Guys - Just wanted to clarify a few things - A member of my staff (after being told by Lou) asked security to remove Steven from the hotel - As soon as I was made aware of this I reversed the decision and had security appologise to Steven.
This was one massive mistake on our part and I am happy to admit it - Steven should never have been escorted out of the venue and we have since (myself and CAP) done our best to make it up to Steven, Michael, etc including aquiring the CCTV footage so we can review the methods the security used which I understand was not appropriate and will of course assist Steven with any complaints he wants to make to the security company.
The good news is that we were able to sort all the Casino City, GPWA and APCW staff with badges the following day on top of having two meetings between CAP and GPWA which in my opinion were really positive.
Again HUGE appologies to Steven - It is not an excuse but Lou has been under a hell of a lot of pressure recently and has received numerous threatening and nasty emails/letters from anonymous people and I think this just built up to London - This is not an excuse but it goes someway to explaining how this situtaion happended - Lou did the following day appologise to both Michael and Steven about his behaviour the previous day which I think is a really great step forward
SO - Lets please not dwell on the negative and stick to the positive and move forward which I truely believe we can do now - We messed up but we made amends as soon as we could and are really keen to build on the positives that came out of this situation.
If you have any questions or need anything else I am just at the end of a PM or email
