Ladbrokes Affiliate program

[WATP]

Mexos + untrustworthy stats + incompetent team + dire communication etiquette.

Safe to say I'll never be promoting them after reading this thread Hope everyone gets their situations resolved and I can only recommend moving any existing traffic from Ladbrokes to a better UK bookie asap (365/victor/Paddy).

[webanalysissolutions]

add Be and s.

well, it could have been one of a few actually. I said Winner.com as with other affiliate experiences I practically had to take out a restraining order to stop the daily harassment emails and Skype messages!

Harassment and blanket emailing is pretty common amongst some companies, and people based in companies in Israel do tend to move around a lot - high turnover between Tel Aviv offices, so it's understandable how people take their contact lists between companies. Not saying it's right, it's damn annoying, but what can you do?

Here's a bit of advice - whenever you exchange emails with companies give them a unique email address at your domain.com. A friend of mine used to do this with anything he signed up for. Then, if you receive spam from some random casino saying you've just won 50 free spins on some slot, you know full well who sold/exchanged/stole and email address list - happens all the time, I've even had emails submitted to Government agencies like the tax office get reused by someone "taking" them for their own use.

[webanalysissolutions]

Mexos + untrustworthy stats + incompetent team + dire communication etiquette.

Safe to say I'll never be promoting them after reading this thread Hope everyone gets their situations resolved and I can only recommend moving any existing traffic from Ladbrokes to a better UK bookie asap (365/victor/Paddy).

365 - definitely, Victor - yes, Paddy? - they're giving you a session cookie and no cross product earnings. Check the terms.

[WATP]

365 - definitely, Victor - yes, Paddy? - they're giving you a session cookie and no cross product earnings. Check the terms.

Yeah that is true unfortunately. I'd still rate them above Ladbrokes after all this nonsense.

[webanalysissolutions]

Yeah that is true unfortunately. I'd still rate them above Ladbrokes after all this nonsense.

True, ultimately in terms of the $$ earned they do at least generate commissions on sports. I would monitor how well they perform though compared to your other advertisers. Session cookie advertisers take 7x more clicks to convert in our experience based on our traffic. You might not have the sort of traffic that converts cross-product, but you can be sure the Paddy marketing department are probably doing their best to convert your referrals, and ultimately you won't get paid for it.

I'd much rather refer a player to bet365 than Paddy though.

[Sherlock]

well, it could have been one of a few actually. I said Winner.com as with other affiliate experiences I practically had to take out a restraining order to stop the daily harassment emails and Skype messages!

Harassment and blanket emailing is pretty common amongst some companies, and people based in companies in Israel do tend to move around a lot - high turnover between Tel Aviv offices, so it's understandable how people take their contact lists between companies. Not saying it's right, it's damn annoying, but what can you do?

Here's a bit of advice - whenever you exchange emails with companies give them a unique email address at your domain.com. A friend of mine used to do this with anything he signed up for. Then, if you receive spam from some random casino saying you've just won 50 free spins on some slot, you know full well who sold/exchanged/stole and email address list - happens all the time, I've even had emails submitted to Government agencies like the tax office get reused by someone "taking" them for their own use.

I meant Be-winner-s and their new facelift.

Yes, it is good way how to track those things, but this time it was novelty: I was openly said that I am contacted because the employee was dealing with me previously. Before they at least tried to hide it. I do not like this development. It is the same that before when I was robbed, they never said "ok, we robbed you". Now everyone says "yes, our former affiliate programme was ****, but I was not here/we have completely new programme".

[Sherlock]

True, ultimately in terms of the $$ earned they do at least generate commissions on sports. I would monitor how well they perform though compared to your other advertisers. Session cookie advertisers take 7x more clicks to convert in our experience based on our traffic. You might not have the sort of traffic that converts cross-product, but you can be sure the Paddy marketing department are probably doing their best to convert your referrals, and ultimately you won't get paid for it.

I'd much rather refer a player to bet365 than Paddy though.

I started a thread some time ago. There is no brainer Bet365 is the best for UK and ROW. But question is who is second best. There are other strong UK brands (Paddy, WH, Ladbrokes [they do whatever they can to lose position]), but their affiliate programmes do have a glitch. I do not like even WH with 3 days cookies. And then there are decent affiliate programmes with not so strong brands.

I would like to see some decent #2 in UK who can be a threat for Bet365. But everything is going towards Labrokisation.

[webanalysissolutions]

I started a thread some time ago. There is no brainer Bet365 is the best for UK and ROW. But question is who is second best. There are other strong UK brands (Paddy, WH, Ladbrokes [they do whatever they can to lose position]), but their affiliate programmes do have a glitch. I do not like even WH with 3 days cookies. And then there are decent affiliate programmes with not so strong brands.

