into maze of illusion.
[Latest] After reading his [at least] last three posts very soon you will realize that there is a pattern in this industry.
Exploiting the good faith.
Online casinos know exactly, that 80-90% of all players don't read or understand the terms.
And Income Access know exactly, that 80-90% of all webmaster don't check the stats down to the very last detail or understand the stats in all details.

---

"Can you send us your affiliate ID or username for Gala, Coral, and UC, as it would help us investigate?"

"I should not need to provide my user name. Others also have the problems that I've described. A complete system-wide audit should be able to identify the problem to the trained eye and rest assured, it is a system wide problem - its not just a "me" thing."

---

This is correct. If the chlorine plant of a swimming pool does not work and all visitors -even you- have to suffer under the defect, then the bath attendant will not ask you for ticket or passport if you report the issue to him. His job is to fix the problem [for all] and not to collect or "investigate" data from individuals.

Leopold

[Allan_IncomeAccess]

Hi Everyone,

Income Access receives client stats files daily, and each file is automatically imported into each programme upon receipt. Stats delays can occur at any point in the process – sending, receipt, or importation, and we work continuously to limit stats delay at each point in the process. Currently, we are working with the clients mentioned above to update their stats.

Shay – we understand your question. In an event where a player registration is not received along with their sales data, our system forces a registration for that player. This ensures that the associated affiliate does not miss out on the financial data related to that player. This may explain why you are seeing a March 21 registration and March 19 data.

Lastly, to help in interpreting reports, I’d like to clarify the difference between first-time-depositing (FTD) players and new-depositing players (NDP):
- An FTD is any player that makes their first deposit
- An NDP is a player that registers and deposits in the same time period in which the report is run

Again, we take our stats and reporting very seriously, and continue to work closely with our clients and our affiliate partners to ensure accuracy of these.

Cheers,
Allan

[Roulette Zeitung]

"we take our stats and reporting very seriously [...] to ensure accuracy"

Words enough have been exchanged, let us see some action. On coming Friday I will present here in this thread the audience a screenshot of public (!) information, an incorruptible indicator that your focus is not on the software as it should be.

Leopold

[-Shay-]

Hi Everyone,

Income Access receives client stats files daily, and each file is automatically imported into each programme upon receipt. Stats delays can occur at any point in the process – sending, receipt, or importation, and we work continuously to limit stats delay at each point in the process. Currently, we are working with the clients mentioned above to update their stats.

Shay – we understand your question. In an event where a player registration is not received along with their sales data, our system forces a registration for that player. This ensures that the associated affiliate does not miss out on the financial data related to that player. This may explain why you are seeing a March 21 registration and March 19 data.

Allen, this is the first time I have seen such an anomaly. I would have noticed (and twitched) a lot sooner if this has happened before when there was data delays.

Lastly, to help in interpreting reports, I’d like to clarify the difference between first-time-depositing (FTD) players and new-depositing players (NDP):
- An FTD is any player that makes their first deposit
- An NDP is a player that registers and deposits in the same time period in which the report is run

Again, we take our stats and reporting very seriously, and continue to work closely with our clients and our affiliate partners to ensure accuracy of these.

Cheers,
Allan

My commentary, which I think your above quote was referring to:

In fact, if I didn't know any better, I would swear that whenever there's issues with reporting, a good bit of new players do not make it to the reports. I'm not saying that I think Gala or IA are being dishonest as people or as business people. However, with talk in other threads of there being two databases, what's to say that the first database is either manipulated or corrupted somehow and those on the inside don't know what they don't know - which results in under-reporting? For the level of exposure they (Gala) have, the conversions and the earnings are quite disappointing. More specifically, disappointing to the point of disbelief. Said another way, I neither trust nor believe the stats (are whole). It could be due (in part) to that dreaded duplicate suppression technology that is the latest rave.

I'm not splitting technical terms here. A lesson in what is a FTD vs NDP doesn't clear my claim up. It deflects from my claim but fails to acknowledge, refute, or explain anything. Let me re-explain what I am saying in a more simplified fashion.

From my "basic" understanding of how things work - given how the data is compiled from multiple systems and then uploaded to IA, it is reasonable to conclude there are two databases - one that collects and compiles the data and then the second one (Income Access) where the data is reported to us affiliate-types.

Excusing the fact that I do not have an advanced degree in Computer Sciences - if there is more than one database involved in the equation, is it not possible that someone or something may be able to influence the data being fed from the operator db to the IA db? If a player is removed (say by the duplicate suppression software) - it won't show on the IA report.

I am anticipating that the claim will be made that any duplicate suppression software's intention would be to prevent players from having more than one account per household - and while that is probably the theory and intended purpose of the software - we all know that software is subject to misuse, abuse, and accidental settings (see any post IA made about the wonderful "disable links" feature they are "legally obligated" to offer).

I may not know all the tech talk - but I know when **** don't look right. I believe that stats at several IA sites are turning up light more often than not. I'm offering a theory as to why that may be happening - one in which everyone can "save face" and "keep their awards" and yet identify and fix the problem.

As it stands right now - IF the Gala Partners stats are correct and complete - I am dropping them, as they're under-performing to ridiculous levels relative to other programs in similar positions.

If there is a problem (such as the possible scenario described in this post or another problem that I am not nearly "tech savvy" enough to possibly comprehend) - and I'm informed that there is a problem in the reporting process and I'm convinced that a fix is in the works and that all affiliates will be made right upon fix - I'm willing to wait it out (within reason). The key here is that there must be an admission and a plan - otherwise, I am probably on the sidelines.

It is the constant deflection of the issue and a gross refusal to own ultimate responsibility / accountability that causes so many trust issues for me. Any response from Income Access sounds (to me) like it was run by the "press office" before being released.

[mojo]

I feel like there are far to many moving parts for IA to have much control over what happens to our stats from beginning to end. I'm curious to see what the announced improvement plan is. Or why we have to wait to find out what the plan is, even if it's not ready.

The problem is we don't know what the plan is yet. I fear that when it does finally roll out we will then debate it for months and the next thing you know, it's 2016 with the same problems. Delay Delay.

[universal4]

I am attempting to watch this situation very carefully and I too am willing to wait a portion of it now providing there is a permanent and long term solution to the issues that have been discussed.

Sadly I doubt that the outcome of any of this will see much of any kind of change in my own personal stats, but also sadly, I have absolutely no way of really knowing for sure if this has EVER cost me a single player the last year or two, and since the loss of a single player to a small affiliate such as myself is more devastating than the loss of dozens to the average affiliate, I also doubt most average affiliates nor affiliate programs understand the impact.

One thing that has me concerned though Allan, is your explanation about a signup showing up 2 days after activity. I agree that this safety feature signup is likely a good thing, but I question why data was delayed in the above explanation for two days.

This ensures that the associated affiliate does not miss out on the financial data related to that player. This may explain why you are seeing a March 21 registration and March 19 data.

If I am not mistaken, the only way possible for the scenario above is there was a physical two day delay in the data being synced. Ok, the geek in me says maybe just maybe the activity was one minute before midnight, and the data sync was the following day one minute after midnight, but it still shows there most certainly had to be more than a 24 hour delay.

Rick
Universal4

Edited to add: I think it is prudent to also make note of a few of the very carefully written posts within this thread have been posted by affiliates who have carefully studied their OWN stats, and who have enough traffic to provide a well detailed analysis of the issue, and us smaller affiliates can be grateful they took the time to provide enough proof that the anomalies do exist.

It is my sincere hope that we will soon be able to say that we are grateful that the IA team also stayed focused on this and will present a workable permanent solution that makes us all feel more comfortable.