stats issue on multiple brands using IA

[-Shay-]

Apparently there is no interest at all in actually addressing this in the forum.

More to the point (and as 1 example of outstanding issues that were not addressed), if the "missing data" I referenced does not matter - how in the world is point of consumption tax calculated --- or does the system merely assume that all players are UK and thus subject to the tax? Does that not impact commission if the data is incomplete or missing?

[-Shay-]

Apparently there is no interest at all in actually addressing this in the forum.

More to the point (and as 1 example of outstanding issues that were not addressed), if the "missing data" I referenced does not matter - how in the world is point of consumption tax calculated --- or does the system merely assume that all players are UK and thus subject to the tax? Does that not impact commission if the data is incomplete or missing?

And we continue to ignore this issue... Well done.

[Allan_IncomeAccess]

Hi Shay,


Different operators account for taxes in different ways, you should speak with each of the operators you promote to determine how each accounts for them.


Have you gotten in touch with the brands you are noticing missing data pieces for? We will also reach out to the brands you mention to resolve the missing information.


Thanks,
Allan

[-Shay-]

Hi Shay,


Different operators account for taxes in different ways, you should speak with each of the operators you promote to determine how each accounts for them.


Have you gotten in touch with the brands you are noticing missing data pieces for? We will also reach out to the brands you mention to resolve the missing information.


Thanks,
Allan

I have contacted the programs with the missing data. They claimed that they would contact Income Access to look into solving the problem.

Rhetorically speaking, where exactly does the buck stop? Historically, this has been my main issue with Income Access. A problem rears its head, go to affiliate manager. AM claims they'll contact IA. After days of the issue not being resolved, reach out to IA personally. IA tap dances, releases an approved statement, and refers back to the affiliate program. And the process starts all over again with all the suits pointing at one another and no one at all accepting responsibility for the situation and nothing being resolved.

This surely sounds harsh, but years of experience tells me that dealing with Income Access issues discreetly gets me nowhere. The process straight out of the employee handbook is shush, divide, and manage the press. And when that fails, point to someone else.

Added: As far as the tax situation goes, my understanding (from AM's for the relevant programs) is that taxes are computed by country when it comes to the UK point of consumption tax. So once again, in direct questioning to your claim that the missing data is a non-event because it does not influence commissions, how would a POC tax for a specific country be calculated if the country data is missing?

[-Shay-]

I have contacted the programs with the missing data. They claimed that they would contact Income Access to look into solving the problem.

Rhetorically speaking, where exactly does the buck stop? Historically, this has been my main issue with Income Access. A problem rears its head, go to affiliate manager. AM claims they'll contact IA. After days of the issue not being resolved, reach out to IA personally. IA tap dances, releases an approved statement, and refers back to the affiliate program. And the process starts all over again with all the suits pointing at one another and no one at all accepting responsibility for the situation and nothing being resolved.

This surely sounds harsh, but years of experience tells me that dealing with Income Access issues discreetly gets me nowhere. The process straight out of the employee handbook is shush, divide, and manage the press. And when that fails, point to someone else.

Added: As far as the tax situation goes, my understanding (from AM's for the relevant programs) is that taxes are computed by country when it comes to the UK point of consumption tax. So once again, in direct questioning to your claim that the missing data is a non-event because it does not influence commissions, how would a POC tax for a specific country be calculated if the country data is missing?

Missing information is still missing...

[-Shay-]

Hi Shay,


Different operators account for taxes in different ways, you should speak with each of the operators you promote to determine how each accounts for them.


Have you gotten in touch with the brands you are noticing missing data pieces for? We will also reach out to the brands you mention to resolve the missing information.


Thanks,
Allan

Tick-tock...

[-Shay-]

Hi Shay,


Different operators account for taxes in different ways, you should speak with each of the operators you promote to determine how each accounts for them.


Have you gotten in touch with the brands you are noticing missing data pieces for? We will also reach out to the brands you mention to resolve the missing information.


Thanks,
Allan

The information I referenced is still missing.
#incomeaccessfail

[-Shay-]

Hi Shay,


Different operators account for taxes in different ways, you should speak with each of the operators you promote to determine how each accounts for them.


Have you gotten in touch with the brands you are noticing missing data pieces for? We will also reach out to the brands you mention to resolve the missing information.


Thanks,
Allan

This issue remains unresolved.

[Triple7]

Question: the messages of the message center @ IA powerd affiliate tools, who's receiving this messages? And where can I update payment details or ask for a payment?

Now I all the time have to mail the online casino and ask them to put the money at the IA-account to a players account and demand a withdrawal as player...

[-Shay-]

Question: the messages of the message center @ IA powerd affiliate tools, who's receiving this messages? And where can I update payment details or ask for a payment?

Now I all the time have to mail the online casino and ask them to put the money at the IA-account to a players account and demand a withdrawal as player...