I would like to see some decent #2 in UK who can be a threat for Bet365. But everything is going towards Labrokisation.

Very true, many big UK brands have quite unfavourable terms now. Just plays into the hands of bet365 really.

Skybet, Coral, BetVictor are all good. 10bet are good.

It's a shame such big UK brands have less favourable affiliate terms. Perhaps they're not that interested in affiliates, and more interested in other forms of advertising. That's the way it seems to be going - so many affiliates have ditched the big brands because of poor terms. Perhaps the second rate brands have realised they can't compete with the good guys - bet365, and have to resort to expensive sponsoring of football leagues, teams and cup competitions to gain brand awareness.

[Sherlock]

Just offtopic: Please beware 10bet brand. They are known to steal from players. They can pay well affiliates, but they really **** off bettors.

Yes, when I have time and I will swicth to one of those mentioned. I already restricted Ladbrokes promotion to 5%, just to be still involved as "minority shareholder" to be able to see how they will handle this mess on my own eyes.

[webanalysissolutions]

Just offtopic: Please beware 10bet brand. They are known to steal from players. They can pay well affiliates, but they really **** off bettors.

Yes, when I have time and I will swicth to one of those mentioned. I already restricted Ladbrokes promotion to 5%, just to be still involved as "minority shareholder" to be able to see how they will handle this mess on my own eyes.

10Bet are good in our experience, have not experienced any issues with them at all

[Sherlock]

Maybe they improved recenly, but it is/was another company owned by guys from eastMediterranean area...
Taking shot on winning players, voiding live bets etc. is/was common there. Ladbrokes might be terrible affiliate, but at least their book does not cheat players.

http://forum.sbrforum.com/sportsbook...g-company.html
http://forum.sbrforum.com/sportsbook...g-pay-you.html
many threads like that can be found everywhere and I, as gambling forum admin, can only confirm the horrible experience

[whackojacko2]

Hi Whackojacko2,

I am the online forum contact for LadbrokesPartners.

I have spoken with Davin and to reiterate your conversation with him, we are unable to process your payment of £700 until we receive your payment details. Furthermore it has been clearly stated that this amount is the true amount owing for the traffic sent to Ladbrokes. I would like to once again kindly ask you to send the relevant information so we can pay you for your traffic.

If you require any additional information or assistance, you can contact me here directly.

Sincerely,

The LadbrokesPartners Team

Not sure how many more of your employees I have to say this to but sure, lets say it again:

THIS IS NOT ABOUT NOT RECEIVING PAYMENT....

HAVE YOU EVEN READ THE FIRST DAM POST OF THIS THREAD....

[LadbrokesPartners]

Not sure how many more of your employees I have to say this to but sure, lets say it again:

THIS IS NOT ABOUT NOT RECEIVING PAYMENT....

HAVE YOU EVEN READ THE FIRST DAM POST OF THIS THREAD....

Hi Whakcojacko2,

I have indeed read the first post in this thread numerous times. You claim your issue is not about receiving payment but it seems that what your first post in this thread is about. Or is your concern about the fact that you didn't receive a timely reply?

I have spoken with the affiliate department and have been advised that both these issues were discussed with you and that you were notified of outstanding payments coming to you in light of what you mention in the first post. If this is not about payments, can you please again reiterate briefly what exactly it is that you would like addressed. As you know, there were some issues with Mexos when we first launched but we are working hard on a new version which will be far superior.

I apologize for any inconvenience and would like to help you out.

Sincerely,

The LadbrokesPartners Team

[whackojacko2]

Hi Whakcojacko2,

I have indeed read the first post in this thread numerous times. You claim your issue is not about receiving payment but it seems that what your first post in this thread is about. Or is your concern about the fact that you didn't receive a timely reply?

I have spoken with the affiliate department and have been advised that both these issues were discussed with you and that you were notified of outstanding payments coming to you in light of what you mention in the first post. If this is not about payments, can you please again reiterate briefly what exactly it is that you would like addressed. As you know, there were some issues with Mexos when we first launched but we are working hard on a new version which will be far superior.

I apologize for any inconvenience and would like to help you out.

Sincerely,

The LadbrokesPartners Team

I have just reread my first post twice.... No where do I see me saying the problem was that I have not received payment. Not once was this mentioned.

Please highlight where I say it was an issue with not receiving payment...

Absolute Joke

[LadbrokesPartners]

I have just reread my first post twice.... No where do I see me saying the problem was that I have not received payment. Not once was this mentioned.

Please highlight where I say it was an issue with not receiving payment...

Absolute Joke

Hi again Whackojacko,

If I misunderstood your issue I apologize, however, rather than go back and forth we could resolve this much easier if you could tell me exactly what the problem is.