The affiliate manager "should" receive the messages there. Try sending a message saying that you want to give them more exposure - which you believe will result in doubling your conversions and ask something like what landing page do they suggest using... See how quickly the response comes. Then, when you have their attention - ask them to do what you really need them to do...

[Triple7]

The affiliate manager "should" receive the messages there. Try sending a message saying that you want to give them more exposure - which you believe will result in doubling your conversions and ask something like what landing page do they suggest using... See how quickly the response comes. Then, when you have their attention - ask them to do what you really need them to do...

Hehehe

Well, the issue is, that if I send them a message with the Message Centre, I won't get any reply. When I mail the marketing guy of the online casino, I got Always a quick reply. No matter what the subject is.

[Allan_IncomeAccess]

Hi Everyone,

We wanted to send out an update regarding the changes we have made to our functionality on disabling banners.

We have rolled out a change to the Marketing Tools section of the IA Software, no longer allowing operators to have the ability to disable banners.

In the event that banners need to be turned off due to legal requirements, this will be addressed by operators on a case by case basis.

This is a functionality that you have voiced a large concern over, and we have taken the appropriate action to ensure that your concerns are addressed.

Kind Regards,
Allan

[-Shay-]

Hi Everyone,

We wanted to send out an update regarding the changes we have made to our functionality on disabling banners.

We have rolled out a change to the Marketing Tools section of the IA Software, no longer allowing operators to have the ability to disable banners.

In the event that banners need to be turned off due to legal requirements, this will be addressed by operators on a case by case basis.

This is a functionality that you have voiced a large concern over, and we have taken the appropriate action to ensure that your concerns are addressed.

Kind Regards,
Allan

Does this also apply to links, as the chief complaint was links that were disabled. Hopefully, this was meant for both banners and links...

[Allan_IncomeAccess]

Hi Shay,

This applies to links as well.

Cheers,
Allan

[webanalysissolutions]

no longer allowing operators to have the ability to disable banners.

Hmm.... sounds like a politician's wording here. Does "no longer" mean from now onwards? What are you going to do about the thousands of links that have already historically been disabled in the Income Access systems and are sat there redundant on affiliates' sites?

Can you possibly run a check on the audit history for deletions/disabled links, and place a generic link in their place so that affiliates will not lose out?

I know for a fact that during my time checking Income Access links I have found more than 300 invalid links, so there are a lot of links out there potentially still being clicked on and not being tracked.

[-Shay-]

Apparently there is no interest at all in actually addressing this in the forum.

More to the point (and as 1 example of outstanding issues that were not addressed), if the "missing data" I referenced does not matter - how in the world is point of consumption tax calculated --- or does the system merely assume that all players are UK and thus subject to the tax? Does that not impact commission if the data is incomplete or missing?

I still find multiple players with missing data such as country (important from a taxation standpoint) and missing a first deposit date of any sort (namely, players showing up in my stats daily and they do not have any financial data). The financial part of it cannot be normal, as other "signups" (players who register but do not deposit) do not show in the player stats.

In all the above, we have contacted our AM and posted here. To me, if the "upload" of activity is not corrupt, then the data should be there. If the feed has been corrupted somehow, then it is not accurate.

[-Shay-]

United Commissions have had issues (stats have not updated) for the last several days. Additionally, there's a day (26 May) in Gala Partners that also fails to show any player data. Coral's data also looks incomplete on 19 May. I initially posted here that things were not looking "right" on 15 May.

The way I see it, if I am seeing issues on multiple brands across different platforms, the issue is with Income Access not with the brands. However, all the brands have been contacted anyway.

Funny story, the blame game continues... Income Access is blaming 888, claiming they changed something on their API... 888 are claiming they changed nothing. I guess it is never "really" Income Access' fault - not even at the B2B level...

[-Shay-]

Regardless of who is to blame, when can your customers expect things to be fixed?

[webanalysissolutions]

To add to the debate, it seems like there's a wider problem with Income Access right now:
Betfred stats for the whole of May (every day) show zero Total Commission on the earnings report, yet net revenue is positive.
BetVictor daily stats also disappeared yesterday and all showed as zero. (in April for about 20 days the total commission was wildly incorrect and inflated too - like hundreds of pounds up per day when net revenue was only a few pounds - this was corrected in bulk before the end of the month).
Coral seemed to have a similar problem with stats.

Seems that a similar issue arose across different advertisers last month, which leads me to believe it's an Income Access issue, perhaps with the import of XML feeds from their customers and lack of calculation, and/or mis-calculation of commission.

All in all, again another issue, and again a drop in the miniscule confidence I had in this system anyway.

[webanalysissolutions]

Coral's data also looks incomplete on 19 May.

10Bet's data is zero on 19th May. May just be coincidence, but I would expect stats of some sort on every day on our account.

Might be worth having a quick check on the earnings report on all Income Access advertisers you have as an affiliate to see if there was a wider issue on this day with data import on their side.