The main issue I took from your first post is this:

"I log in this morning to see the £650 figure is now £150. Magically £500 has disappeared." Again, to my understanding this has been resolved and we are waiting for your payment info (please do correct me if I'm wrong).

Or is the problem that you are questioning "what are the odds of 13/14 people depositing then the next 21 being 0/21???"

Sincerely,

The LadbrokesPartners Team

[TheWaiter]

Whacko, if it's not about the payment then I will be more than happy to submit my payment details? I think you have resolved the issue personally if you are not after payment by highlighting the issue with Ladbrokes.

[michalakis]

his issue is not about payment

his issue is that his earnings appear to be lower than what they should be

pretty sure he was quite clear on that


he is in direct contact with the people he refers to his affiliates which allows him to have a good estimate of what his earnings should be. i guess ladbrokes was not aware of that before they decided to fudge the numbers

[webanalysissolutions]

his issue is not about payment

his issue is that his earnings appear to be lower than what they should be

pretty sure he was quite clear on that


he is in direct contact with the people he refers to his affiliates which allows him to have a good estimate of what his earnings should be. i guess ladbrokes was not aware of that before they decided to fudge the numbers

We have (had) players not showing - because we can't see player details now on the Mexos system (but we could on Income Access), that we know still played, but did not show up in the stats for whatever reason.

Now that we can't see player stats on Mexos and having seen players disappear on Income Access, we cannot now verify stats, so advertising is suspended.

[whackojacko2]

his issue is not about payment

his issue is that his earnings appear to be lower than what they should be

pretty sure he was quite clear on that


he is in direct contact with the people he refers to his affiliates which allows him to have a good estimate of what his earnings should be. i guess ladbrokes was not aware of that before they decided to fudge the numbers

It appears everyone understands my issue except for people who work for Ladbrokes...

I could just copy and paste my whole first post as I think it is all relevant. I am not sure I can rephrase my issues to make them anymore clearer:

"On my first day I got 14 sign ups and had £650 in referrals so by my math that is 13/14 depositing (Acceptable rate as the offer they had [30£ free bets for 10er deposit] was so good I would be surprised if anyone signed up and didn't deposit).


Over the next week I got another 21 sign ups but the £650 stayed the same so I sent Jonathan an email. He had replied to me within hours every time when I was enquiring about signing up to their affiliate program so I was surprised when it took him a few days to reply to this. He told me that my account was fine and the 21 people probably didn't deposit. I am 100000% sure that is BS for 2 reasons; 1. What are the odds of 13/14 people depositing then the next 21 being 0/21??? and 2. I know of 5 of the people who signed up and I know for a fact they deposited.


For this reason I emailed him back saying I would not promote Ladbrokes again until someone had investigated this further. He replied the next day saying he would get accounts to do this. This was over a week ago and I have not heard from him since."

[sparks]

I have been an affiliate with Ladbrokes since the nineties and seen them change affiliate network systems many times. (remember back to their beFree affiliate program at reporting.net?)

I obviously have very thick skin cause I have seen their programs move from network to network again and again over the years and stuck with them despite them regularly chopping and changing terms, losing historical affiliate data or making it inaccessible to affiliates and constant affiliate staff changes.

In another backwards move their new ladbrokespartners.com platform gives affiliates no access to pretty well everything of importance to an affiliate. (its like moving back my OS from Windows 7 to Windows Millennium Edition)

In addition with their program now run out of Israel we see the flurry of spammy emails and phone calls at all hours of the day and night that seems to be characteristic of programs run from here. (no world time clocks in their affiliate office!)

Last month I was chasing payment from December 13 and was told they lost my payment info and that is why I was not paid. (My payment info has not changed for over 10 years with them!)

I re-sent them info and was told I would be paid for both Dec 13 and Jan 14 in early Feb 14. This week I asked why I still have not been paid and now I have now been told that my stats for Nov 13 were negative and rolled over. -

What happened to NO NEGATIVE ROLLOVER? they promoted on Score Affiliates right up until their change to the new program (see screenshot below from Score Affiliates - as at August 2013)



As usual with an affiliate network change at Ladbrokes I do not have access to stats from their previous Score program which conveniently stopped transparently showing stats after 18th November 2013 so I am supposed to trust them once again.

My affiliate contact is now generously offering me that he will arrange payment of my Dec and Jan commissions despite the negative rollover from November if I bring them in 30 FTDs this month!

My thick skin is very worn now so it is now time to sever the chord with Ladbrokes which is a damn shame but I am tired of their tactics.

It never ceases to amaze me how smaller brands can operate so efficiently and professionally yet big brands like Ladbrokes (and of course WilliamHill who wore me down a long time ago with their payment delays, long tall stories and totally greedy, floundering and self-destructive behaviour ) can operate their affiliate programs in such a haphazard and un-professional manner to the point of creating total mistrust.